Allocation of service provider resources based on a capacity to provide the service

• US 10,157,396 B1
• Filed: 12/19/2017
• Issued: 12/18/2018
• Est. Priority Date: 12/19/2017
• Status: Active Grant

• Current Assignee: Capital One Services LLC (Capital One Financial Corporation)
• Original Assignee: Capital One Services LLC (Capital One Financial Corporation)
• Inventors: Phillips, Jeremy, Liu, Zhe, Rephlo, Jeremy, Filler, Daniel
• Primary Examiner(s): Padot, Timothy
• Application Number:
  US15/847,146
• Time in Patent Office: 364 Days
• Field of Search: None
• CPC Class Codes: B64U 2101/00 UAVs specially adapted for particular uses or applications
• CPC Class Codes: B64U 2101/20 for use as communications relays, e.g. high-altitude platforms
• CPC Class Codes: B64U 2101/60 for transporting passengers; for transporting goods other than weapons
• CPC Class Codes: B64U 2201/20 Remote controls
• CPC Class Codes: G05D 1/0291 Fleet control monitoring fleets in traffic control systems for road vehicles G08G1/127, G08G1/127
• CPC Class Codes: G05D 1/69 Coordinated control of the position or course of two or more vehicles
• CPC Class Codes: G06Q 10/0631 Resource planning, allocation, distributing or scheduling for enterprises or organisations
• CPC Class Codes: G06Q 10/06315 Needs-based resource requirements planning or analysis
• CPC Class Codes: G06Q 30/0201 Market modelling; Market analysis; Collecting market data
• CPC Class Codes: G06Q 30/0205 Location or geographical consideration

Abstract

An example includes one or more devices may include one or more memories and one or more processors, communicatively coupled with at least one of the one or more memories, to identify a service that is provided within a region; identify a model that is associated with the service, the model having been trained based on consumer profile data, service provider data, and historical information; determine a current demand associated with the service in the region; predict, using the model and based on the current demand associated with the service, a future demand for the service during a time period; determine a current capacity to provide the service based on real-time service provider information associated with service providers that are providing the service in the region; and perform an action associated with the service based on the future demand for the service and the current capacity to provide the service.

Claims

1. One or more devices, comprising:

one or more memories; and

one or more processors, communicatively coupled with at least one of the one or more memories, to;

identify a service that is provided within a region;

identify a model that is associated with the service,

the model having been trained based on consumer profile data relating to consumers that have received the service in the region, service provider data associated with service providers that have provided the service in the region, and historical information associated with providing the service,

wherein, identifying the model associated with the service, the one or more processors are to;

train the model using machine learning including at least one of;

data cleansing,

unsupervised training, or

classification,

the model being created using at least one of;

a logistic regression,

a Naï

ve Bayesian classifier, or

a support vector machine (SVM) classifier;

determine a current demand associated with the service in the region;

predict, using the model and based on the current demand associated with the service, a predicted future demand for the service during a time period;

determine a current capacity to provide the service based on real-time service provider information associated with service providers that are providing the service in the region;

determine whether the predicted future demand for the service exceeds the current capacity to provide the service or whether the current capacity to provide the service exceeds the predicted future demand for the service; and

perform an action associated with the service based on whether the predicted future demand for the service exceeds the current capacity to provide the service or whether the current capacity to provide the service exceeds the predicted future demand for the service,

where the one or more processors, when performing the action, are to;

cause one or more machines to relocate to a particular location of the region to facilitate providing the service during the time period when the predicted future demand for the service is determined to exceed the current capacity to provide the service,

 

the one or more machines including at least one of;

 

an autonomous vehicle,

 

an unmanned aerial vehicle,

 

a portable kiosk, or

 

a transaction terminal.

2. The one or more devices of claim 1, wherein, when determining the current demand associated with the service, the one or more processors are to:

obtain real-time usage data associated with service providers that are providing the service in the region; and

determine the current demand based on the real-time usage data.

