Methods and systems for clustering of repair orders based on inferences gathered from repair orders

• US 10,134,013 B2
• Filed: 11/05/2015
• Issued: 11/20/2018
• Est. Priority Date: 11/05/2015
• Status: Active Grant

• Current Assignee: Snap-On Incorporated
• Original Assignee: Snap-On Incorporated
• Inventors: Merg, Patrick S., Foreman, Jacob G., Lewis, Bradley R., Kelley, Brett A.
• Primary Examiner(s): Reyes, Mariela
• Assistant Examiner(s): Harmon, Courtney
• Application Number:
  US14/933,337
• Publication Number:
  US 20170132577A1
• Time in Patent Office: 1,111 Days
• CPC Class Codes: G06F 16/285 Clustering or classification
• CPC Class Codes: G06Q 10/20 Administration of product repair or maintenance
• CPC Class Codes: G07C 5/00 Registering or indicating the working of vehicles

Abstract

A processor may determine that a particular computer-readable vehicle repair order (RO) (e.g., including first and second RO portions) corresponds to an existing cluster of ROs due to the particular RO including RO data that refers to a particular vehicle symptom. The processor may determine that the first RO portion includes first data representative of a non-specific vehicle component and may then responsively also determine that the second RO portion includes second data that the at least one processor can use to determine a specific vehicle component associated with the particular RO. Responsively, the processor may determine the specific vehicle component based on the first and second data and may then add the particular RO to a different cluster of ROs that is arranged to contain ROs that correspond to the particular vehicle symptom and to the specific vehicle component.

Claims

1. A method comprising:

based on a particular computer-readable vehicle repair order (RO) being associated with an existing cluster identifier that is stored within a data storage device to identify an existing cluster of ROs, determining, by at least one processor, that the particular RO is contained in the existing cluster of ROs, wherein the particular RO specifies a particular vehicle symptom, wherein the existing cluster of ROs is arranged to contain ROs that specify the particular vehicle symptom, and wherein the data storage device contains data that identifies a plurality of taxonomy terms each indicative of a respective vehicle component;

making a determination, by the at least one processor, that the particular RO includes a first text string representative of a non-specific vehicle component by determining that the first text string matches two or more taxonomy terms of the plurality;

in response to making the determination, the at least one processor determining a particular vehicle system that is associated with the particular vehicle symptom and that is represented by a second text string;

generating, by the at least one processor, a particular text string based on a combination of the first text string and at least a portion of the second text string; and

the at least one processor determining that the particular text string matches just one taxonomy term, of the plurality of taxonomy terms, indicative of a specific vehicle component, and responsively moving the particular RO from the existing cluster of ROs to a different cluster of ROs, wherein the different cluster is arranged to contain ROs that specify the particular vehicle symptom and the specific vehicle component.

2. The method of claim 1,

wherein the particular vehicle symptom includes a particular diagnostic trouble code (DTC) identifier.

3. The method of claim 1,

wherein the particular RO includes at least first and second RO portions,

wherein the first text string representative of the non-specific vehicle component is in the first RO portion, and

wherein the particular RO specifying the particular vehicle symptom comprises the particular RO specifying the particular vehicle symptom in the second RO portion.

4. The method of claim 3,

wherein the first RO portion is different from the second RO portion.

5. The method of claim 3,

wherein the first RO portion is the same as the second RO portion.

6. The method of claim 3, wherein the first RO portion comprises a parts line.

7. The method of claim 3,

wherein the first RO portion comprises a labor line specifying a particular repair of the non-specific vehicle component.

8. The method of claim 3,

wherein the first RO portion comprises an RO text field specifying a particular repair of the non-specific vehicle component.

9. The method of claim 1,

further comprising:

the at least one processor determining that the particular vehicle symptom is specified in the particular RO,

wherein determining a particular vehicle system that is associated with the particular vehicle symptom is further in response to determining that the particular vehicle symptom is specified in the particular RO.

10. The method of claim 9,

wherein the data storage device also contains data that identifies a plurality of other taxonomy terms each indicative of a respective vehicle symptom, and

wherein determining that the particular vehicle symptom is specified in the particular RO comprises determining that the particular RO includes a given text string that matches a given taxonomy term, of the plurality of other taxonomy terms, indicative of the particular vehicle symptom.

11. The method of claim 1,

wherein determining a particular vehicle system that is associated with the particular vehicle symptom is further in response to determining that the particular RO is contained in the existing cluster of ROs that is arranged to contain ROs that specify the particular vehicle symptom.

12. The method of claim 1,

wherein determining the particular vehicle system is based on meta-data that is contained in the data storage device and that associates the particular vehicle system with the particular vehicle symptom.

13. The method of claim 1,

wherein the data storage device has stored thereon an indication that the particular RO is associated with the existing cluster identifier, and wherein moving the particular RO from the existing cluster of ROs to the different cluster comprises:

removing from the data storage device the indication that the particular RO is associated with the existing cluster identifier; and

storing at the data storage device an indication that the particular RO is associated with a different cluster identifier, wherein the different cluster identifier is stored within the data storage device to identify the different cluster of ROs.

