System and method for exchanging a history of user activity information

• US 10,154,103 B2
• Filed: 09/23/2015
• Issued: 12/11/2018
• Est. Priority Date: 09/23/2015
• Status: Active Grant

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Todd, Steven, Hansen, Randall Stephen
• Primary Examiner(s): Alriyashi, Abdulkader M
• Application Number:
  US14/862,804
• Publication Number:
  US 20170085658A1
• Time in Patent Office: 1,175 Days
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34

Abstract

Devices, systems, and methods for exchanging a history of user activity information are provided. A history of user activity of a target user conducted through a device is collected and stored at a server over a network. A key corresponding to the history of user activity is generated and transmitted to the device. The key is received from a different device. The first history of user activity is retrieved based on the received key and transmitted to the different device.

Claims

1. A method of sharing a history of activity information between different devices, the method comprising:

collecting, at a server over a network, a first history of user activity of a target user conducted through a first device;

determining a presence of a trigger in the first history;

when the trigger is not detected in the first history, deleting the first history collected;

when the trigger is detected in the first history, storing, in a non-transitory memory of the server, the first history of user activity;

generating, at the server, a first key corresponding to the first history of user activity;

generating a user profile corresponding to the first key;

transmitting, to the first device, the first key;

collecting, at the server over the network, a second history of user activity of the target user conducted through a second device;

generating, at the server, a second key corresponding to the second history of user activity;

determining whether a relationship exists between the first device and the second device;

when it is determined that the relationship exists, updating the user profile to be associated with both the first history and the second history;

transmitting, to the second device, the second key corresponding to the updated user profile;

transmitting, by the second device to a third party device, the second key corresponding to the updated user profile; and

retrieving and transmitting the updated user profile to the third party device when the second key is received from the third party device,

wherein the trigger is a physical action performed by the target user.

2. The method according to claim 1, further comprising:

storing device information of the first device;

storing and correlating the first history of user activity of the target user with the device information of the first device; and

storing and correlating the second history of user activity of the target user with the device information of the first device.

3. The method according to claim 1, further comprising collecting a third history of user activity of the target user, wherein the third history of user activity is collected from the first device but at a different time than the first history of user activity.

4. The method according to claim 1, further comprising:

receiving the first key from a third device of the target user; and

transmitting, to the third device, the first history of user activity.

5. The method according to claim 4, wherein the third device is a computer at a support center.

6. The method according to claim 4, further comprising:

requesting authentication information from the third device; and

authenticating the third device before transmitting the first history of user activity to the third device.

7. The method according to claim 4,

wherein the first device and the second device are accessed by the target user, but not the third device.

8. The method according to claim 1, further comprising:

updating the first key based on the second history of user activity.

9. The method according to claim 1, wherein each of the first key and the second key is a single-use key with an expiration period.

10. The method according to claim 1, wherein the first key is generated based on a user interaction with the first device.

11. The method according to claim 1, wherein the first history of user activity further includes a history of cursor movement.

12. The method according to claim 1, wherein the first history of user activity further includes duration of time spent researching a particular interest.

13. The method according to claim 1, wherein the first history of user activity further includes a visual representation of a navigation path through a website via the first device.

14. The method according to claim 1, wherein the first history of user activity further includes an image obtained with the first device.

15. The method according to claim 1, wherein the first history of user activity further includes product information scanned with the first device.

16. A tangible non-transitory computer readable storage medium that stores a computer program, the computer program, when executed by a processor, causing a computer apparatus to perform a process comprising:

collecting, over a network, a first history of user activity of a target user conducted through a first device;

determining a presence of a trigger in the first history;

when the trigger is not detected in the first history, deleting the first history collected;

when the trigger is detected in the first history, storing, in a non-transitory memory, the first history of user activity;

generating a first key corresponding to the first history of user activity;

generating a user profile corresponding to the first key;

transmitting, to the first device, the first key;

collecting, over the network, a second history of user activity of the target user conducted through a second device;

generating a second key corresponding to the second history of user activity;

determining whether a relationship exists between the first device and the second device;

when it is determined that the relationship exists, creating a relationship between the first history and the second history;

transmitting, to the second device, the second key corresponding to the updated user profile;

transmitting, by the second device to a third party device, the second key corresponding to the updated user profile; and

retrieving and transmitting the updated user profile to the third party device when the second key is received from the third party device,

wherein the trigger is a physical movement of the first device from a predetermined area.

17. A computer apparatus, comprising:

a memory that stores instructions, and

a processor that executes the instructions,

wherein, when executed by the processor, the instructions cause the processor to perform operations comprising;

collecting, over a network, a first history of user activity of a target user conducted through a first device;

determining a presence of a trigger in the first history;

when the trigger is not detected in the first history, deleting the first history collected;

when the trigger is detected in the first history, storing the first history of user activity;

generating a first key corresponding to the first history of user activity;

generating a user profile corresponding to the first key;

transmitting, to the first device, the first key;

collecting, over the network, a second history of user activity of the target user conducted through a second device;

generating a second key corresponding to the second history of user activity;

determining whether a relationship exists between the first device and the second device;

when it is determined that the relationship exists, creating a relationship between the first history and the second history;

transmitting, to the second device, the second key corresponding to the updated user profile;

transmitting, by the second device to a third party device, the second key corresponding to the updated user profile; and

retrieving and transmitting the updated user profile to the third party device when the second key is received from the third party device,

wherein the trigger is a physical movement of the first device from a predetermined area.