Method and apparatus for generating recommended changes to communication behaviors

• US 10,142,924 B2
• Filed: 09/19/2016
• Issued: 11/27/2018
• Est. Priority Date: 06/27/2012
• Status: Active Grant

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Davis, Braxton K.
• Primary Examiner(s): Alam, Uzma
• Application Number:
  US15/269,047
• Publication Number:
  US 20170006537A1
• Time in Patent Office: 799 Days
• CPC Class Codes: H04L 51/52 for supporting social networking services
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34
• CPC Class Codes: H04W 48/18 Selecting a network or a communication service

Abstract

In one embodiment, a method for generating a recommended change to a communication behavior of a first user of a network includes identifying a communication pattern in accordance with data extracted from communications collected in the network, wherein the data is associated with at least one of the first user and an endpoint other than the first user, and generating the recommended change based on the communication pattern, where the recommended change is to the communication behavior of the first user.

Claims

1. A method for generating a recommended change to a communication behavior of a first user of a network, the method comprising:

identifying, by an application server, a communication pattern in accordance with data extracted from communications collected in the network, wherein the data is associated with at least one of the first user and an endpoint other than the first user, wherein the communication pattern identifies a group of users with whom the first user communicates more frequently than the first user communicates with other users, and wherein the group of users includes at least a second user;

generating, by the application server, the recommended change to the communication behavior of the first user based on the communication pattern; and

presenting, by the application server, the recommended change to the first user.

2. The method of claim 1, wherein the communication pattern is based at least in part on frequency analytics associated with the communications.

3. The method of claim 1, wherein the communication pattern is based at least in part on durations associated with the communications.

4. The method of claim 1, wherein the communication pattern is based at least in part on a responsiveness of the second user to communications received via a specific communication device.

5. The method of claim 1, wherein the communication pattern is based at least in part on a responsiveness of the second user to communications received via a specific social media application.

6. The method of claim 1, wherein the communication pattern is based at least in part on a responsiveness of the second user to communications received in a specific message format.

7. The method of claim 1, wherein the recommended change suggests that the first user contact the second user via a particular type of communication.

8. The method of claim 1, wherein the recommended change suggests that the first user change a format of a message to be sent to the second user.

9. The method of claim 1, wherein the presenting further comprises:

presenting data supporting the recommended change to the first user, wherein the data supporting the recommended change comprises an aggregated subset of the data extracted from the communications.

10. The method of claim 1, wherein the presenting further comprises:

presenting data pertinent to implementing the recommended change to the first user.

11. The method of claim 1, further comprising:

implementing the recommended change on behalf of the first user.

12. The method of claim 1, wherein the communication pattern identifies another group of users with whom the first user communicates for longer durations than the first user communicates with other users.

13. The method of claim 1, wherein the recommended change suggests that the first user switch from a first service provider to a second service provider.

14. The method of claim 1, wherein the recommended change suggests that the first user subscribe to a service, and wherein the second user subscribes to the service.

15. The method of claim 1, wherein the recommended change suggests that the first user join a virtual group.

16. A non-transitory computer readable medium containing an executable program, which when executed by a processor of an application server, causes the processor to perform operations for generating a recommended change to a communication behavior of a first user of a network, the operations comprising:

identifying a communication pattern in accordance with data extracted from communications collected in the network, wherein the data is associated with at least one of the first user and an endpoint other than the first user, wherein the communication pattern identifies a group of users with whom the first user communicates more frequently than the first user communicates with other users, and wherein the group of users includes at least a second user;

generating the recommended change to the communication behavior of the first user based on the communication pattern; and

presenting the recommended change to the first user.

17. A system for generating a recommended change to a communication behavior of a first user of a network, the system comprising:

a processor of an application server; and

a non-transitory computer readable medium containing an executable program, which when executed by the processor, causes the processor to perform operations, the operations comprising;

identifying a communication pattern in accordance with data extracted from communications collected in the network, wherein the data is associated with at least one of the first user and an endpoint other than the first user, wherein the communication pattern identifies a group of users with whom the first user communicates more frequently than the first user communicates with other users, and wherein the group of users includes at least a second user;

generating the recommended change to the communication behavior of the first user based on the communication pattern; and

presenting the recommended change to the first user.

18. The system of claim 17, wherein the communication pattern is based at least in part on a responsiveness of the second user to communications received via a specific communication device.

19. The system of claim 17, wherein the communication pattern is based at least in part on frequency analytics associated with the communications.

20. The system of claim 17, wherein the communication pattern is based at least in part on durations associated with the communications.