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Tertiary classification of communications

  • US 10,129,195 B1
  • Filed: 10/17/2017
  • Issued: 11/13/2018
  • Est. Priority Date: 02/13/2012
  • Status: Active Grant
First Claim
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1. A system, comprising:

  • one or more processors configured to;

    obtain information associated with a plurality of electronic communications between a first entity and a second entity;

    perform a first determination that the number of communications in the plurality of electronic communications exceeds a first threshold;

    perform a second determination that the plurality of electronic communications were exchanged during a period of time that exceeds a second threshold;

    receive an electronic communication to be classified; and

    perform a classification of the received electronic communication based at least in part on the first determination and the second determination, wherein performing the classification includes assigning to the received electronic communication a single one of three different classifications according to a tertiary classification scheme, wherein the three classifications include good, bad, and undetermined;

    based at least in part on the bad or undetermined classification, change the appearance of the received electronic communication by at least one of;

    redacting a first portion of the received electronic communication, textually or visually clarifying the received electronic communication, highlighting a second portion of the received electronic communication, and marking the message as highly suspicious;

    wherein the one or more processors are further configured to perform an action based at least in part on the bad or undetermined classification, wherein the action comprises at least one of;

    delivering the received electronic communication in a folder selected based at least in part on the classification, delivering the received electronic communication to an account selected based at least in part on the classification,holding the received electronic communication in a repository,forwarding the received electronic communication to a remote classifier, andforwarding the received electronic communication for human review, wherein a reputation score is maintained for a human reviewer, and wherein the reputation score indicates a review accuracy of the human reviewer; and

    a memory coupled to the one or more processors and configured to provide the one or more processors with instructions.

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