Inbound calls to intelligent controlled-environment facility resident media and/or communications devices

• US 10,129,397 B1
• Filed: 07/26/2017
• Issued: 11/13/2018
• Est. Priority Date: 10/01/2015
• Status: Active Grant

• Current Assignee: Securus Technologies Incorporated (Securus Special Investments LLC)
• Original Assignee: Securus Technologies Incorporated (Securus Special Investments LLC)
• Inventors: Keiser, Luke, Passe, Scott, Balantrapu, Krishna, Noland, Alexander, Wade, Jamie Nicole
• Primary Examiner(s): Tieu, Binh Kien
• Application Number:
  US15/660,670
• Time in Patent Office: 475 Days
• Field of Search: 379 6302, 379 9303, 379 9305, 37910003, 37910005, 37910201, 37910202, 37914201, 37914204, 37914206, 37914207, 37914217, 379188, 379196, 379199, 37920101, 37920707, 37920301, 37920601, 37920713, 37920715, 37921002
• CPC Class Codes: H04M 15/41 Billing record details, i.e. parameters, identifiers, structure of call data record [CDR]
• CPC Class Codes: H04M 15/47 Fraud detection or prevention means
• CPC Class Codes: H04M 15/56 for VoIP communications
• CPC Class Codes: H04M 15/58 based on statistics of usage or network monitoring
• CPC Class Codes: H04M 15/61 based on the service used
• CPC Class Codes: H04M 15/8005 Flat-fee
• CPC Class Codes: H04M 15/8083 involving reduced rates or discounts, e.g. time-of-day reductions or volume discounts
• CPC Class Codes: H04M 2203/6081 Service authorization mechanisms
• CPC Class Codes: H04M 3/2281 Call monitoring, e.g. for law enforcement purposes; Call tracing; Detection or prevention of malicious calls
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04M 3/42374 where the information is provided to a monitoring entity such as a potential calling party or a call processing server
• CPC Class Codes: H04M 3/4365 based on information specified by the calling party, e.g. priority or subject
• CPC Class Codes: H04M 3/4931 Directory assistance systems
• CPC Class Codes: H04M 7/003 Click to dial services

Abstract

An inbound controlled-environment facility resident call server may route a non-resident inbound call to a controlled-environment facility resident media and/or communications device. The called resident device may confirm that the non-resident is associated with an Address Identifier (AID) of that resident device. The resident device may also receive data for verifying authentication of the resident operating the device, verify authentication of the resident operating the device, and verify that the resident operating the device is associated with the AID. The inbound resident call server, or the called resident device itself, may connect the inbound call to the called resident device in response to the device authenticating the non-resident is associated with the AID, verifying authentication of the resident operating the device, and verifying that the resident operating the device is associated with the AID.

Claims

1. An inbound call system for handling inbound calls to inmate media and/or communications devices, the system comprising:

an inbound inmate call server configured to route a non-inmate inbound call to an inmate media and/or communications device; and

the inmate media and/or communications device configured to;

confirm that the non-inmate is associated with an address identifier of the inmate media and/or communications device the non-inmate is calling;

receive, via the inmate media and/or communications device, data for verifying authentication of an inmate operating the inmate media and/or communications device;

verify authentication of the inmate operating the inmate media and/or communications device using the data; and

verify that the inmate operating the inmate media and/or communications device is associated with the address identifier of the inmate media and/or communications device.

2. The system of claim 1, wherein the inbound inmate call server is further configured to connect the non-inmate inbound call to the inmate media and/or communications device in response to the inmate media and/or communications device authenticating that the non-inmate is associated with the address identifier of the inmate media and/or communications device, verifying authentication of the inmate operating the inmate media and/or communications device using the data, and verifying that the inmate operating the inmate media and/or communications device is associated with the address identifier of the inmate media and/or communications device.

3. The system of claim 1 wherein the inmate media and/or communications device is further configured to accept connection of the inbound call, by the inmate media and/or communications device, as a result of the inmate media and/or communications device authenticating that the non-inmate is associated with the address identifier of the inmate media and/or communications device, verifying authentication of the inmate operating the inmate media and/or communications device using the data, and verifying that the inmate operating the inmate media and/or communications device is associated with the address identifier of the inmate media and/or communications device.

4. The system of claim 1, wherein the data for verifying authentication of the inmate comprises biometric data and the inmate media and/or communications device is configured to capture the biometric data.

