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Video relay service, communication system, and related methods for providing remote assistance to a sign language interpreter during a communication session

  • US 10,127,833 B1
  • Filed: 11/10/2017
  • Issued: 11/13/2018
  • Est. Priority Date: 11/10/2017
  • Status: Active Grant
First Claim
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1. A communication system for providing sign language translation services during a real-time communication session, the communication system comprising:

  • a video relay service configured to;

    establish a first connection for transmitting a video stream between a first video interpreter workstation associated with a video interpreter and a video communication device associated with a hearing-impaired user;

    establish a second connection for transmitting an audio stream between the first video interpreter workstation and a far-end communication device associated with a hearing-capable user; and

    create a video conference and an audio conference for a second video interpreter at a second video interpreter work station to provide teaming assistance as an assisting video interpreter responsive to receiving a teaming request from the first video interpreter workstation, wherein the first video interpreter work station and the second video interpreter work station are located at different call centers remote from each other, and wherein the video relay service comprises a routing server configured to select the second video interpreter work station from among a plurality of video interpreter work stations located at different call centers of the video relay service.

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