Interactive campaign-based customer feedback collection platform

• US 10,147,106 B2
• Filed: 02/05/2018
• Issued: 12/04/2018
• Est. Priority Date: 05/04/2015
• Status: Active Grant

• Current Assignee: OnePIN Incorporated
• Original Assignee: OnePIN Incorporated
• Inventors: Celik, Feyzi, Nowak, Marcin
• Primary Examiner(s): CAI, WAYNE HUU
• Application Number:
  US15/888,379
• Publication Number:
  US 20180159987A1
• Time in Patent Office: 302 Days
• CPC Class Codes: G06F 16/955 using information identifiers, e.g. uniform resource locators [URL]
• CPC Class Codes: G06F 16/972 Access to data in other repository systems, e.g. legacy data or dynamic Web page generation
• CPC Class Codes: G06F 9/542 Event management; Broadcasting; Multicasting; Notifications
• CPC Class Codes: G06Q 30/01 Customer relationship services
• CPC Class Codes: G06Q 30/016 After-sales
• CPC Class Codes: G06Q 30/0201 Market modelling; Market analysis; Collecting market data
• CPC Class Codes: G06Q 30/0203 Market surveys; Market polls
• CPC Class Codes: G06Q 30/0207 Discounts or incentives, e.g. coupons or rebates
• CPC Class Codes: G06Q 30/0245 Surveys
• CPC Class Codes: G06Q 30/0251 Targeted advertisements
• CPC Class Codes: G06Q 30/0267 Wireless devices
• CPC Class Codes: G06Q 50/01 Social networking
• CPC Class Codes: H04M 1/2757 by data transmission, e.g. downloading
• CPC Class Codes: H04M 1/72406 by software upgrading or downloading
• CPC Class Codes: H04M 1/72445 for supporting Internet browser applications
• CPC Class Codes: H04M 1/72448 with means for adapting the functionality of the device according to specific conditions
• CPC Class Codes: H04M 15/58 based on statistics of usage or network monitoring
• CPC Class Codes: H04M 15/62 based on trigger specification
• CPC Class Codes: H04M 15/705 Account settings, e.g. limits or numbers or payment
• CPC Class Codes: H04M 15/735 Re-crediting user
• CPC Class Codes: H04M 15/7556 : by SIM, e.g. smart card account in SCP, SDP or SN
• CPC Class Codes: H04M 15/80 : Rating or billing plans; Tariff determination aspects
• CPC Class Codes: H04M 15/84 : Types of notifications
• CPC Class Codes: H04M 15/844 : Message, e.g. SMS
• CPC Class Codes: H04M 15/848 : Tone, e.g. beeper
• CPC Class Codes: H04M 15/852 : Low balance or limit reached
• CPC Class Codes: H04M 15/856 : Unsuccessful event
• CPC Class Codes: H04M 2203/651 : Text message transmission triggered by call automatic reactions in messaging within packet-switching networks H04L51/02
• CPC Class Codes: H04M 2203/655 : Combination of telephone service and social networking messaging within social networks H04L51/52
• CPC Class Codes: H04M 2215/8158 : Low balance or limit reached
• CPC Class Codes: H04M 3/42059 : Making use of the calling party identifier
• CPC Class Codes: H04M 3/42102 : Making use of the called party identifier
• CPC Class Codes: H04M 3/42153 : by subscriber
• CPC Class Codes: H04M 3/42195 : Arrangements for calling back a calling subscriber when the wanted subscriber ceases to be busy H04M3/48
• CPC Class Codes: H04M 3/42357 : where the information is provided to a monitoring entity such as a potential calling party or a call processing server
• CPC Class Codes: H04M 3/42365 : Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
• CPC Class Codes: H04M 3/4931 : Directory assistance systems
• CPC Class Codes: H04M 7/0042 : where the data service is a text-based messaging service H04M7/0054 takes precedence
• CPC Class Codes: H04W 4/00 : Services specially adapted for wireless communication networks; Facilities therefor
• CPC Class Codes: H04W 4/14 : Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]
• CPC Class Codes: H04W 4/16 : Communication-related supplementary services, e.g. call-transfer or call-hold
• CPC Class Codes: H04W 4/21 : for social networking applications
• CPC Class Codes: H04W 4/60 : Subscription-based services using application servers or record carriers, e.g. SIM application toolkits
• CPC Class Codes: H04W 8/18 : Processing of user or subscriber data, e.g. subscribed services, user preferences or user profiles; Transfer of user or subscriber data
• CPC Class Codes: H04W 8/26 : Network addressing or numbering for mobility support

Abstract

This disclosure provides systems, methods, services, and platforms for prompting a user to respond to an offer on a mobile device. The disclosure enables Mobile Network Operators to create campaigns to target customers who are nearing the limit of their data plans, voice plans, SMS plans, and MMS plans. In some embodiments, the cloud server interacts with a client application to prompt the use of a mobile device to respond to an offer send in a campaign. The disclosure also provides embodiments to check to see if the user has opted out of receiving offers, or if a device can not execute a command, or if a threshold number of offers has already been sent. This disclosure also provides embodiments for authenticating third party account log-in.

