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System and method for minimizing a physical queue

  • US 10,121,170 B2
  • Filed: 12/18/2014
  • Issued: 11/06/2018
  • Est. Priority Date: 12/18/2014
  • Status: Active Grant
First Claim
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1. A method for minimizing a physical queue for a first guest attraction, the method comprising:

  • storing a guest identifier corresponding to a guest in a first virtual queue, wherein a position of the guest within the first virtual queue is associated with a first estimated wait time for the first guest attraction;

    updating the position of the guest when the first virtual queue is changed;

    providing a notification to a terminal associated with the guest for the guest to enter the physical queue when the position of the guest in the first virtual queue is less than or equal to a threshold position of the first virtual queue, wherein when a notification lock indicator is set for the guest identifier, the notification is delayed until the notification lock indicator expires;

    removing the guest identifier from the first virtual queue and storing the guest identifier in a second virtual queue in response to an indication that the guest is physically present at the first guest attraction, wherein a specific position of the stored guest identifier in the second virtual queue corresponds to a specific position of the guest in the physical queue and the specific position of the stored guest identifier in the second virtual queue is associated with a second estimated wait time for the first guest attraction; and

    removing the guest identifier from the second virtual queue in response to an indication that the guest is exiting the physical queue,wherein the notification lock indicator is set when a guest completes a guest attraction and expires after a preset minimum delay time between attractions.

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