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On-call sharing of social media context and content

  • US 10,135,983 B2
  • Filed: 11/24/2015
  • Issued: 11/20/2018
  • Est. Priority Date: 11/24/2015
  • Status: Active Grant
First Claim
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1. A system, comprising:

  • a first communication interface to a first network; and

    ;

    a processor communicatively attached to the first communication interface and the processor, upon accessing a communication from a customer via the first communication interface;

    selects an indicia;

    prompts the customer to provide the indicia on a second network comprising a social media website,monitors the social media website for the indicia;

    upon identification of the indicia posted by a poster on the social media website, accesses a social media element of the poster;

    associates the poster with the customer;

    analyzes the social media element;

    determines an interaction with the customer in accordance with the social media element of the poster; and

    provides the communication to the customer, via the first communication interface, wherein the communication is modified to comprise the interaction.

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