Emergency 9-1-1 portal and application
First Claim
1. A system, comprising:
- a computer aided prioritization (CAP) system in communication with a computer aided dispatch (CAD) system, a customer premises equipment (CPE), and a computer aided event module (CAEM) including an abandoned call processing method (ACPM), and configured to provide operations comprising;
receive a possible abandoned call for an emergency event;
determine that at least one of the possible abandoned call includes an audible voice and the possible abandoned call is associated with a user input;
determine, by the CAP system, at least one of an event priority and an event type associated with the possible abandoned call;
determine, by the CAEM, that the possible abandoned call is associated with at least one of an activated phone number and a de-activated phone number according to an automatic number identification (ANI) database;
in response to the possible abandoned call being associated with the activated phone number, at least one of;
initiate a re-bid to the activated phone number,send a message to the activated phone number, andestablish a caller location of the possible abandoned call;
in response to the possible abandoned call being associated with the de-activated phone number, establish the caller location of the possible abandoned call; and
selectively route, by the CAP system or the CAEM based on at least one of the audible voice determination and the user input determination, the possible abandoned call to at least one of the computer aided dispatch (CAD) system, the customer premises equipment (CPE), and the computer aided event module (CAEM).
1 Assignment
0 Petitions
Accused Products
Abstract
A computer aided prioritization (CAP) system may receive, from the emergency event reporter device, an emergency event including a priority selected from a set of event priorities and a type of event selected from a set of event types associated with the selected event priority; determine, based on the emergency event and without querying the emergency event reporter device for additional information, whether the emergency event indicates a higher priority emergency event to be handled by a computer aided dispatch (CAD) system or a lower priority emergency event to be handled automatically by a computer aided event module (CAEM); and selectively route the emergency event report to at least one of the CAD system and the CAEM according to the determination.
61 Citations
20 Claims
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1. A system, comprising:
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a computer aided prioritization (CAP) system in communication with a computer aided dispatch (CAD) system, a customer premises equipment (CPE), and a computer aided event module (CAEM) including an abandoned call processing method (ACPM), and configured to provide operations comprising; receive a possible abandoned call for an emergency event; determine that at least one of the possible abandoned call includes an audible voice and the possible abandoned call is associated with a user input; determine, by the CAP system, at least one of an event priority and an event type associated with the possible abandoned call; determine, by the CAEM, that the possible abandoned call is associated with at least one of an activated phone number and a de-activated phone number according to an automatic number identification (ANI) database; in response to the possible abandoned call being associated with the activated phone number, at least one of; initiate a re-bid to the activated phone number, send a message to the activated phone number, and establish a caller location of the possible abandoned call; in response to the possible abandoned call being associated with the de-activated phone number, establish the caller location of the possible abandoned call; and selectively route, by the CAP system or the CAEM based on at least one of the audible voice determination and the user input determination, the possible abandoned call to at least one of the computer aided dispatch (CAD) system, the customer premises equipment (CPE), and the computer aided event module (CAEM). - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A method comprising:
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receiving, by a computer aided prioritization (CAP) system in communication with a computer aided dispatch (CAD) system, a customer premises equipment (CPE), and a computer aided event module (CAEM) including an abandoned call processing method (ACPM), a possible abandoned call for an emergency event; determining that at least one of the possible abandoned call includes an audible voice and the possible abandoned call is associated with a user input; determining, by the CAP system, at least one of an event priority and an event type associated with the possible abandoned call; determining, by the CAEM, that the possible abandoned call is associated with at least one of an activated phone number and a de-activated phone number according to an automatic number identification (ANI) database; in response to the possible abandoned call being associated with the activated phone number, at least one of; initiating a re-bid to the activated phone number, sending a message to the activated phone number, and establishing a caller location of the possible abandoned call; in response to the possible abandoned call being associated with the de-activated phone number, establishing the caller location of the possible abandoned call; and selectively routing, by the CAP system or the CAEM based on at least one of the audible voice determination and the user input determination, the possible abandoned call to at least one of the computer aided dispatch (CAD) system, the customer premises equipment (CPE), and the computer aided event module (CAEM). - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. A non-transitory computer readable medium storing instructions that when executed by a hardware processor provide operations comprising:
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receive, by a computer aided prioritization (CAP) system in communication with a computer aided dispatch (CAD) system, a customer premises equipment (CPE), and a computer aided event module (CAEM) including an abandoned call processing method (ACPM), a possible abandoned call for an emergency event; monitor, by the CAP system, the possible abandoned call for a first automated monitoring period; determine, by the CAP system, that at least one of the possible abandoned call includes an audible voice and the possible abandoned call is associated with a user input; determine, by the CAP system, at least one of an event priority and an event type associated with the possible abandoned call; determine, by the CAEM, that the possible abandoned call is associated with at least one of an activated phone number and a de-activated phone number according to an automatic number identification (ANI) database; in response to the possible abandoned call being associated with the activated phone number, at least one of; initiate a re-bid to the activated phone number, send a message to the activated phone number, and establish a caller location of the possible abandoned call; in response to the possible abandoned call being associated with the de-activated phone number, establish the caller location of the possible abandoned call; and selectively route, by the CAP system or the CAEM based on at least one of the audible voice determination and the user input determination, the possible abandoned call to at least one of the computer aided dispatch (CAD) system, the customer premises equipment (CPE), and the computer aided event module (CAEM). - View Dependent Claims (16, 17, 18, 19, 20)
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Specification