Claims

1. A computer-implemented method for automatically prompting a targeted user to respond to a targeted campaign offer from a Mobile Network Operator on a targeted mobile device, the method comprising:

receiving, at a server, a communication comprising a plurality of Mobile Station International Subscriber Directory Numbers (MSISDNs) associated with a first plurality of mobile devices;

receiving, at the server, criteria for a campaign event from the Mobile Network Operator;

determining whether any mobile devices of the first plurality of mobile devices match the criteria provided by the Mobile Network Operator, whereby a second plurality of mobile devices comprises any mobile devices of the first plurality of mobile devices that match the criteria provided by the Mobile Network operator;

comparing the MSISDNs of the second plurality of mobile devices to a blacklist stored in a database operably connected to the server, wherein the blacklist comprises one or more MSISDNs that a Mobile Network Operator desires to prevent from receiving offer messages;

creating a campaign targeted to the second plurality of mobile devices, comprising;

preparing a first offer message comprising one or more first actionable response options; and

sending the first offer message to the second plurality of mobile devices, whose MSISDNs are not on the blacklist, according to a campaign duration.

2. A computer-implemented method for automatically prompting a targeted user to respond to a targeted campaign offer from a Mobile Network Operator on a targeted mobile device, the method comprising:

receiving, at a server, a communication comprising a plurality of Mobile Station International Subscriber Directory Numbers (MSISDNs) associated with a first plurality of mobile devices;

receiving, at the server, criteria for a campaign event from the Mobile Network Operator;

determining whether any mobile devices of the first plurality of mobile devices match the criteria provided by the Mobile Network Operator, whereby a second plurality of mobile devices comprises any mobile devices of the first plurality of mobile devices that match the criteria provided by the Mobile Network operator;

receiving, at the server, the device types of the second plurality of mobile devices;

comparing the device types of the second plurality of mobile devices to a banned list stored on a database operably connected to the server, wherein the banned list comprises one or more device types that should not receive offer messages; and

creating a campaign targeted to the second plurality of mobile devices, comprising;

preparing a first offer message comprising one or more first actionable response options; and

sending the first offer message to the second plurality of mobile devices that are not on the banned list according to a campaign duration.

3. A computer-implemented method for automatically prompting a targeted user to respond to a targeted campaign offer from a Mobile Network Operator on a targeted mobile device, the method comprising:

receiving, at a server, a communication comprising a plurality of Mobile Station International Subscriber Directory Numbers (MSISDNs) associated with a first plurality of mobile devices;

receiving, at the server, criteria for a campaign event from the Mobile Network Operator;

determining whether any mobile devices of the first plurality of mobile devices match the criteria provided by the Mobile Network Operator, whereby a second plurality of mobile devices comprises any mobile devices of the first plurality of mobile devices that match the criteria provided by the Mobile Network operator;

receiving, at the server, a communication comprising actionable response option selected on a first mobile device of the second plurality of mobile devices; and

logging the actionable response option selected on the first mobile device of the second plurality of mobile devices and the MSISDN of the first mobile device of the second plurality of mobile devices;

determining whether the actionable response option selected on the first mobile device of the second plurality of mobile devices was positive;

sending a sign-up message to a Mobile Network Operator comprising the MSISDN of the first mobile device of the second plurality of mobile devices, a campaign code, and, optionally, the date and time,

wherein the sign-up message is sent when the actionable response option selected on the first mobile device of the second plurality of mobile devices was positive.

4. The method of claim 3, wherein the sign-up message further comprises a short code.

5. The method of claim 3, further comprising sending a follow-up message to the first mobile device of the second plurality of mobile devices, the follow-up message comprising one or more of a confirmation message and a thank you message.

6. The method of claim 3, further comprising updating a counter database with the positive or negative response, wherein the counter database counts the positive and negative responses received from the second plurality of mobile devices.