Video relay service, communication system, and related methods for providing remote assistance to a sign language interpreter during a communication session
First Claim
Patent Images
1. A communication system for providing sign language translation services during a real-time communication session, the communication system comprising:
- a video relay service configured to;
establish a first connection for transmitting a video stream between a first video interpreter workstation associated with a video interpreter and a video communication device associated with a hearing-impaired user;
establish a second connection for transmitting an audio stream between the first video interpreter workstation and a far-end communication device associated with a hearing-capable user; and
create a video conference and an audio conference for a second video interpreter at a second video interpreter work station to provide teaming assistance as an assisting video interpreter responsive to receiving a teaming request from the first video interpreter workstation, wherein the first video interpreter work station and the second video interpreter work station are located at different call centers remote from each other, and wherein the video relay service comprises a routing server configured to select the second video interpreter work station from among a plurality of video interpreter work stations located at different call centers of the video relay service.
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Accused Products
Abstract
Video relay services, communication systems, and methods are disclosed herein. The video relay service is for providing sign language translation services during a real-time communication session between a hearing-impaired user and a hearing-capable user. The video relay service is configured to create a video conference and an audio conference for a remote video interpreter at a remote video interpreter work station to provide teaming assistance request for a first video interpreter work station of the video relay service.
36 Citations
20 Claims
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1. A communication system for providing sign language translation services during a real-time communication session, the communication system comprising:
a video relay service configured to; establish a first connection for transmitting a video stream between a first video interpreter workstation associated with a video interpreter and a video communication device associated with a hearing-impaired user; establish a second connection for transmitting an audio stream between the first video interpreter workstation and a far-end communication device associated with a hearing-capable user; and create a video conference and an audio conference for a second video interpreter at a second video interpreter work station to provide teaming assistance as an assisting video interpreter responsive to receiving a teaming request from the first video interpreter workstation, wherein the first video interpreter work station and the second video interpreter work station are located at different call centers remote from each other, and wherein the video relay service comprises a routing server configured to select the second video interpreter work station from among a plurality of video interpreter work stations located at different call centers of the video relay service. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A video relay service comprising:
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a plurality of call centers having one or more video interpreter work stations associated with video interpreters to provide sign language interpretation to assist hearing-impaired users in communicating with hearing-capable users during real-time communication sessions; and a routing server operably coupled with the video interpreter work stations at the plurality of call centers, and configured to; facilitate a teaming request from a requesting video communication workstation for assistance from an assisting video communication workstation at a remote call center during a real-time communication session; and select the assisting video interpreter workstation from among a plurality of video interpreter workstations located at different call centers of the video relay service. - View Dependent Claims (11)
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12. A video relay service comprising:
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a plurality of call centers having one or more video interpreter work stations associated with video interpreters to provide sign language interpretation to assist hearing-impaired users in communicating with hearing-capable users during real-time communication sessions; and a routing server operably coupled with the video interpreter work stations at the plurality of call centers, including a video interpreter database including status information about the video interpreter work stations, and configured to; facilitate a teaming request from a requesting video communication workstation for assistance from an assisting video communication workstation at a remote call center during a real-time communication; and query the status information and select the assisting video communication workstation based on a length of inactivity since a prior call.
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13. A video relay service comprising:
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a plurality of call centers having one or more video interpreter work stations associated with video interpreters to provide sign language interpretation to assist hearing-impaired users in communicating with hearing-capable users during real-time communication sessions; and a routing server operably coupled with the video interpreter work stations at the plurality of call centers, including a video interpreter database including status information about the video interpreter work stations, and configured to; facilitate a teaming request from a requesting video communication workstation for assistance from an assisting video communication workstation at a remote call center during a real-time communication; and routing server is configured to query the status information and select the assisting video communication workstation after first querying availability of a local video communication workstation within a same call station as the requesting video interpreter workstation.
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14. A method of facilitating a remote teaming session during a real-time communication session with a hearing-capable user, a hearing-impaired user, and a video interpreter within a video relay service, the method comprising:
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generating a teaming request for a requesting video interpreter workstation of the video relay service during a communication session with a video communication device associated with the hearing-impaired user and a far-end communication device associated with the hearing-impaired user; selecting a remote video interpreter workstation from among a plurality of video interpreter workstations located at different call centers of the video relay service; transmitting a teaming message to the remote video interpreter workstation at a different call center location than the requesting video interpreter workstation; displaying the teaming message on an electronic display of the remote video interpreter workstation requesting acceptance or rejection of the teaming request; and creating a video conference and an audio conference for the requesting video interpreter workstation and the remote video interpreter workstation to facilitate the remote teaming session during the communication session to provide sign language translation services between the video communication device and the far-end communication device. - View Dependent Claims (15, 16, 17, 19, 20)
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18. A method of facilitating a remote teaming session during a real-time communication session with a hearing-capable user, a hearing-impaired user, and a video interpreter within a video relay service, the method comprising:
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generating a teaming request for a requesting video interpreter workstation of the video relay service during a communication session with a video communication device associated with the hearing-impaired user and a far-end communication device associated with the hearing-impaired user; transmitting a teaming message to a remote video interpreter workstation at a different call center location than the requesting video interpreter workstation; displaying the teaming message on an electronic display of the remote video interpreter workstation requesting acceptance or rejection of the teaming request; and creating a video conference and an audio conference to facilitate the remote teaming session, wherein; creating the video conference includes the requesting video interpreter workstation, the video communication device, and the remote video interpreter workstation joining the video conference; creating the audio conference includes the requesting video interpreter workstation, the far-end communication device, and the remote video interpreter workstation joining the audio conference; each of the requesting video interpreter workstation and the remote video interpreter workstation receive and display all video streams of the video conference; and the video communication device only display video streams from the requesting video interpreter workstation and the video communication device from the video conference, but not the remote video interpreter workstation.
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Specification