5. The system of claim 4, wherein the biometric data is the voice of the inmate operating the inmate media and/or communications device and the inmate media and/or communications device is further configured to verify authentication of the inmate operating the inmate media and/or communications device using voice recognition.

6. The system of claim 4, wherein the data for verifying authentication of the inmate further comprises a personal identification number entered into the inmate media and/or communications device by being spoken by the inmate operating the inmate media and/or communications device and the inmate media and/or communications device is further configured to accept the personal identification number using speech recognition.

7. The system of claim 4, wherein the biometric data is at least one fingerprint of the inmate operating the inmate media and/or communications device, and the inmate media and/or communications device is further configured to:

capture data related to at least one fingerprint of the inmate operating the inmate media and/or communications device during use of the inmate media and/or communications device; and

verify authentication of the inmate operating the inmate media and/or communications device using fingerprint recognition and the data related to at least one fingerprint.

8. The system of claim 4, wherein the biometric data is an image of the inmate using the inmate media and/or communications device, the inmate media and/or communications device further comprises a camera, and the inmate media and/or communications device is further configured to:

capture image data of the inmate operating the inmate media and/or communications device; and

verify authentication of the inmate operating the inmate media and/or communications device using facial recognition and the image data.

9. The system of claim 1, wherein the data for verifying authentication of the inmate comprises a personal identification number entered via the inmate media and/or communications device and the inmate media and/or communications device is further configured to verify the personal identification number is associated with an inmate to whom the inbound call is directed.

10. The system of claim 9, wherein the personal identification number is entered into the inmate media and/or communications device by being spoken by the inmate operating the inmate media and/or communications device and the inmate media and/or communications device is further configured to:

accept the personal identification number using speech recognition; and

verify authentication of the inmate operating the inmate media and/or communications device using voice recognition.

11. The system of claim 9, wherein the personal identification number is entered into the inmate media and/or communications device via a touchscreen keypad displayed by the inmate media and/or communications device, and the inmate media and/or communications device is further configured to:

capture data related to at least one fingerprint during entry; and

verify authentication of the inmate operating the inmate media and/or communications device using fingerprint recognition and the data related to at least one fingerprint.

12. The system of claim 9, wherein the inmate media and/or communications device further comprises a camera and is further configured to:

capture image data of the inmate operating the inmate media and/or communications device during entry of the personnel identification number into the inmate media and/or communications device; and

verify authentication of the inmate operating the inmate media and/or communications device using facial recognition and the image data.

13. The system of claim 1, wherein the inmate media and/or communications device is further configured to receive the data for verifying authentication of the inmate operating the inmate media and/or communications device, verify authentication of the inmate operating the inmate media and/or communications device and verify that the inmate operating the inmate media and/or communications device is associated with the address identifier of the inmate media and/or communications device, in response to the inbound call being routed to the inmate media and/or communications device.

14. The system of claim 1, wherein the inmate media and/or communications device has received the data for verifying authentication of the inmate operating the inmate media and/or communications device, verified authentication of the inmate operating the inmate media and/or communications device and/or verified that the inmate operating the inmate media and/or communications device, prior to the inbound call being routed to the inmate media and/or communications device, and the inmate media and/or communications device is further configured, in response to the inbound call being routed to the inmate media and/or communications device, to:

receive the same or different data for re-verifying authentication of the inmate operating the inmate media and/or communications device;

re-verify authentication of the inmate operating the inmate media and/or communications device using the data; and

/or

re-verify that the inmate operating the inmate media and/or communications device is associated with the address identifier of the inmate media and/or communications device.

15. A method for processing inbound calls to inmate media and/or communications devices, the method comprising:

routing, by an inbound inmate call server, an inbound call from a non-inmate to an inmate media and/or communications device to which the inbound call is directed;

confirming, by the inmate media and/or communications device, that the non-inmate is associated with an address identifier of the inmate media and/or communications device;

receiving, by the inmate media and/or communications device, data for verifying authentication of an inmate operating the inmate media and/or communications device;

verifying, by the inmate media and/or communications device, authentication identification of the inmate operating the inmate media and/or communications device using the data;

verifying, by the inmate media and/or communications device, that the resultantly verified inmate operating the inmate media and/or communications device is associated with the address identifier of the inmate media and/or communications device; and

connecting the inbound call with the inmate media and/or communications device, as a result of the inmate media and/or communications device;

authenticating that the non-inmate is associated with the address identifier of the inmate media and/or communications device;

verifying authentication of the inmate operating the inmate media and/or communications device using the data; and

verifying that the inmate operating the inmate media and/or communications device is associated with the address identifier of the inmate media and/or communications device.

