System and method for automotive diagnostic tool data collection and analysis
First Claim
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1. A method for monitoring vehicle service activity comprising:
- receiving with a plurality of diagnostic tools a plurality of diagnostic data from a plurality of vehicles;
transmitting with the plurality of diagnostic tools the plurality of diagnostic data and a plurality of service records corresponding to a plurality of service procedures performed on the plurality of vehicles in response to the plurality of diagnostic data from the plurality of vehicles to a diagnostic history database in a server;
receiving with one diagnostic tool in the plurality of diagnostic tools first diagnostic data from the one vehicle in the plurality of vehicles;
transmitting with the one diagnostic tool the first diagnostic data and a diagnostic query to the server;
identifying with the server a service record stored in the diagnostic history database corresponding to the diagnostic data and the diagnostic query;
transmitting with the server the service record to the one diagnostic tool as a solution in response to the diagnostic data and the diagnostic query;
transmitting with the server the first diagnostic data and the diagnostic query to a diagnostic query listener computing device in response to the solution from the server being unable to resolve a repair issue with the vehicle; and
establishing with the diagnostic query listener computing device a communication channel between the one diagnostic tool and a terminal in a call center to enable communication between a user of the one diagnostic tool and an operator in the call center to diagnose an issue with the one vehicle related to the first diagnostic data in response to the solution from the server being unable to resolve the repair issue with the vehicle, the establishing further comprising;
transmitting with the query listener computing device the first diagnostic data to the terminal in the call center; and
presenting with the terminal in the call center the first diagnostic data from the one diagnostic tool.
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Abstract
A method for monitoring component usage during vehicle service activities has been developed. The method includes receiving with a diagnostic tool diagnostic data from a vehicle, receiving with the diagnostic tool a component identifier corresponding to a component in the vehicle that is replaced in a service procedure in response to the diagnostic data from the diagnostic tool, transmitting with the diagnostic tool the diagnostic data and the component identifier to a server, and transmitting with the server the component identifier to a listener computing device that is associated with a manufacturer of the component.
26 Citations
6 Claims
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1. A method for monitoring vehicle service activity comprising:
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receiving with a plurality of diagnostic tools a plurality of diagnostic data from a plurality of vehicles; transmitting with the plurality of diagnostic tools the plurality of diagnostic data and a plurality of service records corresponding to a plurality of service procedures performed on the plurality of vehicles in response to the plurality of diagnostic data from the plurality of vehicles to a diagnostic history database in a server; receiving with one diagnostic tool in the plurality of diagnostic tools first diagnostic data from the one vehicle in the plurality of vehicles; transmitting with the one diagnostic tool the first diagnostic data and a diagnostic query to the server; identifying with the server a service record stored in the diagnostic history database corresponding to the diagnostic data and the diagnostic query; transmitting with the server the service record to the one diagnostic tool as a solution in response to the diagnostic data and the diagnostic query; transmitting with the server the first diagnostic data and the diagnostic query to a diagnostic query listener computing device in response to the solution from the server being unable to resolve a repair issue with the vehicle; and establishing with the diagnostic query listener computing device a communication channel between the one diagnostic tool and a terminal in a call center to enable communication between a user of the one diagnostic tool and an operator in the call center to diagnose an issue with the one vehicle related to the first diagnostic data in response to the solution from the server being unable to resolve the repair issue with the vehicle, the establishing further comprising; transmitting with the query listener computing device the first diagnostic data to the terminal in the call center; and presenting with the terminal in the call center the first diagnostic data from the one diagnostic tool. - View Dependent Claims (2, 3, 4, 5, 6)
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Specification