System and method for evaluating operational integrity of a radio access network
First Claim
1. A method of evaluating operational integrity of a radio access network, comprising:
- using a computer including a transceiver, a processor, a non-transitory memory, and an application stored in the non-transitory memory that, when executed by the processor, performs steps comprising;
receiving, via a single user selected discrete option that is coarse grained and selectable from a plurality of discrete options, a satisfaction metric from a mobile communication device,wherein the satisfaction metric corresponds to one of the plurality of discrete options and the satisfaction metric provides a user'"'"'s level of satisfaction with a communication quality between the radio access network and the mobile communication device,determining a mobile communication device identifier that is associated with the mobile communication device,in response to receiving the satisfaction metric via the single user selected discrete option from the mobile communication device, determining a network connection identifier, a geolocation of the mobile communication device, and a history of wireless communication between the mobile communication device and the radio access network, wherein the history spans a predefined timeframe, and identifies a communication type including at least one of voice communication or data communication,analyzing the network connection identifier and history of wireless communication,responsive to analyzing the network connection identifier and history of wireless communication, associating the satisfaction metric with the communication type that includes at least one of voice communication or data communication,in response to receiving the satisfaction metric via the single user selected discrete option from the mobile communication device, initiating a network communication test between the radio access network and another mobile communication device that did not provide the satisfaction metric to a server of a communication service provider associated with the radio access network,responsive to receiving a result of the network communication test, generating a message comprising the result of the network communication test, the satisfaction metric, the mobile communication device identifier, the network connection identifier, the geolocation of the mobile communication device, and the history of wireless communication, andtransmitting the message to the server.
6 Assignments
0 Petitions
Accused Products
Abstract
A method of evaluating operational integrity of a radio access network is provided. The method comprises using a computer that includes a transceiver, a processor, a non-transitory memory, and application stored in the memory. When executed by the processor, the application receives a satisfaction metric that is coarse grained. The satisfaction metric is associated with the user'"'"'s perceptions of a communication quality between the radio access network and a mobile communication device. The application determines a mobile communication device identifier, a network connection identifier, and a geolocation of the mobile communication device. A history of wireless communication is determined. The application analyzes the determined elements and associates the satisfaction metric with a communication type. A message is generated and is transmitted to a communication service provider associated with the radio access network.
-
Citations
20 Claims
-
1. A method of evaluating operational integrity of a radio access network, comprising:
using a computer including a transceiver, a processor, a non-transitory memory, and an application stored in the non-transitory memory that, when executed by the processor, performs steps comprising; receiving, via a single user selected discrete option that is coarse grained and selectable from a plurality of discrete options, a satisfaction metric from a mobile communication device, wherein the satisfaction metric corresponds to one of the plurality of discrete options and the satisfaction metric provides a user'"'"'s level of satisfaction with a communication quality between the radio access network and the mobile communication device, determining a mobile communication device identifier that is associated with the mobile communication device, in response to receiving the satisfaction metric via the single user selected discrete option from the mobile communication device, determining a network connection identifier, a geolocation of the mobile communication device, and a history of wireless communication between the mobile communication device and the radio access network, wherein the history spans a predefined timeframe, and identifies a communication type including at least one of voice communication or data communication, analyzing the network connection identifier and history of wireless communication, responsive to analyzing the network connection identifier and history of wireless communication, associating the satisfaction metric with the communication type that includes at least one of voice communication or data communication, in response to receiving the satisfaction metric via the single user selected discrete option from the mobile communication device, initiating a network communication test between the radio access network and another mobile communication device that did not provide the satisfaction metric to a server of a communication service provider associated with the radio access network, responsive to receiving a result of the network communication test, generating a message comprising the result of the network communication test, the satisfaction metric, the mobile communication device identifier, the network connection identifier, the geolocation of the mobile communication device, and the history of wireless communication, and transmitting the message to the server. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
-
9. A system for maintaining a radio access network, comprising:
-
a feedback data store that comprises a plurality of messages, wherein each of the plurality of messages comprises; a satisfaction metric received from a mobile communication device and selected via a single user selected discrete option that is coarse grained and selected from among a plurality of discrete options, wherein the satisfaction metric corresponds to one of the plurality of discrete options and the satisfaction metric provides a user'"'"'s level of satisfaction with a communication quality between the radio access network and the mobile communication device, and wherein the satisfaction metric is associated with at least one of voice communication or data communication, a mobile communication device identifier that is associated with the mobile communication device, and a network connection identifier; a status data store that comprises metrics including at least one of performance metrics, network upgrade metrics, or trouble ticket metrics, and wherein the metrics of the status data store are associated with at least one base transceiver station; and a server, including a processor, a non-transitory memory, and an application that is stored in the non-transitory memory that, upon execution by the processor, configures the server to; receive a plurality of messages from the feedback data store, analyze the plurality of messages received from the feedback data store, identify a geolocation in the radio access network of each mobile communication device associated with each message, identify at least one base transceiver station that corresponds to each mobile communication device associated with each message, receive at least one of the metrics from the status data store corresponding to the identified at least one base transceiver station, analyze the plurality of messages received from the feedback data store with at least one of the metrics received from the status data store, wherein the analysis determines that a correlation exists between at least a subset of the plurality of messages and the at least one of the metrics received from the status data store, in response to receiving the satisfaction metric via the single user selected discrete option from the mobile communication device through one of the plurality of messages, initiate and engage in a network communication test via the radio access network with another mobile communication device that did not provide satisfaction metric to the server via one of the plurality of messages in the feedback data store, and responsive to receiving results of the network communication test, generate and transmit a notification to a communication service provider associated with the radio access network based at least partially on the results of the network communication test, and wherein the notification identifies the existing correlation. - View Dependent Claims (10, 11, 12, 13)
-
-
14. A method of evaluating operational integrity of a radio access network, comprising:
-
receiving, by a server from a plurality of mobile devices, a plurality of messages that each correspond to one of the plurality of mobile communication devices, wherein each message comprises a mobile communication device identifier, a network connection identifier, and a satisfaction metric that is a coarse grained metric received via a single user selected discrete option that was selected from among a plurality of discrete options, wherein the coarse grained metric comprises one discrete option selected from a plurality of discrete options, and wherein the satisfaction metric provides a user'"'"'s level of satisfaction with a communication quality between the radio access network and a corresponding mobile communication device; analyzing each message received by the server; based on the analysis of each message and the single user selected discrete option, identifying, by the server, a geolocation of each of the plurality of mobile communication devices; responsive to identifying the geolocation of each of the plurality of mobile communication devices, determining, by the server, at least one base transceiver station for each corresponding mobile communication device; associating, by the server, the determined at least one base transceiver station with a corresponding message; analyzing, by the server, the plurality of messages, the corresponding at least one base transceiver station, and the corresponding identified geolocations against at least one of performance metrics, network upgrade metrics, or trouble ticket metrics, wherein the at least one of the metrics are associated with the corresponding at least one base transceiver station; in response to receiving the satisfaction metric via the single user selected discrete option from one of the plurality of mobile communication devices, initiating and engaging in a network communication test, by the server via the radio access network, with another mobile communication device that did not provide the server with any satisfaction metric via any one of the plurality of messages; generating, by the server, a request for a detailed explanation about the satisfaction metric that corresponds to one of the plurality of messages based on results from the network communication test; and transmitting the request to the one of the plurality of mobile communication devices associated with the one of the plurality of messages received by the server. - View Dependent Claims (15, 16, 17, 18, 19, 20)
-
Specification