16. The method of claim 15, wherein the inmate media and/or communications device carries out the connecting of the inbound call routed to the inmate media and/or communications device.

17. The method of claim 15, wherein the inbound inmate call server carries out the connecting of the inbound call.

18. The method of claim 15, wherein the data for verifying authentication of the inmate comprises a personal identification number, and the method further comprises accepting entry of the personal identification number by the inmate media and/or communications device and verifying, by the inmate media and/or communications device that the personal identification number is associated with an inmate to whom the inbound call is directed.

19. The method of claim 18, further comprising:

accepting entry of a spoken personal identification number, by the inmate media and/or communications device;

accepting the personal identification number, by the inmate media and/or communications device, using speech recognition; and

verifying, by the inmate media and/or communications device, authentication of the inmate operating the inmate media and/or communications device using voice recognition.

20. The method of claim 18, further comprising:

accepting entry of the personal identification number, by the inmate media and/or communications device, via a touchscreen keypad displayed by the inmate media and/or communications device;

capturing, by the inmate media and/or communications device, during the entry, data related to at least one fingerprint; and

verifying, by the inmate media and/or communications device, authentication of the inmate operating the inmate media and/or communications device using fingerprint recognition and the data related to at least one fingerprint.

21. The method of claim 18, further comprising:

capturing, by a camera of the inmate media and/or communications device, image data of the inmate operating the inmate media and/or communications device during entry of the personnel identification number into the inmate media and/or communications device; and

verifying, by the inmate media and/or communications device, authentication of the inmate operating the inmate media and/or communications device using facial recognition and the image data.

22. The method of claim 15, wherein the data for verifying authentication of the inmate comprises biometric data, and the method further comprises capturing the biometric data by the inmate media and/or communications device.

23. The method of claim 22, wherein the biometric data is the voice of the inmate operating the inmate media and/or communications device, and the method further comprises verifying, by the inmate media and/or communications device, authentication of the inmate operating the inmate media and/or communications device using voice recognition.

24. The method of claim 15, wherein receiving data for verifying authentication of an inmate operating the inmate media and/or communications device, verifying authentication identification of the inmate operating the inmate media and/or communications device using the data and verifying that the resultantly verified inmate operating the inmate media and/or communications device is associated with the address identifier of the inmate media and/or communications, is carried out by the inmate media and/or communications device, in response to the inbound call being routed to the inmate media and/or communications device.

25. The method of claim 15, wherein the inmate media and/or communications device has received the data for verifying authentication of the inmate operating the inmate media and/or communications device, verified authentication of the inmate operating the inmate media and/or communications device and/or verified that the resultantly verified inmate operating the inmate media and/or communications device is associated with the address identifier of the inmate media and/or communications device, prior to the inbound call being routed to the inmate media and/or communications device, and the method further comprises, in response to the inbound call being routed to the inmate media and/or communications device, connecting the inbound call, by the inmate media and/or communications device, is as a result of:

receiving, by the inmate media and/or communications device, the same or different data for re-verifying authentication of the inmate operating the inmate media and/or communications device;

re-verifying, by the inmate media and/or communications device, authentication of the inmate operating the inmate media and/or communications device using the data; and

/or

re-verifying, by the inmate media and/or communications device, that the resultantly verified inmate operating the inmate media and/or communications device is associated with the address identifier of the inmate media and/or communications device.

26. A non-transitory computer-readable storage medium having program instructions stored thereon that, upon execution by an inmate media and/or communications device, cause the inmate media and/or communications device to:

receive an inbound call from a non-inmate;

confirm that the inbound calling non-inmate is associated with an address identifier of the inmate media and/or communications device;

receive, via the inmate media and/or communications device, data associated with the inmate operating the inmate media and/or communications device;

verify authentication of the inmate operating the inmate media and/or communications device as an inmate to whom the inbound call is directed;

verify the inmate operating the inmate media and/or communications device is associated with an address identifier of the inmate media and/or communications device; and

connect the non-inmate inbound call as a result of authenticating that the non-inmate is associated with an address identifier of the inmate media and/or communications device, verifying authentication of the inmate operating the inmate media and/or communications device, and verifying that the inmate operating the inmate media and/or communications device is associated with the address identifier of the inmate media and/or communications device.