Multi-party conversation analyzer and logger
First Claim
1. A method for monitoring the emotional states of conversation participants, the method comprising:
- monitoring a conversation between a plurality of participants;
determining a first emotional state of a first participant of the plurality of participants during a first segment of the monitored conversation;
determining a second emotional state of the first participant during a second segment of the monitored conversation;
displaying a timeline of the monitored conversation, wherein the timeline indicates the determined first emotional state of the first participant during the first segment of the monitored conversation and further indicates the determined second emotional state of the first participant during the second segment of the monitored conversation, and wherein the displayed timeline is operable by a user to initially display indications of the first emotional state during the first segment and to subsequently display indications of the second emotional state during the second segment.
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Accused Products
Abstract
A multi-party conversation analyzer and logger uses a variety of techniques including spectrographic voice analysis, absolute loudness measurements, directional microphones, and telephonic directional separation to determine the number of parties who take part in a conversation, and segment the conversation by speaking party. In one aspect, the invention monitors telephone conversations in real time to detect conditions of interest (for instance, calls to non-allowed parties or calls of a prohibited nature from prison inmates). In another aspect, automated prosody measurement algorithms are used in conjunction with speaker segmentation to extract emotional content of the speech of participants within a particular conversation, and speaker interactions and emotions are displayed in graphical form. A conversation database is generated which contains conversation recordings, and derived data such as transcription text, derived emotions, alert conditions, and correctness probabilities associated with derived data. Investigative tools allow flexible queries of the conversation database.
49 Citations
20 Claims
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1. A method for monitoring the emotional states of conversation participants, the method comprising:
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monitoring a conversation between a plurality of participants; determining a first emotional state of a first participant of the plurality of participants during a first segment of the monitored conversation; determining a second emotional state of the first participant during a second segment of the monitored conversation; displaying a timeline of the monitored conversation, wherein the timeline indicates the determined first emotional state of the first participant during the first segment of the monitored conversation and further indicates the determined second emotional state of the first participant during the second segment of the monitored conversation, and wherein the displayed timeline is operable by a user to initially display indications of the first emotional state during the first segment and to subsequently display indications of the second emotional state during the second segment. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A system for monitoring the emotional states of conversation participants, the system comprising:
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a processor; and a memory coupled to the processor, the memory storing computer-readable instructions that, upon execution by the processor, cause the system to; monitor a conversation between a plurality of participants; determine a first emotional state of a first participant of the plurality of participants during a first segment of the monitored conversation; determine a second emotional state of the first participant during a second segment of the monitored conversation; display a timeline of the monitored conversation, wherein the timeline indicates the determined first emotional state of the first participant during the first segment of the monitored conversation and further indicates the determined second emotional state of the first participant during the second segment of the monitored conversation, and wherein the displayed timeline is operable by a user to initially display indications of the first emotional state during the first segment and to subsequently display indications of the second emotional state during the second segment. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20)
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Specification