Systems and methods for electronic distribution of messages over communication channels

• US 10,122,662 B2
• Filed: 01/20/2011
• Issued: 11/06/2018
• Est. Priority Date: 01/20/2010
• Status: Expired due to Fees

• Current Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Original Assignee: Oath Inc. (Verizon Communications Inc.)
• Inventors: Wetherell, William G., Louie, David G., Sabat, Jeffry B.
• Primary Examiner(s): Srivastava, Vivek
• Assistant Examiner(s): Raza, Muhammad
• Application Number:
  US13/010,265
• Publication Number:
  US 20110179126A1
• Time in Patent Office: 2,847 Days
• Field of Search: 709206, 455466, 7079991, 707999102, 707E17032
• CPC Class Codes: H04L 51/214 using selective forwarding
• CPC Class Codes: H04L 51/48 Message addressing, e.g. address format or anonymous messages, aliases
• CPC Class Codes: H04L 51/52 for supporting social networking services
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
• CPC Class Codes: H04L 51/58 Message adaptation for wireless communication
• CPC Class Codes: H04W 24/10 Scheduling measurement reports ; Arrangements for measurement reports
• CPC Class Codes: H04W 4/14 Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]
• CPC Class Codes: H04W 4/21 for social networking applications
• CPC Class Codes: H04W 72/51 based on terminal or device properties
• CPC Class Codes: H04W 72/563 of the wireless resources

Abstract

Systems and methods are provided for electronically distributing messages over communication channels. In accordance with one implementation, a system is provided that comprises at least one database for storing instructions for operating an input field and transmitting messages over a plurality of different communication channels, and at least one processing system configured to execute the instructions, to perform a method. The method may include displaying to a user, over a network, an input field for entering messages and receiving from the user, over the network and by entry into the input field, a message, an identification of one or more recipients, and a selection of at least one communication channel. The method may also include determining whether an identifier is stored in relation to each recipient for the selected communication channel and electronically sending, to each recipient with a stored identifier, the message via the selected communication channel.

Claims

1. A computer-implemented method for electronically distributing messages, comprising:

at least one processor coupled to a database stored on a memory, the processor executing instructions stored on the database for;

operating a single input field and transmitting messages over a plurality of different communication channels, wherein the plurality of different communication channels comprise email, short message service (SMS) text messaging, instant messaging (IM), and social network messaging;

displaying to a user, over a network, a single input field defining a common area for entering messages, identifying one or more recipients, and selecting a communication channel, wherein the single input field is implemented as an SMS interface on a mobile device;

receiving from the user, and over the network, entries into the single input field via a touchscreen interface of the mobile device, the entries including a text-based message, multimedia files for sharing, an identification of a plurality of recipients, and a selection of one of the plurality of different communication channels, wherein the single input field includes icons representative of the plurality of recipients or different communication channels, wherein a first drop-down menu appears for providing the user with the selection of different communication channels when the user first engages the input field, wherein a second drop-down menu is displayed for providing the user with a selection of available recipients for the selected communication channel once the user has selected the communication channel and started typing one or more recipient names into the input field, wherein the input field is modified to display instructions to the user to type a message that the user desires to send after the selection of the selected communication channel and available recipients;

displaying the second drop-down menu with the recipient list that shows whether the potential IM recipients are online and available for IM messaging, or offline and unavailable for IM messaging when the user has selected IM as the selected communications channel, wherein when the user proceeds with IM messaging for a recipient who is offline, the input field automatically switches to either email or SMS text messaging;

providing, based on the received entries, a plurality of user interface functions in the single input field, by which the user can switch between communication channels, add or remove recipients, and add or remove text in the message, wherein the user interface functions require selection of one or more icons;

determining, by at least one processor, whether an identifier is stored in relation to each of the plurality of recipients for the selected communication channel, wherein, if an identifier is not stored in relation to a recipient for the selected communication channel, the at least one processor is configured to;

transmit an error message to the user;

request, via the single input field, the selection of an alternative communication channel; and

request for the selected communication, via the single input field, entry of a suitable address, phone number, or unique ID for the recipient for which such an identifier is not already stored in the database; and

electronically sending, to each of the plurality of recipients with the identifier, the message via the selected communication channel.

