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Method and apparatus for responding to an inquiry

  • US 10,115,056 B2
  • Filed: 10/06/2016
  • Issued: 10/30/2018
  • Est. Priority Date: 10/27/2005
  • Status: Active Grant
First Claim
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1. A method comprising:

  • generating, by a web server, meta-level features for a question and answer pair of a plurality of question and answer pairs based on data from a web page and based on other meta-level features of other of the plurality of question and answer pairs;

    receiving, by the web server, an inquiry from an end user device; and

    determining, by the web server, a response to the inquiry based on the plurality of question and answer pairs and based on analysis of meta-level features of the plurality of question and answer pairs.

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