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Cloud-based communication account security

  • US 10,142,354 B2
  • Filed: 06/12/2017
  • Issued: 11/27/2018
  • Est. Priority Date: 07/22/2014
  • Status: Active Grant
First Claim
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1. A method comprising:

  • receiving, by a computer system comprising a processor, over a network, a request to resolve a problem relating to a user device, wherein the request is received from one of a preinstalled application associated with the user device or from a user of the user device, and wherein the request comprises initial symptoms provided by the one of the preinstalled application associated with the user device or the user of the user device;

    selecting, by the processor, based at least in part on the initial symptoms of the request provided by the one of the preinstalled application associated with the user device or the user of the user device, a diagnostic algorithm of a plurality of diagnostic algorithms to analyze data associated with the user device to identify symptoms of the problem and diagnose a cause of the symptoms identified, wherein the diagnostic algorithm, when executed by the processor, causes the processor to perform operations comprisingidentifying applications that are generating traffic on the user device,mapping network connections for the applications that are generating traffic on the user device, andcomparing the network connections for the applications that are mapped with preapproved network connections for the user device to diagnose at least one unapproved mapped network connection as the cause of the symptoms identified; and

    searching, by the processor, to identify a solution to resolve the cause of the symptoms identified, wherein the solution to resolve the cause of the symptoms identified is based at least in part on diagnosis of the at least one unapproved mapped network connection as the cause of the symptoms identified.

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