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Patron service system and method

DC
  • US 10,157,414 B2
  • Filed: 11/21/2017
  • Issued: 12/18/2018
  • Est. Priority Date: 09/23/2002
  • Status: Expired due to Term
First Claim
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1. A computer-implemented method executed by one or more processors of a first mobile computing device, the method comprising:

  • receiving, over a wireless communications channel and by the one or more processors, a venue-specific application;

    communicating, by the one or more processors, with a server system over the wireless communication channel to authenticate, based on a security protocol, a user of the venue-specific application on the first mobile computing device;

    determining, by the one or more processors, a location of the first mobile computing device at a first time based on one or more wireless signals;

    receiving, by the one or more processors, a user input indicating a service request through the venue-specific application;

    providing, to the server system, data indicating the location of the first mobile computing device, information associated with a user of the first mobile computing device, and an indication of the service request, wherein the indication of the service request causes the server system to send the location of the first mobile computing device and the information associated with the user of the first mobile computing device to a second mobile computing device to facilitate presentation of the location of the first mobile computing device on a display of the second mobile computing device in real-time;

    determining, by the one or more processors, an updated location of the first mobile computing device at a second time based on the one or more wireless signals; and

    providing, to the server system, data indicating the updated location of the first mobile computing device.

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