Personalized reminders

• US 10,142,487 B2
• Filed: 01/03/2017
• Issued: 11/27/2018
• Est. Priority Date: 02/19/2015
• Status: Active Grant

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Inventors: Dotan-Cohen, Dikla, Avihoo, Assaf, Priness, Ido, Somech, Haim
• Primary Examiner(s): Karikari, Kwasi
• Application Number:
  US15/397,493
• Publication Number:
  US 20170118348A1
• Time in Patent Office: 693 Days
• CPC Class Codes: G06Q 10/109 Time management, e.g. calendars, reminders, meetings or time accounting
• CPC Class Codes: H04M 1/72454 according to context-related or environment-related conditions
• CPC Class Codes: H04M 1/72457 according to geographic location
• CPC Class Codes: H04M 2203/2038 Call context notifications
• CPC Class Codes: H04M 2203/551 Call history
• CPC Class Codes: H04M 2250/12 including a sensor for measuring a physical value, e.g. temperature or motion
• CPC Class Codes: H04M 3/42365 Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
• CPC Class Codes: H04M 7/0033 Notification or handling of incoming calls by a computer
• CPC Class Codes: H04W 68/005 Transmission of information for alerting of incoming communication

Abstract

Personalized reminder notifications are provided regarding communication-related events. The reminders correspond to missed communications or events unaddressed by a user, and may be determined based on sensor data provided by a user device. Further, an urgency level for the unaddressed event and a user availability model for responding to the event may be determined. The model may include a set of scores corresponding to the user'"'"'s capability for carrying out tasks associated with responding to the unaddressed event, such as composing email or initiating a call. Additionally, reminder notification content may be generated based on information about availability and the unaddressed event, and used to provide notification(s). The notification content may include a recommendation to present a notification to the user at a future time determined likely to be convenient for the user to respond to the event or where the user likely will have capacity to respond appropriately.

Claims

1. A method being performed by one or more computing devices including at least one processor, the method for determining an instance of an event unaddressed by a user, the method comprising:

receiving sensor data from one or more sensors, at least some of the sensors on a user device associated with the user;

determining an occurrence of a first communication event from the first set of sensor data;

monitoring the sensor data for indications of user activity following the first communication event to determine a first set of response information;

determining a set of one or more previously occurring communication events that are similar to the first communication event;

based on the set of one or more previously occurring communication events, determining a set of information indicative of user activity associated with and occurring following the one or more previously occurring communication events, the determined set of information indicative of user activity forming a second set of response information;

based on a comparison of the first set of response information and the second set of response information, determining that the first communication event is unaddressed; and

providing an indication of the first communication event as an unaddressed event.

2. The method of claim 1, wherein the set of one or more previously occurring communication events comprises at least one event associated another user.

3. The method of claim 1, further comprising

determining, using the sensor data, a set of contextual information associated with the unaddressed event;

and

generating a set of notification content based on the set of contextual information and the unaddressed event, the set of notification content for determining a notification regarding the unaddressed event.

4. The method of claim 3, further comprising determining the notification according to the generated set of notification content, and presenting the notification on a user device associated with the user, the notification presented according to the set of notification content.

19. The method of claim 3, further comprising:

determining an urgency level associated with the unaddressed event based on the set of contextual information; and

generating the set of notification content further based on the urgency level associated with the unaddressed event.

20. The method of claim 4, wherein generating the set of notification content includes determining supplemental content for assisting the user in addressing the unaddressed event, and wherein presenting the notification includes presenting a portion of the supplemental content.

5. A method comprising:

monitoring sensor data associated with a mobile computing device to determine an indication of an unaddressed event;

in response to determining an indication of an unaddressed event, determining a set of contextual information associated with the unaddressed event;

determining an urgency level associated with the unaddressed event based on the set of contextual information;

generating a set of notification content based on the set of contextual information, the unaddressed event, and the urgency level associated with the unaddressed event; and

presenting a notification on the mobile computing device, the notification presented according to the set of notification content.

6. The method of claim 5, wherein the indication of an unaddressed event comprises sensor data indicating a triggering circumstance, and wherein the triggering circumstance corresponds to an unaddressed communication-related event directed to a user associated with the mobile computing device.

7. The method of claim 5, wherein generating the set of notification content includes determining supplemental content for assisting a user in addressing the unaddressed event, and presenting the notification includes presenting a portion of the supplemental content.

8. The method of claim 5, wherein the sensor data comprises location data of a mobile device associated with the user.

9. The method of claim 5, wherein the notification is presented at a future time from when the notification content was generated.

10. The method of claim 5, wherein the unaddressed event is identified based on sensor data that includes recent user activity and user response patterns to similar events.

11. The method of claim 10, wherein the sensor data includes data from multiple users, and the response patterns to similar events is based on responses of the multiple users to similar events.

12. The method of claim 5, wherein the contextual information includes data regarding previous user responses to similar events, and the urgency level is determined based in part on previous user responses to similar events.

13. The method of claim 5, wherein the contextual information comprises semantic data corresponding to the identified unaddressed event.

14. A mobile computing device comprising a computer memory and a computer processor that is configured to allow a personal digital assistant to perform tasks, the mobile computing device comprising:

one or more sensors configured to provide sensor data;

the personal digital assistant that is a computer program stored on the computer memory having code configured to;

monitor the sensor data to determine an indication of an unaddressed event;

upon determining an indication of an unaddressed event, determine a set of contextual information associated with the unaddressed event;

generate a set of notification content based on the set of contextual information and the unaddressed event;

determine supplemental content for assisting a user in addressing the unaddressed event; and

present the notification and a portion of the supplemental content on the mobile computing device, the notification presented according to the set of notification content.

15. The mobile computing device of claim 14, wherein the indication of an unaddressed event comprises sensor data indicating a triggering circumstance, and wherein the triggering circumstance corresponds to an unaddressed communication-related event directed to a user associated with the mobile computing device.

16. The mobile computing device of claim 14, wherein the code is further configured to determine an urgency level associated with the unaddressed event based on the set of contextual information, and wherein the code to generate the set of notification content is further configured to generate the notification content based on the urgency level associated with the unaddressed event.

17. The mobile computing device of claim 14, wherein the sensor data comprises location data of a mobile device associated with the user.

18. The mobile computing device of claim 14, wherein the unaddressed event is identified based on sensor data that includes recent user activity and user response patterns to similar events.