Cross selling platform

• US 10,147,128 B2
• Filed: 02/27/2014
• Issued: 12/04/2018
• Est. Priority Date: 02/27/2014
• Status: Active Grant

• Current Assignee: eBay Inc.
• Original Assignee: eBay Inc.
• Inventors: Gabbai, Jonathan
• Primary Examiner(s): RUDY, ANDREW J
• Application Number:
  US14/192,770
• Publication Number:
  US 20150242928A1
• Time in Patent Office: 1,741 Days
• Field of Search: 705 2, 705 1426, 705 1449, 705 2662, 705 2664, 705 21, 455403, 455414, 455445
• CPC Class Codes: G06Q 30/0625 Directed, with specific intent or strategy
• CPC Class Codes: G06Q 30/0631 Item recommendations

Abstract

In various example embodiments, a system and method for a cross selling platform are presented. A request for a product listing triggered by a user may be received. The request for the product listing may include product information corresponding to an in-store product located at a store of a merchant. A related product listing may be identified based on the product information. Each product listing of the plurality of product listings may correspond to a merchant product. The product listing may be recommended to the user for sale.

Claims

1. A computerized cross-selling system, comprising:

one or more processors; and

one or more computer storage media storing computer-usable instructions that, when used by the one or more processors, cause the one or more processors to;

receive, for each merchant in a set of merchants, a merchant criteria and a plurality of product listings associated with the merchant, wherein the associated merchant criteria includes a set of rules to identify, for each product listing in the associated plurality of product listings, at least one related product listing included in the associated plurality of product listings;

receive, over a computer network from a client device, a request for product listings related to an identified product, wherein the request includes product information that corresponds to the identified product;

determine that at least one product listing included in at least one of the received plurality of product listings is related to the identified product based on the received request, at least one of the received merchant criteria, and a determination of availability in at least one of a plurality of stores associated with at least one merchant in the set of merchants; and

communicating each determined related product listing over the computer network to the client device as a recommendation for sale.

2. The computerized cross-selling system of claim 1, wherein the request is received based on a fulfillment request communicated to each server associated with each merchant in the set of merchants, wherein the fulfillment request corresponds to the identified product.

3. The computerized cross-selling system of claim 2,

wherein the set of merchants includes a plurality of merchants,

wherein the instructions further cause the one or more processors to:

determine, based on a responsive bid for the communicated fulfillment request received from each server associated with each merchant in the plurality of merchants, that a first merchant in the plurality of merchants is a winning merchant, and

wherein the at least one of the received merchant criteria is a first merchant criteria associated with the first merchant, and the at least one of the received plurality of product listings is a first received plurality of product listings associated with the first merchant.

4. The system of claim 1, wherein the client device is configured to generate the request for the product listings based on a determination that the client device is located within a geographic boundary associated with at least one of the plurality of stores.

8. The computerized cross-selling system of claim 1, wherein the determined at least one related product listing is communicated to the client device based on a determination that the client device is physically located at a store of a merchant in the set of merchants.

10. The computerized cross-selling system of claim 8, wherein the determination is made based on a received global positioning system (GPS) location associated with the client device.

5. A method, comprising:

receiving, by a cross-selling system and for each merchant in a set of merchants, merchant criteria from a merchant system associated with the merchant, the merchant criteria identifying product listings to be excluded from related products listings for the merchant;

receiving, by the cross-selling system from a client device, a request for a product listing, the request including product information corresponding to an in-store product located at a first store of a first merchant in the set of merchants;

identifying, by the cross-selling system, a related product listing from a stored plurality of product listings based at least in part on the included product information, each product listing of the stored plurality of product listings corresponding to a merchant product associated with at least the first merchant and determined to be available for sale in at least the first store of the first merchant; and

transmitting, by the cross-selling system to the client device, a notification that includes the identified related product listing as a recommendation for sale.

6. The method of claim 5,

wherein the stored plurality of product listings was retrieved from the merchant system associated with the first merchant in response to the received request for the product listing,

the method further comprising:

communicating, to the merchant system associated with the first merchant, a fulfillment request that corresponds to the in-store product, the fulfillment request being communicated based on a received transmission from the client device, and

wherein the related product listing is identified based on a response received, from the merchant system associated with the first merchant, in response to the communicated fulfillment request.

7. The method of claim 5,

wherein the stored plurality of product listings was retrieved from each merchant system associated with each merchant in the set of merchants based on the received request for the product listing,

the method further comprising:

communicating, to each merchant system associated with each merchant in the set of merchants, a fulfillment request that corresponds to the in-store product, the fulfillment request being communicated based on a received transmission from the client device, and

wherein the related product listing is identified based further in part on a determination that a highest bid in a plurality of bids received from each merchant system in response to the communicated fulfillment request was received from the merchant system associated with the first merchant.

9. The method of claim 5, wherein the request for the product listing is received based on a determination that the client device is located at the first store of the first merchant.

11. The method of claim 5, wherein the merchant criteria includes rules to identify the related product listing.

12. The method of claim 5, wherein the merchant criteria includes a threshold geographic distance, and wherein the related product listing is identified based further in part on the included threshold geographic distance.

13. The method of claim 5, further comprising:

receiving, from the client device by the cross selling system, a purchase request corresponding to the identified related product listing included in the transmitted notification; and

facilitating, by the cross selling system, a transaction corresponding to the received purchase request.

14. The method of claim 13, wherein facilitating the transaction comprises communicating, by the cross selling system, the received purchase request to a point of sale device located at the first store of the merchant.

15. The method of claim 13, wherein the identified related product listing is stored, by the cross-selling system, for additional analysis.

16. The method of claim 5, wherein the request for the product listing further includes contextual information associated with the first store of the merchant, the in-store product, and a user associated with the client device.

17. The method of claim 5, further comprising:

accessing, by the cross-selling system, stored user information determined associated with the client device, and wherein the related product listing is identified based further in part on the accessed user information.

18. The method of claim 17, wherein the accessed user information includes at least one of user demographic information, purchase history, and location information.

19. The method of claim 5, wherein the request for the product listing is received based on a determination that at least one of the client device is located at the first store of the first merchant, an identifier associated with the user corresponds to a purchase of the in-store product at the first store of the first merchant, the client device scanned the in-store product at the first store of the first merchant, and the client device is located within a geographic boundary of the first store of the first merchant.

21. The method of claim 19, wherein the request for the product listing is received based on a determination that the client device is located within a geographic boundary associated with at least one of the plurality of stores.

20. A non-transitory machine readable medium that stores instructions that, when executed by a machine, cause the machine to:

receive, by a cross selling system, merchant criteria from a merchant system, the merchant criteria identifying product listings to be excluded from related products listings for the merchant;

receive, by the cross selling system from a client device, a request for a product listing, the request for the product listing including product information corresponding to an in-store product located at a store of the merchant, the request being based at least on a determination that the client device scanned the in-store product at the store of the merchant;

identify a related product listing from a stored plurality of product listings based on the included product information of the received request, wherein each product listing of the stored plurality of product listings corresponds to a merchant product associated with the merchant; and

communicate, to the client device from the cross selling system, a recommendation to purchase the identified related product listing.