Delegating handling of computing events of a mobile device application

• US 10,146,597 B2
• Filed: 10/06/2014
• Issued: 12/04/2018
• Est. Priority Date: 11/14/2013
• Status: Active Grant

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Salesforce.com, Inc.
• Inventors: Pack, III, Richard Perry, Venkiteswaran, Kevin, Liu, Qingqing, Desai, Sachin, Calvin, Phillip Norman
• Primary Examiner(s): Sough, S.
• Assistant Examiner(s): Jordan, Kimberly L
• Application Number:
  US14/507,373
• Publication Number:
  US 20150135198A1
• Time in Patent Office: 1,520 Days
• CPC Class Codes: G06F 9/542 Event management; Broadcasting; Multicasting; Notifications

Abstract

Disclosed are examples of systems, apparatus, methods and computer program products for delegating handling of computing events of a mobile device application. For example, an identification of a computing event can be received. The computing event can have associated metadata. The computing event can be associated with a first component of a plurality of components of a first application executable on a mobile device. The plurality of components can comprise at least a native component and a web browser component. One or more rules can be applied to the metadata. Based on the application of the one or more rules to the metadata, a second component can be identified for handling the event. Handling of the event can be delegated to the second component.

Claims

1. A mobile device configured to delegate handling of computing events of a mobile device application, the mobile device comprising:

a storage medium, and

one or more processors configured to cause;

processing an identification of a computing event associated with a first component of a plurality of components of a first application executable on the mobile device, the event having associated metadata, the plurality of components comprising at least a native component and a web browser component, the first application being provided by a database system of a cloud-based computing services environment, the cloud-based computing services environment having a plurality of member organizations;

applying one or more rules to the metadata, the one or more rules defined at least in part by a permission set controllable, via the cloud-based computing services environment, by a first one of the member organizations, a user of the mobile device being a member of the first member organization, the application of the one or more rules to the metadata comprising determining that the user has been assigned a first permission in the permission set, the first permission prohibiting handling of the computing event by the first component, the one or more rules being stored on the storage medium, the one or more rules being configured to be caused, by the database system, to be automatically updated in response to a change in the permission set in the cloud-based computing services environment;

identifying, based on the application of the one or more rules to the metadata, a second component of the plurality of components for handling the event, the second component being different from the first component;

delegating, responsive to identifying the second component for handling the event, handling of the event to the second component;

updating historical event data stored on the storage medium to indicate that handling of the event has been delegated to the second component, the historical event data comprising identifications of events and identifications of at least one of the plurality of components of the first application for handling the events; and

providing, responsive to user input and based at least in part on the historical event data, a presentation of content associated with a previous event on a display.

2. The mobile device of claim 1, wherein the one or more rules indicate at least one of a plurality of parameters, the parameters comprising:

a permission set associated with a user profile, a preference of a user, a preference of the first member organization, a permission of the first member organization, and a context.

3. The mobile device of claim 2, wherein the one or more rules are customizable by the user of the mobile device and/or an authorized member of the first member organization.

4. The mobile device of claim 1, wherein:

the first component is the native component, and the second component is the web browser component, and

the one or more processors are further configured to cause;

providing a presentation on the display of a list of one or more database records, the records related to the business of the first member organization, the presentation of the list being associated with the first component;

processing input from a user selecting a first one of the records; and

generating, responsive to the user input, the computing event, wherein the presentation of the output on the display comprises a record page indicating one or more data items stored in association with the first record.

5. The mobile device of claim 1, wherein:

the first component is the web browser component, and the second component is the native component, and

the one or more processors are further configured to cause;

providing a presentation on the display of a selection in association with a database record related to the business of the first member organization;

processing input from a user indicating the selection; and

generating, responsive to the user input, the computing event, wherein the presentation of the output on the display comprises at least one of;

an enterprise social network feed associated with the database record, a feed item of an enterprise social network feed associated with the database record, or a user profile associated with the database record.

6. The mobile device of claim 1, the one or more processors being further configured to cause:

providing a presentation on the display an enterprise social network feed associated with the business of the first member organization or a feed item of an enterprise social network feed associated with the business of the first member organization;

processing input from a user indicating a selection in association with the presentation of the enterprise social network feed or of the feed item; and

generating, responsive to the user input, the computing event, wherein the presentation of the output on the display comprises at least one of;

a user profile page indicating user data of a user affiliated with the first member organization, a record page indicating one or more business data items stored in association with a database record maintained on behalf of the first member organization, or a group page indicating group data of a group of users affiliated with the first member organization.

7. The mobile device of claim 1, wherein the computing event is associated with at least one of a plurality of types Customer Relationship Management (CRM) records stored in a database, the types of CRM records comprising:

accounts, tasks, leads, contacts, contracts and opportunities.

8. The mobile device of claim 1, wherein the computing event is generated in association with one or both of:

a notification or an invocation related to a second mobile device application.

9. The mobile device of claim 8, the one or more processors further configured to cause:

determining that the second mobile application is authorized; and

navigating, responsive to determining that the second mobile application is authorized, from the first mobile application to the second mobile application.

10. The mobile device of claim 1, wherein data characterizing the event is received while the mobile device is offline and the data characterizing the event is cached on the storage medium such that the event is received when the first mobile device application is loaded.

11. The mobile device of claim 1, the one or more processors being further configured to cause:

automatically updating the one or more rules by downloading the one or more rules from a server system associated with the database system.

12. The mobile device of claim 1, wherein the cloud-based computing services environment is a multi-tenant database environment and each of the member organizations is a tenant organization of the multi-tenant database environment.

