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Appointment and payment handling

  • US 10,152,680 B1
  • Filed: 09/26/2014
  • Issued: 12/11/2018
  • Est. Priority Date: 09/26/2014
  • Status: Active Grant
First Claim
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1. A system comprising:

  • one or more processors; and

    one or more computer-readable media storing;

    a plurality of appointment records each associated with a respective appointment of a plurality of appointments, wherein a first appointment record is associated with a first appointment and indicates;

    (i) an identification of one or more first customers associated with the first appointment, (ii) an identification of a first merchant associated with the first appointment, (iii) a cost-splitting arrangement for dividing costs associated with the first appointment among the one or more first customers, and (iv) a time associated with the first appointment; and

    instructions executable by the one or more processors, wherein the instructions program the one or more processors to implement a service to;

    in advance of the first appointment,send a reminder of the first appointment to one or more customer devices of the one or more first customers;

    receive a response to the reminder, the response including natural language data;

    perform natural language processing on the response to determine a requested change in the first appointment included in the natural language data, the requested change including;



    a net increase in the number of customers associated with the first appointment, the net increase based at least in part on an addition of one or more second customers to the first appointment; and



    an updated cost-splitting arrangement for dividing the costs associated with the first appointment among the one or more first customers and the one or more second customers;

    request that the first merchant approve the addition of the one or more second customers to the first appointment;

    receive approval of the addition from the first merchant; and

    send an indication of the addition to a merchant device of one or more merchant devices of the first merchant, the one or more customer devices of the one or more first customers, and one or more customer devices of the one or more second customers;

    determine that the first appointment has been completed; and

    process payment from the one or more first customers and the one or more second customers to the first merchant based at least in part on the updated cost-splitting arrangement.

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