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Management of administrative incident response based on environmental characteristics associated with a security incident

  • US 10,116,687 B2
  • Filed: 12/18/2017
  • Issued: 10/30/2018
  • Est. Priority Date: 12/03/2014
  • Status: Active Grant
First Claim
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1. A method of managing service level agreements (SLAs) for security incidents in a computing environment, the method comprising:

  • identifying a rule set for a security incident of the security incidents wherein the rule set is associated with one or more action recommendations to be taken against the security incident;

    identifying a default SLA for the security incident based on the rule set, wherein the default SLA comprises a default hierarchy of administrators for the security incident;

    obtaining environmental characteristics related to the security incident, wherein the environmental characteristics comprise at least a severity level of the security incident;

    determining a modified SLA for the security incident based on the environmental characteristics, wherein the modified SLA comprises a second hierarchy of administrators for the security incident, and wherein the modified SLA is based on the severity level of the security incident;

    providing the one or more action recommendations to administrators based on the second hierarchy of administrators of the modified SLA; and

    obtaining input from at least one administrator in the second hierarchy of administrators regarding at least one action recommendation of the one or more action recommendations.

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