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Traveler tracking system

  • US 10,134,098 B2
  • Filed: 11/11/2014
  • Issued: 11/20/2018
  • Est. Priority Date: 11/11/2013
  • Status: Active Grant
First Claim
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1. A system comprising:

  • a memory;

    a computing system in communication with said memory configured to receive data from network management systems configured to receive plurality of connection requests from a plurality of user devices, said network management systems further configured to provide transmission control protocol handshake completion data responsive to said connection requests, wherein the data received comprises, for each user device of the plurality of user devices;

    a device identifier included in one or more packets sent from the respective user device requesting access to an external network resource using a respective network management system at a venue;

    one or more attributes associated with the venue;

    user data associated with the user device; and

    connection data associated with communications between the user device and said external network resource;

    the computing system including one or more hardware processors, wherein the one or more hardware processors are further configured to;

    link a first user to a first device identifier based on the stored user data and stored device identifiers;

    determine a plurality of hotels visited by the first user in a time period based at least on the first device identifier;

    determine a first number of visits of the first user in a first hotel type of the plurality of hotels based at least on the first device identifier;

    determine a second number of visits of the first user in a second hotel type of the plurality of hotels based at least on the first device identifier;

    automatically link a second device identifier of a new computing device used by the first user with the first number of visits and the second number of visits, wherein the second device identifier is automatically linked with the first user based on correlating a MAC address of a secondary device also associated with the first user;

    continue tracking the first user based on the second device identifier;

    determine a first loyalty metric for a first hotel type based on the determined first number of visits, the determined second number of visits, and the continued tracking of the first user; and

    transmit an alert to a hotel management system based on the determined first loyalty metric.

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