2. The method of claim 1, wherein the method further comprises displaying the single input field to the user using an application running on an operating system.

3. The method of claim 1, wherein the single input field is displayed to the user as a toolbar of a web browser.

4. The method of claim 1, wherein the single input field is displayed to the user at the top of an e-mail based web portal.

5. The method of claim 1, further comprising:

if the selected communication channel is SMS text messaging and the message exceeds a length permitted for SMS text messaging, separating the message into a plurality of text messages and displaying, to the user, the number of text messages that will be sent to transmit the message.

6. The method of claim 1, further comprising:

displaying a first instruction to the user within the single input field.

7. The method of claim 6, further comprising:

displaying, within the single input field, at least one of a second instruction or a question in response to receiving from the user the identification of at least one recipient or the selection of the communication channel.

8. The method of claim 1, further comprising:

enabling the user to switch the selection of the communication channel for sending the message by selecting one of the plurality of icons that depicts a different communication channel.

9. A system for electronically distributing messages over communication channels, the system comprising:

at least one database stored on a memory, the database storing instructions for operating a single input field and transmitting messages over a plurality of different communication channels, wherein the plurality of different communication channels comprise email, short message service (SMS), text messaging, instant messaging (IM), and social network messaging; and

at least one processor coupled to the database, the processor executing the instructions to;

display to a user, over a network, the single input field defining a common area for entering messages, identifying one or more recipients, and selecting a communication channel, wherein the single input field is implemented as an SMS interface on a mobile device;

receive from the user, and over the network, entries into the single input field via a touchscreen interface of the mobile device, the entries including a text-based message, multimedia files for sharing, an identification of a plurality of recipients, and a selection of one of the plurality of different communication channels, wherein the single input field includes icons representative of the plurality of recipients or different communication channels, wherein a first drop-down menu appears for providing the user with the selection of different communication channels when the user first engages the input field, wherein a second drop-down menu is displayed for providing the user with a selection of available recipients for the selected communication channel once the user has selected the communication channel and started typing one or more recipient names into the input field, wherein the input field is modified to display instructions to the user to type a message that the user desires to send after the selection of the selected communication channel and available recipients;

display the second drop-down menu with the recipient list that shows whether the potential IM recipients are online and available for IM messaging, or offline and unavailable for IM messaging when the user has selected IM as the selected communications channel, wherein when the user proceeds with IM messaging for a recipient who is offline, the input field automatically switches to either email or SMS text messaging;

provide, based on the received entries, a plurality of user interface functions in the single input field, by which the user can switch between communication channels, add or remove recipients, and add or remove text in the message, wherein the user interface functions require selection of one or more icons;

determine whether an identifier is stored in relation to each of the plurality of recipients for the selected communication channel, wherein, if an identifier is not stored in relation to a recipient for the selected communication channel, the at least one processor is configured to;

transmit an error message to the user;

request, via the single input field, the selection of an alternative communication channel; and

request for the selected communication, via the single input field, entry of a suitable address, phone number, or unique ID for the recipient for which such an identifier is not already stored in the database; and

electronically send, to each of the plurality of recipients with the identifier, the message via the selected communication channel.

10. The system of claim 9, wherein the at least one processor is further configured to:

separate the message into a plurality of text messages if the selected communication channel is SMS text messaging and the message exceeds a length permitted for SMS text messaging, and

present, to the user, the number of text messages that will be sent to transmit the message.

11. The system of claim 9, wherein the at least one processor is further configured to:

provide a first instruction to the user within the single input field.

12. The system of claim 11, wherein the at least one processor is further configured to:

display, within the single input field, at least one of a second instruction or a question in response to receiving from the user the identification of at least one recipient or the selection of the communication channel.

13. The system of claim 9, wherein the at least one processor is further configured to:

enable the user to switch the selection of the communication channel for sending the message by selecting one of the plurality of icons that depicts a different communication channel.