Computer implemented methods and apparatus for providing access to an online social network

• US 10,158,638 B2
• Filed: 07/02/2012
• Issued: 12/18/2018
• Est. Priority Date: 08/31/2011
• Status: Active Grant

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Salesforce.com, Inc.
• Inventors: Micucci, Michael Scott, Kuruganti, Aditya Sesha, Summe, Theodore James, Doshi, Kedar, Gestrin, Leonard, Lai, Sanjaya, Su, George Wen
• Primary Examiner(s): Alam, Uzma
• Application Number:
  US13/540,375
• Publication Number:
  US 20130173798A1
• Time in Patent Office: 2,360 Days
• CPC Class Codes: H04L 41/06 Management of faults, events, alarms or notifications
• CPC Class Codes: H04L 63/10 for controlling access to devices or network resources
• CPC Class Codes: H04L 63/104 Grouping of entities
• CPC Class Codes: H04L 67/1044 Group management mechanisms management of multicast group membership H04L12/185; reconfiguring of node membership in a computing system to eliminate errors G06F11/1425
• CPC Class Codes: H04W 4/21 for social networking applications

Abstract

Disclosed are systems, apparatus, methods, and computer-readable storage media for providing alerts in an online social network. In some implementations, the online social network is specific to an organization having one or more internal users and one or more external users. An indication of an action associated with providing data to the online social network is received from a computing device. A group associated with the indication of the action is identified. It is determined that the identified group includes the one or more external users. Responsive to determining that the identified group includes the one or more external users, an instruction to display an alert notification is provided at the computing device.

Claims

1. A computer implemented method comprising:

receiving, by a database system, an indication of action from a computing device, the indication of action associated with input data to be provided by the computing device to an online social network specific to an organization associated with the database system, the indication of action being independent of the content of the input data and being received by the database system prior to receiving the input data from the computing device;

identifying, by a database system, a group of users corresponding to the indication of the action received from the user of the computing device;

determining, by the database system, whether the identified group of users includes one or more internal users and one or more external users; and

causing, by the database system, an alert notification to be provided to the computing device for display in a user interface of the computing device in response to a determination that the identified group of users includes one of more external users of the online social network, the alert notification providing an indication that the identified group of users includes one of more external users of the online social network and being configured to be strategically and timely displayed in the user interface of the computing device before the computing device provides the input data to the online social network, the alert notification being displayed in the user interface in response to an action taken by a user of the computing device.

2. The method of claim 1, wherein identifying the group includes:

identifying an information feed for presentation of the provided data, the information feed associated with the group.

3. The method of claim 1, wherein identifying the group includes:

identifying a group ID associated with the group.

4. The method of claim 1, wherein the user action is selection of a publisher component in the user interface displayed at the computing device.

5. The method of claim 1, wherein the user action is selection of a data entry field in the user interface displayed at the computing device.

6. The method of claim 1, wherein the user action is activation of a designated selection in the user interface displayed at the computing device.

7. The method of claim 1, wherein the user action is a pointer hovering over a designated selection, component, or region in the user interface displayed at the computing device.

8. The method of claim 1, wherein the alert notification is a change of state of a visual element displayed in the user interface displayed at the computing device.

9. The method of claim 1, wherein the user action is attachment of a file.

10. The method of claim 1, wherein the user action is attachment of a file having a designated type, a designated name, or designated content.

11. The method of claim 1, further comprising:

generating the alert notification.

12. The method of claim 1, further comprising:

receiving, by the database system, an indication that the user action has stopped or has been suspended for a designated time period from the computing device;

providing, responsive to receiving the indication that the user action has stopped or has been suspended, an instruction to stop displaying the alert notification in the user interface displayed at the computing device.

13. The method of claim 1, wherein the user action is receipt of input data.

14. The method of claim 13, wherein the input data includes designated data.

15. The method of claim 1, wherein providing the instruction includes:

providing the instruction to display the alert notification in a designated region of the user interface.

