Facilitating dynamic across-network location determination using augmented reality display devices
First Claim
Patent Images
1. An augmented reality system comprising:
- a central server comprising;
account information for a first customer; and
institution information, the institution information comprising;
employee specialty data indicating one or more specialties of each of a plurality of employees of an institution; and
employee office data indicating an office of each of the plurality of employees, wherein each of the plurality of offices is are office of the institution and each office is geographically distinct;
a local server located at a first office of the plurality of offices comprising location information, the location information indicating a location of the first customer and a location of the plurality of employees of the first office;
an augmented reality user device for a first employee comprising;
a request engine implemented in hardware that;
receives a request from the first customer to communicate with the first employee, the request based on the specialty associated with the first employee and the location of the first employee;
a location engine implemented in hardware that;
receives at least part of the location information from the local server and determines the geographical location of the first customer using the location information; and
a display configured to;
overlay virtual objects onto tangible objects in real-time;
display at least part of the account information; and
generate a virtual overlay of the location of the first customer.
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Abstract
An augmented reality system includes a central server, a local server an augmented reality user device. The central server includes account information for a customer and institution information. The institution information includes employee specialty data and employee office data. The local server includes location information for the customer and a plurality of employees. The augmented reality user device displays account information and displays a location of one of the employees.
114 Citations
20 Claims
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1. An augmented reality system comprising:
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a central server comprising; account information for a first customer; and institution information, the institution information comprising; employee specialty data indicating one or more specialties of each of a plurality of employees of an institution; and employee office data indicating an office of each of the plurality of employees, wherein each of the plurality of offices is are office of the institution and each office is geographically distinct; a local server located at a first office of the plurality of offices comprising location information, the location information indicating a location of the first customer and a location of the plurality of employees of the first office; an augmented reality user device for a first employee comprising; a request engine implemented in hardware that; receives a request from the first customer to communicate with the first employee, the request based on the specialty associated with the first employee and the location of the first employee; a location engine implemented in hardware that; receives at least part of the location information from the local server and determines the geographical location of the first customer using the location information; and a display configured to; overlay virtual objects onto tangible objects in real-time; display at least part of the account information; and generate a virtual overlay of the location of the first customer. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. An augmented reality digital data transfer method comprising:
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storing, at a central server, account information for a first customer; storing, at the central server, institution information, the institution information comprising; employee specialty data indicating one or more specialties of each of a plurality of employees of an institution; and employee office data indicating an office of each of the plurality of employees, wherein each of the plurality of offices is an office of the institution and each office is geographically distinct; storing, at a local server located at a first office of the plurality of offices, location information, the location information indicating a location of the first customer and a location of the plurality of employees of the first office; receiving a request from the first customer to communicate with the first employee, the request based on the specialty associated with the first employee and the location of the first employee; receiving at least part of the location information from the local server and determining the geographical location of the first customer using the location information; overlaying virtual objects onto tangible objects in real-time; displaying at least part of the account information; and generating a virtual overlay of the location of the first customer. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. An augmented reality user device comprising:
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a request engine implemented in hardware that; receives a request from a first customer to communicate with a first employee, the request based on a specialty associated with the first employee and a location of the first employee; a location engine in implemented in hardware that; receives location information from a local server and determines the geographical location of the first employee using the location information, wherein the location information indicates the location of the first customer and a location of a plurality of employees of a first office of a plurality of offices, wherein each of the plurality of offices is an office of the institution and each office is geographically distinct; and a display configured to; overlay virtual objects onto tangible objects in real-time; display account information for the first customer; and generate a virtual overlay of the location of the first customer. - View Dependent Claims (16, 17, 18, 19, 20)
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Specification