14. The method of claim 1,

wherein the different cluster contains a particular quantity of ROs after the particular RO is moved to the different cluster, the method further comprising:

receiving, by the at least one processor via a vehicle repair tool, a request that comprises at least one search term specifying at least the particular vehicle symptom;

making a further determination, by the at least one processor, that the different cluster is associated with the at least one search term and that the particular quantity of ROs contained in the different cluster exceeds a threshold quantity; and

based on the further determination, the at least one processor responding to the request by causing a display device of the vehicle repair tool to display a repair-hint associated with the different cluster, wherein the repair-hint specifies at least that a particular repair of the specific vehicle component resolves the particular vehicle symptom.

15. A computing system comprising:

a data storage device having stored thereon a plurality of computer-readable vehicle repair orders (ROs), wherein the data storage device also contains data that identifies a plurality of taxonomy terms each indicative of a respective vehicle component; and

at least one processor coupled to the data storage device and programmed to;

based on a particular RO being associated with an existing cluster identifier that is stored within the data storage device to identify an existing cluster of ROs, determine that the particular RO is contained in the existing cluster of ROs, wherein the particular RO specifies a particular vehicle symptom, and wherein the existing cluster of ROs is arranged to contain ROs that specify the particular vehicle symptom;

make a determination that the particular RO includes a first text string representative of a non-specific vehicle component by determining that the first text string matches two or more taxonomy terms of the plurality;

in response to making the determination, determine a particular vehicle system that is associated with the particular vehicle symptom and that is represented by a second text string;

generate a particular text string based on a combination of the first text string and at least a portion of the second text string; and

determine that the particular text string matches just one taxonomy term, of the plurality of taxonomy terms, indicative of a specific vehicle component, and responsively move the particular RO from the existing cluster of ROs to a different cluster of ROs, wherein the different cluster is arranged to contain ROs that specify the particular vehicle symptom and the specific vehicle component.

16. The computing system of claim 15,

wherein the particular vehicle symptom includes a particular diagnostic trouble code (DTC) identifier.

17. The computing system of claim 15,

wherein the particular RO includes at least first and second RO portions,

wherein the first text string representative of the non-specific vehicle component is in the first RO portion, and

wherein the particular RO specifying the particular vehicle symptom comprises the particular RO specifying the particular vehicle symptom in the second RO portion.

18. The computing system of claim 17,

wherein the first RO portion is different from the second RO portion.

19. The computing system of claim 17,

wherein the first RO portion is the same as the second RO portion.

20. The computing system of claim 17,

wherein the first RO portion comprises a parts line.

21. The computing system of claim 17,

wherein the first RO portion comprises a labor line specifying a particular repair of the non-specific vehicle component.

22. The computing system of claim 17,

wherein the first RO portion comprises an RO text field specifying a particular repair of the non-specific vehicle component.

23. The computing system of claim 15,

wherein the at least one processor is further programmed to determine that the particular vehicle symptom is specified in the particular RO,

wherein determining a particular vehicle system that is associated with the particular vehicle symptom is further in response to determining that the particular vehicle symptom is specified in the particular RO.

24. The computing system of claim 23,

wherein the data storage device also contains data that identifies a plurality of other taxonomy terms each indicative of a respective vehicle symptom, and

wherein the at least one processor being programmed to determine that the particular vehicle symptom is specified in the particular RO comprises the at least one processor being programmed to:

determine that the particular RO includes a given text string that matches a given taxonomy term, of the plurality of other taxonomy terms, indicative of the particular vehicle symptom.

25. The computing system of claim 15,

wherein determining a particular vehicle system that is associated with the particular vehicle symptom is further in response to determining that the particular RO is contained in the existing cluster of ROs that is arranged to contain ROs that specify the particular vehicle symptom.

26. The computing system of claim 15,

wherein the at least one processor is further programmed to determine the particular vehicle system based on meta-data that is contained in the data storage device and that associates the particular vehicle system with the particular vehicle symptom.

27. The computing system of claim 15,

wherein the data storage device has stored thereon an indication that the particular RO is associated with the existing cluster identifier, and wherein the at least one processor being programmed to move the particular RO from the existing cluster of ROs to the different cluster comprises the at least one processor being programmed to:

remove from the data storage device the indication that the particular RO is associated with the existing cluster identifier; and

store at the data storage device an indication that the particular RO is associated with a different cluster identifier, wherein the different cluster identifier is stored within the data storage device to identify the different cluster of ROs.

28. The computing system of claim 15,

wherein the different cluster contains a particular quantity of ROs after the particular RO is moved to the different cluster, and wherein the at least one processor is further programmed to:

receive, via a vehicle repair tool, a request that comprises at least one search term specifying at least the particular vehicle symptom;

make a further determination that the different cluster is associated with the at least one search term and that the particular quantity of ROs contained in the different cluster exceeds a threshold quantity; and

based on the further determination, respond to the request by causing a display device of the vehicle repair tool to display a repair-hint associated with the different cluster, wherein the repair-hint specifies at least that a particular repair of the specific vehicle component resolves the particular vehicle symptom.

