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Systems and methods for managing social media posts

  • US 10,116,613 B2
  • Filed: 11/23/2015
  • Issued: 10/30/2018
  • Est. Priority Date: 11/23/2015
  • Status: Active Grant
First Claim
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1. A system for interacting with a social media networking system, the system comprising:

  • one or more processors; and

    a memory coupled to the one or more processors, the memory storing data comprising a database and program code that, when executed by the one or more processors, causes the system to;

    receive information related to occurrence of an event impacting travel;

    in response to receiving the information related to the occurrence of the event, trigger a request to the social media networking system to return one or more first posts related to the event;

    correlate social media users who generated the one or more first posts with customer profiles associated with passengers and stored by a travel data source;

    rank the one or more first posts based on the correlated customer profiles; and

    cause an answer to one of the one or more first posts to be automatically published on the social media networking system based on the correlation and the ranking.

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