Three-way communication link for information retrieval and notification

• US 10,104,199 B2
• Filed: 05/27/2016
• Issued: 10/16/2018
• Est. Priority Date: 05/27/2016
• Status: Active Grant

• Current Assignee: Bank of America Corp.
• Original Assignee: Bank of America Corp.
• Inventors: Dent, Nathan, Bullock, Caitlin Chrisman, Clark, Matthew Eugene, Nanda, Nitu
• Primary Examiner(s): Dragoescu, Claudia
• Application Number:
  US15/166,956
• Publication Number:
  US 20170344208A1
• Time in Patent Office: 872 Days
• Field of Search: None
• CPC Class Codes: G06F 16/00 Information retrieval; Database structures therefor; File system structures therefor
• CPC Class Codes: G06F 3/14 Digital output to display device ; Cooperation and interconnection of the display device with other functional units
• CPC Class Codes: G09G 2340/12 Overlay of images, i.e. displayed pixel being the result of switching between the corresponding input pixels
• CPC Class Codes: G09G 2354/00 Aspects of interface with display user
• CPC Class Codes: G09G 2358/00 Arrangements for display data security
• CPC Class Codes: G09G 2370/042 for monitor identification
• CPC Class Codes: G09G 5/377 for mixing or overlaying two or more graphic patterns G09G5/02, G09G5/397 take precedence
• CPC Class Codes: H04L 67/60 Scheduling or organising the servicing of application requests, e.g. requests for application data transmissions using the analysis and optimisation of the required network resources admission control or resource allocation H04L47/70
• CPC Class Codes: H04W 4/021 Services related to particular areas, e.g. point of interest [POI] services, venue services or geofences

Abstract

Embodiments of the invention are directed to a system, method, or computer program product for creating a communicable linkage for information retrieval and notifications between devices. In this way, the invention identifies a mobile device at an entity location. The system may integrate into the mobile device and present an interactive display onto the display of the mobile device, allowing the user to select products/services associated with the entity. Based on the general interaction and selection a user makes via the mobile device, the system identifies the interaction and presents interaction data to the entity representative at the entity location for assisting the user.

Claims

1. A system for three-way communication linkage generation, the system comprising:

a memory device with computer-readable program code stored thereon;

a communication device;

a processing device operatively coupled to the memory device and the communication device, wherein the processing device is configured to execute the computer-readable program code to;

identify a user entering an entity location, wherein identifying the user entering the entity location comprises identifying a user system associated with the user within the entity location and identifying compatibility protocol for the user system for communication compatibilities;

extract navigation data from an electronic display system, wherein the electronic display system is a system within a physical location of the entity location and includes an interactive display located at and associated with the entity, wherein navigation data comprises entity information the user navigates to on the electronic display system while at the entity location;

identify, via communication link with the electronic display system, a display configuration for entity information to be displayed on the user system, wherein the display configuration includes entity information, including products and services provided by the entity, based on the navigation data the user navigated to on the electronic display system, wherein the display configuration comprises a navigatable user interface;

generate the three-way communication linkage via a distributed network between the user system, the electronic display system, and a representative system associated with a representative at the entity location;

convert the display configuration for entity information received from the electronic display system into the compatibility protocol for the user system;

present, via an overlay on the user system, the converted display configuration with entity information of user interest, wherein the entity information of user interest is based on navigation data that the user navigated to on the electronic display system at the entity location;

translate user interaction with the converted display configuration on the user system into entity format, wherein user interaction with the converted display configuration comprises tracking the user navigation of the entity information presented via the overlay of the converted display configuration; and

communicate, via a secure communication channel, the translated user interaction and user navigation of the entity information from the electronic display system and the user navigation of the entity information from the user system overlay to the representative system for representative communication with the user at the entity location.

2. The system of claim 1, further comprising identifying the user interacting and navigating the electronic display system, wherein identifying the user interacting and navigating the electronic display system comprises identifying the user system interacting with the electronic display system via scanning.

3. The system of claim 1, further comprising receiving representative input based on the representative communication with the user at the entity location and generating an altered user display with additional entity information based on the representative input.

4. The system of claim 1, wherein communicating the user navigation of the entity information from the user system overlay further comprises accessing the user system and identifying selections and navigations of the user on the user system and translating the user interactions of the entity information into an entity compatible format for presentation to the representative system.

5. The system of claim 1, wherein presenting the converted display configuration with entity information of user interest on a display associated with the user system comprises locking the functionality of the user system and altering the display of the user system with the converted display configuration with entity information, including products and services provided by the entity of user interest in the compatibility protocol for the user system.

6. The system of claim 1, wherein identifying the user entering the entity location comprises identifying a scanning or selecting of the electronic display system associated with the entity by the user device, wherein the scanning of the electronic display provides an identification of the compatibility protocol for the user system for communication compatibilities.

7. The system of claim 1, wherein identifying the user entering the entity location comprises identifying the user system associated with the user using GPS recognition or internet protocol recognition of the user system within a pre-defined geo-location associated with the entity location.