3. The one or more devices of claim 1, wherein, when determining the current demand associated with the service, the one or more processors are to:

obtain environment data associated with the region, the environment data indicating one or more environmental factors that affect the service in the region.

4. The one or more devices of claim 1, wherein, when, identifying the model associated with the service, the one or more processors are to:

train the model to identify trends, that indicate past demand for the service, using the consumer profile data, the service provider data, and the historical information; and

wherein, when predicting the predicted future demand, the one or more processors are to;

predict the predicted future demand based on the trends that indicate the past demand for the service.

5. The one or more devices of claim 1, wherein, when performing the action, the one or more processors are to:

determine that the predicted future demand for the service exceeds the current capacity to provide the service;

identify one or more additional service providers that are available to provide the service in the region; and

send a notification to the one or more additional service providers to be available to provide the service in the region.

6. The one or more devices of claim 1, wherein, when performing the action, the one or more processors are to:

determine that the current capacity to provide the service exceeds the predicted future demand for the service;

identify one or more of the service providers that are providing the service in the region; and

notify the one or more of the service providers to cease providing the service in the region.

7. The one or more devices of claim 5, wherein the notification includes:

a message,

a file,

an attachment,

a calendar invite,

an image; and

wherein the notification;

causes a calendar to be populated with an appointment, or

causes an alert to be provided.

8. A non-transitory computer-readable medium storing instructions, the instructions comprising:

one or more instructions that, when executed by one or more processors, cause the one or more processors to;

identify a service that is provided within a region;

train a model that is associated with the service based on;

consumer trends in consumer profile data relating to consumers that have received the service in the region,

service provider trends in service provider data associated with service providers that have provided the service in the region, and

historical trends in historical information associated with providing the service,

wherein, the one or more instructions, that cause the one or more processors to train the model associated with the service, cause the one or more processors to;

train the model using machine learning including at least one of;

data cleansing,

unsupervised training, or

classification,

the model being created using at least one of;

a logistic regression,

a Naï

ve Bayesian classifier, or

a support vector machine (SVM) classifier;

determine a current demand for the service in the region;

predict, using the model and based on the current demand for the service, a predicted future demand for the service during a time period;

determine a current capacity to provide the service during the time period based on real-time service provider information associated with service providers that are providing the service in the region;

determine whether the predicted future demand for the service exceeds the current capacity to provide the service or whether the current capacity to provide the service exceeds the predicted future demand for the service; and

perform an action associated with the service based on whether the predicted future demand for the service exceeds the current capacity to provide the service during the time period or whether the current capacity to provide the service exceeds the predicted future demand for the service,

where the one or more instructions, that cause the one or more processors to perform the action, cause the one or more processors to;

cause one or more machines to relocate to a particular location of the region to facilitate providing the service during the time period when the predicted future demand for the service is determined to exceed the current capacity to provide the service,

the one or more machines including at least one of;

 

an autonomous vehicle,

 

an unmanned aerial vehicle,

 

a portable kiosk, or

 

a transaction terminal.

9. The non-transitory computer-readable medium of claim 8, wherein the one or more instructions, that cause the one or more processors to determine the current demand for the service, cause the one or more processors to:

obtain real-time usage data associated with service providers that are providing the service in the region;

obtain environment data associated with the region,

the environment data indicating one or more environmental factors that affect the service in the region; and

determine the current demand based on the real-time usage data and the environment data.

10. The non-transitory computer-readable medium of claim 8, wherein the one or more instructions, that cause the one or more processors to predict the predicted future demand for the service during the time period, cause the one or more processors to:

determine characteristics of the current demand for the service; and

predict the predicted future demand using the model and based on the characteristics of the current demand.

11. The non-transitory computer-readable medium of claim 8, wherein the one or more instructions, that cause the one or more processors to perform the action, cause the one or more processors to:

determine that the predicted future demand for the service exceeds the current capacity to provide the service;

identify one or more additional service providers that are within a particular range of the region and are unqualified to provide the service; and

transmit qualification information to the one or more additional service providers to enable the one or more additional service providers to be qualified and available to provide the service during the time period.

