Systems and methods for managing electronic communications

• US 10,122,656 B2
• Filed: 08/05/2013
• Issued: 11/06/2018
• Est. Priority Date: 08/05/2013
• Status: Active Grant

• Current Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Original Assignee: Oath Inc. (Verizon Communications Inc.)
• Inventors: West, Robert, Woods, Charles G., Warner, Andrew B., Le, Donald
• Primary Examiner(s): Srivastava, Vivek
• Assistant Examiner(s): Barker, Todd L
• Application Number:
  US13/959,454
• Publication Number:
  US 20150039700A1
• Time in Patent Office: 1,919 Days
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]

Abstract

Systems and methods are disclosed for managing electronic communications. According to certain embodiments, an enterprise directory is provided for listing a plurality of enterprises. In one embodiment, the enterprise directory may include an enterprise profile for each enterprise identifying, among other things, a mode of communication for the enterprise. Enterprises that wish to communicate with one another may form partnerships with one another. In one embodiment, a partnership may be formed between two enterprises when one enterprise accepts a partnership request submitted by the other enterprise. Information regarding partnerships between enterprises may be stored in a database. Further, an enterprise user may request to electronically communicate (e.g., via IM, voice, or email) with a user associated with a different enterprise. Users associated with different enterprises may be allowed to communicate electronically with one another if their respective enterprises are in a partnership with one another.

Claims

1. A computer-implemented method for managing electronic communications, the method comprising:

storing an enterprise directory in a database, the enterprise directory including a plurality of enterprise profiles, each of the plurality of enterprise profiles describing a different enterprise from a plurality of enterprises and at least one mode of communication available to the enterprise described by the profile, wherein the at least one mode of communication described by the profile corresponds to at least one of instant messaging, voice, video, and email;

receiving, at a gateway server and from a source enterprise, a partnership request identifying a target enterprise as a potential partner, wherein the source enterprise is associated with a first domain and the target enterprise is associated with a second domain, wherein the gateway server is associated with a clearinghouse and is located separately from the source enterprise and the target enterprise, wherein the gateway server is configured to facilitate communication between the source enterprise and the target enterprise, and wherein the gateway server is configured to identify the first domain and the second domain to verify a partnership between the source enterprise and the target enterprise, respectively;

notifying, by the gateway server, the target enterprise of the received partnership request;

receiving, at the gateway server, a response from the target enterprise, the response specifying whether the target enterprise accepts the received partnership request and at least one approved mode of communication in which a source user associated with the source enterprise and a target user associated with the target enterprise can use to communicate;

defining, with the gateway server, the partnership between the source enterprise and the target enterprise based on the response;

storing, in the database, an indication of the defined partnership;

receiving, at the gateway server, a request from the source user having a first mode of communication to electronically communicate with the target user having a second mode of communication; and

in response to determining, based on the defined partnership, that the first and second modes of communication match the at least one approved mode of communication;

enabling, with the gateway server, electronic communications between the source user and the target user, wherein enabling electronic communications between the source user and the target user comprises translating, communications between a first communications protocol used by the source user and a second communications protocol used by the target user, wherein the first communications protocol and the second communications protocol are selected from a group consisting of extensible messaging and presence protocol (XMPP), session initiation protocol (SIP), and open system for communication in realtime (OSCAR) protocol.

2. The computer-implemented method of claim 1, wherein the at least one mode of communication available to the enterprise described by the profile is selected from the group consisting of instant messaging and voice.

3. The computer-implemented method of claim 1, wherein the first communications protocol and the second communications protocol are different communications protocols.

4. The computer-implemented method of claim 1, further comprising:

providing a user directory, wherein the user directory lists a plurality of enterprise users; and

enabling electronic communications between the at least two of the plurality of enterprise users.

5. The computer-implemented method of claim 4, wherein enabling communications between the at least two enterprise users comprises translating communications between open system for communication in realtime (OSCAR) protocol and at least one of extensible messaging and presence protocol (XMPP) and session initiation protocol (SIP).