13. A method for delegating handling of computing events of mobile device applications, the method comprising:

receiving an identification of a computing event associated with a first component of a plurality of components of a first application executable on a mobile device, the event having associated metadata, the plurality of components comprising at least a native component and a web browser component, the first application being provided by a database system of a cloud-based computing services environment, the cloud-based computing services environment having a plurality of member organizations;

applying, by a processor of a mobile device, one or more rules to the metadata, the one or more rules defined at least in part by a permission set controllable by a first one of the member organizations, a user of the mobile device being a member of the first member organization, the application of the one or more rules to the metadata comprising determining that the user has been assigned a first permission in the permission set, the first permission prohibiting handling of the computing event by the first component, the one or more rules being stored on a storage medium of the mobile device, the one or more rules being configured to be caused, by the database system, to be automatically updated in response to a change in the permission set in the cloud-based computing services environment;

identifying, based on the application of the one or more rules to the metadata, a second component of the plurality of components for handling the event, the second component being different from the first component;

delegating, responsive to identifying the second component for handling the event, handling of the event to the second component;

updating historical event data stored on the storage medium to indicate that handling of the event has been delegated to the second component, the historical event data comprising identifications of events and identifications of at least one of the plurality of components of the first application for handling the events; and

providing, responsive to user input and based at least in part on the historical event data, a presentation of content associated with a previous event on a display.

14. The method of claim 13, wherein the one or more rules indicate at least one of a plurality of parameters, the parameters comprising:

a permission set associated with a user profile, a preference of a user, a preference of the first member organization, a permission of the first member organization, and a context.

15. The method of claim 13, wherein:

the first component is the native component, and the second component is the web browser component, and

the method further comprising;

providing a presentation on the display of a list of one or more database records, the records related to the business of the first member organization, the presentation of the list being associated with the first component;

receiving input from a user selecting a first one of the records; and

generating, responsive to the user input, the computing event, wherein the presentation of the output on the display comprises a record page indicating one or more data items stored in association with the first record.

16. The method of claim 13, wherein:

the first component is the web browser component, and the second component is the native component, and

the method further comprising;

providing a presentation on the display of a selection in association with a database record related to the business of the first member organization;

receiving input from a user indicating the selection; and

generating, responsive to the user input, the computing event, wherein the presentation of the output on the display comprises at least one of;

an enterprise social network feed associated with the database record, a feed item of an enterprise social network feed associated with the database record, or a user profile associated with the database record.

17. A non-transitory computer-readable medium storing computer-readable program code to be executed by one or more processors when retrieved from the non-transitory computer-readable medium, the program code including instructions configured to cause:

applying, by a processor, one or more rules to metadata associated with a computing event generated in association with a first component of a plurality of components of a first application executable on a mobile device, the plurality of components comprising at least a native component and a web browser component, the first application being provided by a database system of a cloud-based computing services environment, the cloud-based computing services environment having a plurality of member organizations, the one or more rules defined at least in part by a permission set controllable by a first one of the member organizations, a user of the mobile device being a member of the first member organization, the application of the one or more rules to the metadata comprising determining that the user has been assigned a first permission in the permission set, the first permission prohibiting handling of the computing event by the first component, the one or more rules being stored on a storage medium of the mobile device, the one or more rules being configured to be caused, by the database system, to be automatically updated in response to a change in the permission set in the cloud-based computing services environment;

identifying, based on the application of the one or more rules to the metadata, a second component of the plurality of components for handling the event, the second component being different from the first component;

delegating, responsive to identifying the second component for handling the event, handling of the event to the second component;

updating historical event data stored on the storage medium to indicate that handling of the event has been delegated to the second component, the historical event data comprising identifications of events and identifications of at least one of the plurality of components of the first application for handling the events; and

providing, responsive to user input and based at least in part on the historical event data, a presentation of content associated with a previous event on a display.

18. The computer program product of claim 17, wherein:

the first component is the native component, and the second component is the web browser component, and

the program code includes instructions further configured to cause;

providing a presentation on the display of a list of one or more database records, the records related to the business of the first member organization, the presentation of the list being associated with the first component;

generating, responsive to user input selecting a first one of the records, the computing event, wherein the presentation of the output on the display comprises a record page indicating one or more data items stored in association with the first record.

19. Apparatus comprising:

one or more computing devices comprising one or more processors operable to;

process an identification of a computing event associated with a first component of a plurality of components of a first application executable on a mobile device, the event having associated metadata, the plurality of components comprising at least a native component and a web browser component, the first application being provided by a database system of a cloud-based computing services environment, the cloud-based computing services environment having a plurality of member organizations;

apply one or more rules to the metadata, the one or more rules defined at least in part by a permission set controllable by a first one of the member organizations, a user of the mobile device being a member of the first member organization, the application of the one or more rules to the metadata comprising determining that the user has been assigned a first permission in the permission set, the first permission prohibiting handling of the computing event by the first component, the one or more rules being stored on a storage medium of the mobile device, the one or more rules being configured to be caused, by the database system, to be automatically updated in response to a change in the permission set in the cloud-based computing services environment;

identify, based on the application of the one or more rules to the metadata, a second component of the plurality of components for handling the event, the second component being different from the first component;

delegate, responsive to identifying the second component for handling the event, handling of the event to the second component;

update historical event data stored on the storage medium to indicate that handling of the event has been delegated to the second component, the historical event data comprising identifications of events and identifications of at least one of the plurality of components of the first application for handling the events; and

provide, responsive to user input and based at least in part on the historical event data, a presentation of content associated with a previous event on a display.

20. The apparatus of claim 19, wherein the one or more rules indicate at least one of a plurality of parameters, the parameters comprising:

a permission set associated with a user profile, a preference of a user, a preference of the first member organization, a permission of the first member organization, a context, and an entity.