Method and apparatus for inbound message management
First Claim
Patent Images
1. A computer-implemented method for identifying institutions with which a first individual does business, the method comprising:
- accessing a message stream that includes messages from a plurality of institutions, wherein;
the messages are directed to a first individual,the message stream comes from at least one message source, andthe message source requires an access credential to access messages;
analyzing the messages in the message stream, using a computer, and, responsive to the analyzing, inferring institution relationships; and
populating a system account for use by the first individual, using the computer, with at least one institution identifier corresponding to each of the institutions with the inferred institution relationships;
further analyzing the messages from the institutions with the inferred institution relationships and determining from contents of the messages which are actionable messages and what user actions are responsive to the actionable messages, the user actions comprising;
pay a bill, retrieve a document for review or archive, sign a document, check in for a transit, refill a prescription, confirm or verify a profile or password change, RSVP for an event in response to an invitation, or track a package; and
for each of the actionable messages, generating and causing display of a snaplet, the snaplet comprising at least the institution identifier and an action button or link that, when selected, initiates a user action responsive to the selection of the action button or link without opening the message.
2 Assignments
0 Petitions
Accused Products
Abstract
A computer-implemented method for identifying accounts with which an individual does business. The computer receives an access credential for at least one message source and analyzes a plurality of messages in the message source. From the analysis, a plurality of institutions are identified and a system account is created on the computer that is preloaded with the institutions.
-
Citations
21 Claims
-
1. A computer-implemented method for identifying institutions with which a first individual does business, the method comprising:
-
accessing a message stream that includes messages from a plurality of institutions, wherein; the messages are directed to a first individual, the message stream comes from at least one message source, and the message source requires an access credential to access messages; analyzing the messages in the message stream, using a computer, and, responsive to the analyzing, inferring institution relationships; and populating a system account for use by the first individual, using the computer, with at least one institution identifier corresponding to each of the institutions with the inferred institution relationships; further analyzing the messages from the institutions with the inferred institution relationships and determining from contents of the messages which are actionable messages and what user actions are responsive to the actionable messages, the user actions comprising;
pay a bill, retrieve a document for review or archive, sign a document, check in for a transit, refill a prescription, confirm or verify a profile or password change, RSVP for an event in response to an invitation, or track a package; andfor each of the actionable messages, generating and causing display of a snaplet, the snaplet comprising at least the institution identifier and an action button or link that, when selected, initiates a user action responsive to the selection of the action button or link without opening the message. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 20)
-
-
11. A system for identifying institutions with which a first individual does business, the system comprising:
-
a processor and memory coupled to the processor, the memory storing program instructions that implement; accessing a message stream that includes messages from a plurality of institutions, wherein; the messages are directed to a first individual, the message stream comes from at least one message source, and the message source requires an access credential to access messages; analyzing the messages in the message stream, using a computer, and, responsive to the analyzing, inferring institution relationships; and populating a system account for use by the first individual, using the computer, with at least one institution identifier corresponding to each of the institutions with the inferred institution relationships; further analyzing the messages from the institutions with the inferred institution relationships and determining from contents of the messages which are actionable messages and what user actions are responsive to the actionable messages, the user actions comprising;
pay a bill, retrieve a document for review or archive, sign a document, check in for a transit, refill a prescription, confirm or verify a profile or password change, RSVP for an event in response to an invitation, or track a package; andfor each of the actionable messages, generating and causing display of a snaplet, the snaplet comprising at least the institution identifier and an action button or link that, when selected, initiates a user action responsive to the selection of the action button or link without opening the message. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 21)
-
Specification