6. A system for managing communications among enterprises through a clearinghouse, the system comprising:

a database; and

a gateway server comprising at least one processor in communication with the database and configured to;

store an enterprise directory in the database, the enterprise directory including a plurality of enterprise profiles, each of the plurality of enterprise profiles describing a different enterprise from a plurality of enterprises and at least one mode of communication available to the enterprise described by the profile, wherein the at least one mode of communication described by the profile corresponds to at least one of instant messaging, voice, video, and email;

receive, from a source enterprise, a partnership request identifying a target enterprise as a potential partner, wherein the source enterprise is associated with a first domain and the target enterprise is associated with a second domain, wherein the gateway server is configured to facilitate communication between the source enterprise and the target enterprise, and wherein the gateway server is configured to identify the first domain and the second domain to verify a partnership between the source enterprise and the target enterprise, respectively;

notify the target enterprise of the received partnership request;

receive a response from the target enterprise, the response specifying whether the target enterprise accepts the received partnership request and at least one approved mode of communication in which a source user associated with the source enterprise and a target user associated with the target enterprise can use to communicate;

define a partnership between the source enterprise and the target enterprise based on the response;

store, in the database, an indication of the defined partnership;

receive a request from the source user having a first mode of communication to electronically communicate with the target user having a second mode of communication; and

if the first and second modes of communication match the at least one approved mode of communication;

enable electronic communications between the source user and the target user, wherein enabling electronic communications between the source user and the target user comprises translating, based on the available modes of communication identified in the enterprise profiles, communications between a first communications protocol used by the source user and a second communications protocol used by the target user, wherein the first communications protocol and the second communications protocol are selected from a group consisting of extensible messaging and presence protocol (XMPP), session initiation protocol (SIP), and open system for communication in realtime (OSCAR) protocol.

7. The system of claim 6, wherein the at least one processor is further adapted to:

provide a user directory, wherein the user directory lists a plurality of enterprise users; and

enable communications between the at least two of the plurality of enterprise users.

8. The system of claim 7, wherein enabling electronic communications between the at least two enterprise users comprises translating communications between open system for communication in realtime (OSCAR) protocol and at least one of extensible messaging and presence protocol (XMPP) and session initiation protocol (SIP).

9. The system of claim 6, wherein enabling electronic communications between the source user and the target user comprises enabling at least one of instant messaging and voice communications between the source user and the target user.

10. A non-transitory computer-readable storage medium that comprises a set of instructions that are executable by at least one processor to cause the at least one processor to perform a method for managing electronic communications, the method comprising:

storing an enterprise directory in a database, the enterprise directory including a plurality of enterprise profiles, each of the plurality of enterprise profiles describing a different enterprise from a plurality of enterprises and at least one mode of communication available to the enterprise described by the profile, wherein the at least one mode of communication described by the profile corresponds to at least one of instant messaging, voice, video, and email;

receiving, at a gateway server and from a source enterprise, a partnership request identifying a target enterprise as a potential partner, wherein the source enterprise is associated with a first domain and the target enterprise is associated with a second domain, wherein the gateway server is associated with a clearinghouse and is located separately from the source enterprise and the target enterprise, wherein the gateway server is configured to facilitate communication between the source enterprise and the target enterprise, and wherein the gateway server is configured to identify the first domain and the second domain to verify a partnership between the source enterprise and the target enterprise, respectively;

notifying, by the gateway server, the target enterprise of the received partnership request;

receiving, at the gateway server, a response from the target enterprise, the response specifying whether the target enterprise accepts the received partnership request and at least one approved mode of communication in which a source user associated with the source enterprise and a target user associated with the target enterprise can use to communicate;

defining, with the gateway server, a partnership between the source enterprise and the target enterprise based on the response;

storing, in the database, an indication of the defined partnership;

receiving, at the gateway server, a request from the source user having a first mode of communication to electronically communicate with the target user having a second mode of communication; and

in response to determining, based on the defined partnership, that the first and second modes of communication match the at least one approved mode of communication;

enabling, with the gateway server, electronic communications between the source user and the target user, wherein enabling electronic communications between the source user and the target user comprises translating, communications between a first communications protocol used by the source user and a second communications protocol used by the target user, wherein the first communications protocol and the second communications protocol are selected from a group consisting of extensible messaging and presence protocol (XMPP), session initiation protocol (SIP), and open system for communication in realtime (OSCAR) protocol.

11. The non-transitory computer-readable storage medium of claim 10, wherein enabling electronic communications between the source user and the target user comprises enabling at least one of instant messaging and voice communications between the source user and the target user.

12. The non-transitory computer-readable storage medium of claim 10, wherein the at least one processor is further adapted to perform the following operations:

providing a user directory, wherein the user directory lists a plurality of enterprise users; and

enabling communications between the at least two of the plurality of enterprise users.

13. The computer-readable storage medium of claim 12, wherein enabling electronic communications between the at least two enterprise users comprises translating communications between open system for communication in realtime (OSCAR) protocol and at least one of extensible messaging and presence protocol (XMPP) and session initiation protocol (SIP).