Fault management service in a cloud

• US 10,120,748 B2
• Filed: 11/26/2013
• Issued: 11/06/2018
• Est. Priority Date: 11/26/2013
• Status: Active Grant

• Current Assignee: Hewlett Packard Enterprise Development LP (Hewlett-Packard Enterprise Company)
• Original Assignee: Hewlett Packard Enterprise Development LP (Hewlett-Packard Enterprise Company)
• Inventors: Balakrishnan, Sandhya
• Primary Examiner(s): Bonzo, Bryce P
• Assistant Examiner(s): Amoroso, Anthony J
• Application Number:
  US15/038,069
• Publication Number:
  US 20160357625A1
• Time in Patent Office: 1,806 Days
• CPC Class Codes: G06F 11/0709 in a distributed system consisting of a plurality of standalone computer nodes, e.g. clusters, client-server systems
• CPC Class Codes: G06F 11/0751 Error or fault detection not based on redundancy power supply failures G06F1/30; network fault management H04L41/06
• CPC Class Codes: G06F 11/0772 Means for error signaling, e.g. using interrupts, exception flags, dedicated error registers
• CPC Class Codes: G06F 11/079 Root cause analysis, i.e. error or fault diagnosis in a hardware test environment G06F11/22; in a software test environment G06F11/36
• CPC Class Codes: G06F 11/0793 Remedial or corrective actions recovery from an exception in an instruction pipeline G06F9/3861; by retry G06F11/1402; for recovering from a failure of a protocol instance or entity H04L69/40

Abstract

Provided is a method of providing a fault management service in a cloud. During requisition of a cloud service involving a service element provided by the cloud it is determined whether solutions are available for potential faults related to the service element. The available solutions are highlighted for potential faults related to the service element to a user. Upon selection of a highlighted solution by the user, the selected solution is applied to the service element.

Claims

1. A method executed by a computer system of providing fault management in a cloud, comprising:

receiving a service request that requisitions a cloud service involving a service element provided by the cloud;

determining, in response to the service request and during the requisitioning of the cloud service involving the service element provided by the cloud, whether solutions are available for potential faults related to the service element;

highlighting the available solutions for the potential faults related to the service element to a user; and

in response to selection, by the user, of a selected solution from among the highlighted available solutions, applying the selected solution to the service element.

2. The method of claim 1, wherein the selected solution is applied prior to deployment of the cloud service involving the service element.

3. The method of claim 1, wherein the selected solution is applied prior to an occurrence of a fault corresponding to the selected solution.

4. The method of claim 1, wherein the determining of whether the solutions are available for the potential faults related to the service element involves searching a repository comprising solutions for potential faults related to the service element.

5. The method of claim 4, further comprising updating the repository with new solutions for potential faults related to the service element.

6. The method of claim 1, wherein the highlighted available solutions are tagged with self-explanatory details.

7. The method of claim 1, wherein the available solutions are classified according to a criterion.

8. The method of claim 7, wherein the criterion includes one of a domain, user recommendation, performance, security and configuration.

9. The method of claim 1, wherein the highlighted available solutions are displayed in a user interface for selection by the user.

10. The method of claim 1, wherein the service request identifies the service element.

11. A system, comprising:

a processor; and

a non-transitory storage medium storing instructions executable on the processor to;

receive a service request that requisitions a cloud service, the service request identifying a service element provided by a cloud, the service element identified in the service request for use in providing the cloud service;

determine, in response to the service request and during requisitioning of the cloud service involving the service element provided by cloud, whether solutions are available for prevention of potential faults related to the service element;

highlight, in a graphical user interface, the available solutions for prevention of potential faults related to the service element; and

in response to selection, in the graphical user interface, of a selected solution from among the highlighted available solutions, apply the selected solution to the service element prior to deployment of the cloud service.

12. The system of claim 11, further comprising a solutions repository, wherein the solutions repository includes the available solutions for prevention of the potential faults related to the service element.

13. The system of claim 12, wherein the solutions repository is present in the cloud.

14. The system of claim 12, wherein the instructions are executable on the processor to update the solutions repository with new solutions for prevention of potential faults related to the service element.

15. The system of claim 11, wherein the highlighting of the available solutions in the graphical user interface comprises displaying category information with the available solutions in the graphical user interface, the displayed category information specifying that a first solution of the highlighted available solutions belongs to a first category, and a second solution of the highlighted available solutions belongs to a second category different from the first category.

16. The system of claim 11, wherein the service request further identifies additional service elements to deploy the cloud service.

17. A non-transitory processor readable medium comprising machine executable instructions that when executed cause a system to:

receive a service request that requisitions a cloud service involving a service element provided by a cloud;

determine, in response to the service request and during requisitioning of the cloud service involving the service element provided by the cloud, whether solutions are available for prevention of potential faults related to the service element;

highlight, in a user interface, the available solutions for prevention of potential faults related to the service element; and

in response to selection, in the user interface, of a selected solution from among the highlighted available solutions, cause application of the selected solution to the service element.

18. The non-transitory processor readable medium of claim 17, wherein the service request identifies the service element.

19. The non-transitory processor readable medium of claim 17, wherein the highlighting of the available solutions in the user interface comprises displaying category information with the available solutions in the user interface, the displayed category information specifying that a first solution of the highlighted available solutions belongs to a first category, and a second solution of the highlighted available solutions belongs to a second category different from the first category.

20. The non-transitory processor readable medium of claim 17, wherein the selected solution is applied prior to deployment of the cloud service specified by the service request.