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Automated recognition system for natural language understanding

  • US 10,147,419 B2
  • Filed: 08/30/2016
  • Issued: 12/04/2018
  • Est. Priority Date: 01/05/2011
  • Status: Active Grant
First Claim
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1. A system for processing an interaction with a person, comprising:

  • a routing processor configured to receive data representing an input provided by the person;

    an analyst user interface device in communication with the routing processor, configured to present to at least one human analyst information related to the input in perceptible form and to accept an intent from the at least one human analyst; and

    a training subsystem configured to;

    determine a level of end-user traffic;

    based on the level of end-user traffic, determine a number of human intent analysts to assign to interpret user input;

    receive the information and the intent;

    select a target vocabulary based on a business meaning corresponding to the input as determined by at least one of the human intent analysts;

    train a first model used by a training ASR and generated based at least in part on the information and the intent and using the target vocabulary to interpret the input, the training ASR configured to generate statistics responsive to the information; and

    train a second model used by the real-time ASR responsive to the statistics.

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