12. The non-transitory computer-readable medium of claim 8, wherein the one or more instructions, that cause the one or more processors to perform the action, cause the one or more processors to:

determine that the predicted future demand for the service exceeds the current capacity to provide the service;

identify one or more additional service providers that are available to provide the service in the region; and

transmit a notification to the one or more additional service providers to be available to provide the service in the region.

13. The non-transitory computer-readable medium of claim 8, wherein the one or more instructions, that cause the one or more processors to perform the action, cause the one or more processors to:

determine that the current capacity to provide the service exceeds the predicted future demand for the service;

identify one or more of the service providers that are providing the service in the region; and

notify the one or more of the service providers to cease facilitating providing the service in the region.

14. The non-transitory computer-readable medium of claim 12, wherein the notification includes:

a message,

a file,

an attachment,

a calendar invite,

an image; and

wherein the notification;

causes a calendar to be populated with an appointment, or

causes an alert to be provided.

15. A method, comprising:

identifying, by one or more devices, a service that is provided within a region;

obtaining, by one or more devices, a model that is associated with the service,

the model having been trained based on consumer profile data relating to consumers that have received the service in the region, service provider data associated with service providers that have provided the service in the region, and historical information associated with providing the service,

wherein training the model includes;

training the model using machine learning including at least one of;

data cleansing,

unsupervised training, or

classification,

the model being created using at least one of;

a logistic regression,

a Naï

ve Bayesian classifier, or

a support vector machine (SVM) classifier;

determining, by the one or more devices, a current demand associated with the service in the region;

predicting, by the one or more devices, using the model, and based on the current demand associated with the service, a predicted future demand for the service during a time period;

determining, by the one or more devices, a current capacity to provide the service based on real-time service provider information for devices associated with particular service providers that are providing the service in the region;

comparing, via the one or more devices, the current capacity to provide the service and the predicted future demand for the service to determine whether the current capacity is capable of meeting the predicted future demand for the service; and

performing, via the one or more devices, an action associated with the service based whether the current capacity is capable of meeting the predicted future demand for the service or whether the current capacity is not capable of meeting the predicted future demand for the service,

where performing the action includes;

causing one or more machines to relocate to a particular location of the region to facilitate providing the service during the time period when the current capacity is not capable of meeting the predicted future demand for the service,

the one or more machines including at least one of;

an autonomous vehicle,

an unmanned aerial vehicle,

a portable kiosk, or

a transaction terminal.

16. The method of claim 15, further comprising:

obtaining real-time usage data associated with the particular service providers that are providing the service in the region;

obtaining environment data associated with the region,

the environment data indicating one or more environmental factors that affect the service in the region; and

determining the current demand based on the real-time usage data and the environment data.

17. The method of claim 15, further comprising:

determining a location of interest, for providing the service, within the region,

wherein the location of interest is determined based on the predicted future demand for the service and locations of providing the service indicated in the consumer profile data, locations of providing the service in the service provider data, or locations of providing the service in the historical information; and

wherein performing the action comprises;

causing one or more of the service providers to be deployed to the location of interest to provide the service.

18. The method of claim 15, wherein performing the action comprises:

determining that the predicted future demand for the service exceeds the current capacity to provide the service;

identifying one or more additional service providers that are available to provide the service in the region; and

transmitting a notification to the one or more additional service providers to be available to provide the service in the region.

19. The method of claim 15, wherein performing the action comprises:

determining that the current capacity to provide the service exceeds the predicted future demand for the service;

identifying one or more of the service providers that are providing the service in the region; and

notifying the one or more of the service providers to cease facilitating providing the service in the region.

20. The method of claim 18, wherein the notification includes:

a message,

a file,

an attachment,

a calendar invite,

an image; and

wherein the notification;

causes a calendar to be populated with an appointment, or

causes an alert to be provided.