16. The method of claim 15, wherein the designated region includes a selection or a component associated with the user action.

17. The method of claim 1, further comprising:

determining a format or a content of the alert notification.

18. The method of claim 17, wherein the format or the content of the alert notification is determined according to a type of the provided data.

19. The method of claim 17, wherein the format or the content of the alert notification is determined according to content of the provided data.

20. The method of claim 17, wherein the format or the content of the alert notification is determined according to the user action.

21. The method of claim 20, wherein the user action includes one or more of:

selection of a publisher component, selection of a data entry field, activation of a designated selection, a pointer hovering over a designated selection, component, or region, receipt of designated input data, and attachment of a designated file.

22. A computer implemented method comprising:

receiving, by a database system, an indication of action from a computing device, the indication of action associated with input data to be provided by the computing device to an online social network specific to an organization associated with the database system, the indication of action being independent of the content of the input data and being received by the database system prior to receiving the input data from the computing device identifying the recipient user as the external user of the organization; and

causing, by the database system, an alert notification to be provided to the computing device for display in a user interface of the computing device, the alert notification providing an indication that the identified group of users includes one of more external users of the online social network and being configured to be strategically and timely displayed in the user interface of the computing device before the computing device provides the input data to the online social network, the alert notification being displayed in the user interface in response to an action taken by a user of the computing device.

23. The method of claim 22, wherein the user action is activation of a private message selection in the user interface displayed at the computing device.

24. The method of claim 22, wherein the user action is activation of a public message selection in the user interface displayed at the computing device.

25. The method of claim 22, wherein the user action is receipt of input data including a designated symbol and an identification of the recipient user.

26. A system comprising:

one or more processors; and

a non-transitory computer readable medium storing a plurality of instructions, which when executed, cause the one or more processors to;

receive, by a database system, an indication of action from a computing device, the indication of action associated with input data to be provided by the computing device to an online social network specific to an organization associated with the database system, the indication of action being independent of the content of the input data and being received by the database system prior to receiving the input data from the computing device;

identify, by a database system, a group of users corresponding to the indication of the action received from the user of the computing device;

determine, by the database system, whether the identified group of users includes one or more internal users and one or more external users; and

cause, by the database system, an alert notification to be provided to the computing device for display in a user interface of the computing device in response to a determination that the identified group of users includes one of more external users of the online social network, the alert notification providing an indication that the identified group of users includes one of more external users of the online social network and being configured to be strategically and timely displayed in the user interface of the computing device before the computing device provides the input data to the online social network, the alert notification being displayed in the user interface in response to an action taken by a user of the computing device.

27. The system of claim 26, the one or more processors further operable to execute one or more instructions to:

determine a format or a content of the alert notification.

28. The system of claim 26, wherein the alert notification is a change of state of a visual element displayed in the user interface displayed at the display device at the computing device of the user providing data to the online social network.

29. A non-transitory tangible computer-readable storage medium storing instructions executable by a computing device to perform a method for providing access to an online social network, the method comprising:

receiving, by a database system, an indication of action from a computing device, the indication of action associated with input data to be provided by the computing device to an online social network specific to an organization associated with the database system, the indication of action being independent of the content of the input data and being received by the database system prior to receiving the input data from the computing device;

identifying, by a database system, a group of users corresponding to the indication of the action received from the user of the computing device;

determining, by the database system, whether the identified group of users includes one or more internal users and one or more external users; and

causing, by the database system, an alert notification to be provided to the computing device for display in a user interface of the computing device in response to a determination that the identified group of users includes one of more external users of the online social network, the alert notification providing an indication that the identified group of users includes one of more external users of the online social network and being configured to be strategically and timely displayed in the user interface of the computing device before the computing device provides the input data to the online social network, the alert notification being displayed in the user interface in response to an action taken by a user of the computing device.

30. The non-transitory tangible computer-readable storage medium of claim 29, the method further comprising:

determining a format or a content of the alert notification.