8. A computer program product for three-way communication linkage generation, the computer program product comprising at least one non-transitory computer-readable medium having computer-readable program code portions embodied therein, the computer-readable program code portions comprising:

an executable portion configured for identifying a user entering an entity location, wherein identifying the user entering the entity location comprises identifying a user system associated with the user within the entity location and identifying compatibility protocol for the user system for communication compatibilities;

an executable portion configured for extracting navigation data from an electronic display system, wherein the electronic display system is a system within a physical location of the entity location and includes an interactive display located at and associated with the entity, wherein navigation data comprises entity information the user navigates to on the electronic display system while at the entity location;

an executable portion configured for identifying, via communication link with the electronic display system, a display configuration for entity information to be displayed on the user system, wherein the display configuration includes entity information, including products and services provided by the entity, based on the navigation data the user navigated to on the electronic display system, wherein the display configuration comprises a navigatable user interface;

an executable portion configured for generating the three-way communication linkage via a distributed network between the user system, the electronic display system, and a representative system associated with a representative at the entity location;

an executable portion configured for converting the display configuration for entity information received from the electronic display system into the compatibility protocol for the user system;

an executable portion configured for presenting, via an overlay on the user system, the converted display configuration with entity information of user interest, wherein the entity information of user interest is based on navigation data that the user navigated to on the electronic display system at the entity location;

an executable portion configured for translating user interaction with the converted display configuration on the user system into entity format, wherein user interaction with the converted display configuration comprises tracking the user navigation of the entity information presented via the overlay of the converted display configuration; and

an executable portion configured for communicating, via a secure communication channel, the translated user interaction and user navigation of the entity information from the electronic display system and the user navigation of the entity information from the user system overlay to the representative system for representative communication with the user at the entity location.

9. The computer program product of claim 8, further comprising an executable portion configured for identifying the user interacting and navigating the electronic display system, wherein identifying the user interacting and navigating the electronic display system comprises identifying the user system interacting with the electronic display system via scanning.

10. The computer program product of claim 8, further comprising an executable portion configured for receiving representative input based on the representative communication with the user at the entity location and generating an altered user display with additional entity information based on the representative input.

11. The computer program product of claim 8, wherein communicating the user navigation of the entity information from the user system overlay further comprises accessing the user system and identifying selections and navigations of the user on the user system and translating the user interactions of the entity information into an entity compatible format for presentation to the representative system.

12. The computer program product of claim 8, wherein presenting the converted display configuration with entity information of user interest on a display associated with the user system comprises locking the functionality of the user system and altering the display of the user system with the converted display configuration with entity information, including products and services provided by the entity of user interest in the compatibility protocol for the user system.

13. The computer program product of claim 8, wherein identifying the user entering the entity location comprises identifying a scanning or selecting of the electronic display system associated with the entity by the user device, wherein the scanning of the electronic display provides an identification of the compatibility protocol for the user system for communication compatibilities.

14. The computer program product of claim 8, wherein identifying the user entering the entity location comprises identifying the user system associated with the user using GPS recognition or internet protocol recognition of the user system within a pre-defined geo-location associated with the entity location.

15. A computer-implemented method for three-way communication linkage generation, the method comprising:

providing a computing system comprising a computer processing device and a non-transitory computer readable medium, where the computer readable medium comprises configured computer program instruction code, such that when said instruction code is operated by said computer processing device, said computer processing device performs the following operations;

identifying a user entering an entity location, wherein identifying the user entering the entity location comprises identifying a user system associated with the user within the entity location and identifying compatibility protocol for the user system for communication compatibilities;

extracting navigation data from an electronic display system, wherein the electronic display system is a system within a physical location of the entity location and includes an interactive display located at and associated with the entity, wherein navigation data comprises entity information the user navigates to on the electronic display system while at the entity location;

identifying, via communication link with the electronic display system, a display configuration for entity information to be displayed on the user system, wherein the display configuration includes entity information, including products and services provided by the entity, based on the navigation data the user navigated to on the electronic display system, wherein the display configuration comprises a navigatable user interface;

generating the three-way communication linkage via a distributed network between the user system, the electronic display system, and a representative system associated with a representative at the entity location;

converting the display configuration for entity information received from the electronic display system into the compatibility protocol for the user system;

presenting, via an overlay on the user system, the converted display configuration with entity information of user interest, wherein the entity information of user interest is based on navigation data that the user navigated to on the electronic display system at the entity location;

translating user interaction with the converted display configuration on the user system into entity format, wherein user interaction with the converted display configuration comprises tracking the user navigation of the entity information presented via the overlay of the converted display configuration; and

communicating, via a secure communication channel, the translated user interaction and user navigation of the entity information from the electronic display system and the user navigation of the entity information from the user system overlay to the representative system for representative communication with the user at the entity location.

16. The computer-implemented method of claim 15, further comprising identifying the user interacting and navigating the electronic display system, wherein identifying the user interacting and navigating the electronic display system comprises identifying the user system interacting with the electronic display system via scanning.

17. The computer-implemented method of claim 15, further comprising receiving representative input based on the representative communication with the user at the entity location and generating an altered user display with additional entity information based on the representative input.

18. The computer-implemented method of claim 15, wherein communicating the user navigation of the entity information from the user system overlay further comprises accessing the user system and identifying selections and navigations of the user on the user system and translating the user interactions of the entity information into an entity compatible format for presentation to the representative system.

19. The computer-implemented method of claim 15, wherein presenting the converted display configuration with entity information of user interest on a display associated with the user system comprises locking the functionality of the user system and altering the display of the user system with the converted display configuration with entity information, including products and services provided by the entity of user interest in the compatibility protocol for the user system.

20. The computer-implemented method of claim 15, wherein identifying the user entering the entity location comprises identifying a scanning or selecting of the electronic display system associated with the entity by the user device, wherein the scanning of the electronic display provides an identification of the compatibility protocol for the user system for communication compatibilities.