29. A non-transitory computer-readable medium having stored thereon instructions executable by at least one processor to cause a computing system to perform functions comprising:

based on a particular computer-readable vehicle repair order (RO) being associated with an existing cluster identifier that is stored within the non-transitory computer-readable medium to identify an existing cluster of ROs, determining that the particular RO is contained in the existing cluster of ROs, wherein the particular RO specifies a particular vehicle symptom, wherein the existing cluster is arranged to contain ROs that specify the particular vehicle symptom, and wherein the non-transitory computer-readable medium contains data that identifies a plurality of taxonomy terms each indicative of a respective vehicle component;

making a determination that the particular RO includes a first text string representative of a non-specific vehicle component by determining that the first text string matches two or more taxonomy terms of the plurality;

in response to making the determination, determining a particular vehicle system that is associated with the particular vehicle symptom and that is represented by a second text string;

generating particular text string based on a combination of the first text string and at least a portion of the second text string; and

determining that the particular text string matches just one taxonomy term, of the plurality of taxonomy terms, indicative of a specific vehicle component, and responsively moving the particular RO from the existing cluster of ROs to a different cluster of ROs, wherein the different cluster is arranged to contain ROs that specify the particular vehicle symptom and the specific vehicle component.

30. The non-transitory computer-readable medium of claim 29, wherein the particular vehicle symptom includes a particular diagnostic trouble code (DTC) identifier.

31. The non-transitory computer-readable medium of claim 29,

wherein the particular RO includes at least first and second RO portions,

wherein the first text string representative of the non-specific vehicle component is in the first RO portion, and

wherein the particular RO specifying the particular vehicle symptom comprises the particular RO specifying the particular vehicle symptom in the second RO portion.

32. The non-transitory computer-readable medium of claim 31, wherein the first RO portion is different from the second RO portion.

33. The non-transitory computer-readable medium of claim 31, wherein the first RO portion is the same as the second RO portion.

34. The non-transitory computer-readable medium of claim 31, wherein the first RO portion comprises a parts line.

35. The non-transitory computer-readable medium of claim 31, wherein the first RO portion comprises a labor line specifying a particular repair of the non-specific vehicle component.

36. The non-transitory computer-readable medium of claim 31, wherein the first RO portion comprises an RO text field specifying a particular repair of the non-specific vehicle component.

37. The non-transitory computer-readable medium of claim 29, the functions further comprising:

determining that the particular vehicle symptom is specified in the particular RO,

wherein determining a particular vehicle system that is associated with the particular vehicle symptom is further in response to determining that the particular vehicle symptom is specified in the particular RO.

38. The non-transitory computer-readable medium of claim 37,

wherein the non-transitory computer-readable medium also contains data that identifies a plurality of other taxonomy terms each indicative of a respective vehicle symptom, and

wherein determining that the particular vehicle symptom is specified in the particular RO comprises determining that the particular RO includes a given text string that matches a given taxonomy term, of the plurality of other taxonomy terms, indicative of the particular vehicle symptom.

39. The non-transitory computer-readable medium of claim 29,

wherein determining a particular vehicle system that is associated with the particular vehicle symptom is further in response to determining that the particular RO is contained in the existing cluster of ROs that is arranged to contain ROs that specify the particular vehicle symptom.

40. The non-transitory computer-readable medium of claim 29,

wherein determining the particular vehicle system is based on meta-data that is contained in the non-transitory computer-readable medium and that associates the particular vehicle system with the particular vehicle symptom.

41. The non-transitory computer-readable medium of claim 29,

wherein the non-transitory computer-readable medium has stored thereon an indication that the particular RO is associated with the existing cluster identifier, and wherein moving the particular RO from the existing cluster of ROs to the different cluster comprises:

removing from the non-transitory computer-readable medium the indication that the particular RO is associated with the existing cluster identifier; and

storing at the non-transitory computer-readable medium an indication that the particular RO is associated with a different cluster identifier, wherein the different cluster identifier is stored within the non-transitory computer-readable medium to identify the different cluster of ROs.

42. The non-transitory computer-readable medium of claim 29, wherein the different cluster contains a particular quantity of ROs after the particular RO is moved to the different cluster, the functions further comprising:

receiving, via a vehicle repair tool, a request that comprises at least one search term specifying at least the particular vehicle symptom;

making a further determination that the different cluster is associated with the at least one search term and that the particular quantity of ROs contained in the different cluster exceeds a threshold quantity; and

based on the further determination, responding to the request by causing a display device of the vehicle repair tool to display a repair-hint associated with the different cluster, wherein the repair-hint specifies at least that a particular repair of the specific vehicle component resolves the particular vehicle symptom.