Community safety, security, health communication and emergency notification system with common short code SMS communication capabilities

• US 10,158,974 B1
• Filed: 01/20/2018
• Issued: 12/18/2018
• Est. Priority Date: 01/20/2018
• Status: Active Grant

• Current Assignee: Titan Health & Security Technologies, Inc.
• Original Assignee: Titan Health & Security Technologies, Inc.
• Inventors: Merjanian, Vic A., Samra, Paul E., Khalili, Ryan, Juarez, Eduardo
• Primary Examiner(s): CAI, WAYNE HUU
• Application Number:
  US15/876,111
• Time in Patent Office: 332 Days
• Field of Search: None
• CPC Class Codes: H04W 4/023 using mutual or relative location information between multiple location based services [LBS] targets or of distance thresholds
• CPC Class Codes: H04W 4/06 Selective distribution of broadcast services, e.g. multimedia broadcast multicast service [MBMS]; Services to user groups; One-way selective calling services
• CPC Class Codes: H04W 4/08 User group management
• CPC Class Codes: H04W 4/14 Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]
• CPC Class Codes: H04W 4/90 Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS]

Abstract

A community safety system (CSS) including a notification management entity (NME) comprising servers, the NME communicatively coupled to multiple user devices and one or more administrator devices (collectively, registered user devices). The CSS includes a plurality of registered users, wherein registered users may be associated with an organization, and a user category of a set of user categories. The NME may maintain a list of the registered users and associated information. The registered users may have user devices including a CSS application operating thereon, or SMS messaging program operating thereon. In some embodiments the CSS enables SMS-to-CSS App communications, and vice versa, enriching the CSS with information from users employing disparate communication platforms on their devices.

Claims

1. A system comprising:

a non-transitory computer readable medium storing machine readable instructions which, when executed by a processor, cause the system to;

identify a phone number associated with a device from which an incoming free-form SMS message was sent;

determine if the phone number identified is associated with a registered user to whom a broadcast notification was caused to be sent, the broadcast notification caused to be sent by an administrator device running a mobile application, a source of the broadcast notification being associated with a common short code;

determine, responsive to a determination that the phone number identified is associated with a registered user to whom the broadcast notification was caused to be sent, an amount of time elapsed between times a last broadcast notification was sent and the incoming free-form SMS message was received;

determine, responsive to a determination that the amount of time elapsed was less than a predetermined threshold, an organization the registered user who sent the free-form SMS message is associated with, and contact addresses for one or more other registered users and administrators associated with the organization; and

relay the incoming free-form SMS message to the one or more other registered users and administrators associated with the organization;

wherein determining the organization the registered user is associated with comprises determining the registered user'"'"'s location, and identifying an organization within whose security zone boundary the registered user'"'"'s location falls.

2. A system comprising:

a notification management entity comprising one or more servers, the notification management entity communicatively coupled to one or more user devices and one or more administrator devices;

a plurality of registered user devices associated with a plurality of registered users, wherein each registered user of the plurality of registered users is associated with an organization, and a user category of a set of user categories associated with the organization;

the notification management entity maintaining a list of the plurality of registered users, the registered user'"'"'s associated organization, the registered user'"'"'s user category, and a boundary of a security zone associated the registered user'"'"'s organization, each security zone comprising a continuous geographic area, one or more buildings or other structures, one or more non-continuous geographic areas, or a combination thereof;

an SMS messaging application operating on at least one of the registered user devices; and

a mobile emergency application operating on at least one of the one or more administrator devices and at least one of the registered user devices;

wherein the notification management entity, responsive to receiving an incoming free-form SMS message;

identifies a phone number associated with a device from which the incoming free-form SMS message was sent;

determines if the phone number identified is associated with a registered user to whom a broadcast notification has been sent, the broadcast notification caused to be sent by an administrator device running the mobile emergency application;

determines, responsive to a determination that the phone number identified is associated with a registered user to whom the broadcast notification has been sent, an amount of time elapsed between times a last notification was sent and the incoming free-form SMS message was received;

determines, responsive to a determination that the amount of time elapsed was less than a predetermined threshold, if the incoming free-form SMS message includes a hotkey associated with a subset of users;

fetches, responsive to a determination that the incoming free-form SMS message does include the hotkey associated with the subset of users, contact addresses for the subset of users associate with the hotkey; and

relays the incoming free-form SMS message to registered user devices associated with the contact addresses fetched.

3. The system of claim 2, wherein the notification management entity:

determines, responsive to a determination that the phone number identified is not associated with a registered user to whom the broadcast notification has been sent, whether the registered user associated with the phone number has authorization to initiate freeform SMS broadcast notifications; and

relays, responsive to a determination that the registered user associated with the phone number has authorization to initiate free-form SMS broadcast notifications, the incoming free-form SMS message to the at least one of the one or more administrator devices.

4. The system of claim 3, wherein the notification management entity:

monitors communication activity occurring over the secure communication conference channel; and

closes the secure communication conference channel responsive to a determination that the communication activity occurring over the secure communication conference channel meets a first non-utilization criteria.

5. The system of claim 4, wherein the first non-utilization criteria is met if no communication has taken place over the secure communication conference channel for a predefined period of time.

6. The system of claim 4, wherein the notification management entity:

notifies one or more additional administrators and one or more additional registered users of an ongoing secure communication conference channel; and

provides the additional administrators and the additional registered users with an access link and an authentication key to access the ongoing secure communication conference channel;

prompts, upon a recipient administrator'"'"'s or a recipient registered user'"'"'s selection of the access link for the ongoing secure communication conference channel, the selecting recipient administrator or the selecting recipient registered user to enter the authorization key; and

joins, responsive to a determination that the selecting recipient administrator or the selecting recipient registered user has entered the authorization key, such selecting recipient administrator or selecting recipient registered user into the ongoing secure communication conference channel.

7. The system of claim 6, wherein the notification management entity:

monitors communication activity occurring over the ongoing secure communication conference channel;

closes the ongoing secure communication conference channel responsive to a determination that the communication activity occurring over the ongoing secure communication conference channel meets a second non-utilization criteria.

8. The system of claim 6, wherein the second non-utilization criteria is met if no communication has taken place over the ongoing secure communication conference channel for a predefined period of time.

9. The system of claim 3, wherein the notification management entity:

discards, responsive to a determination that the registered user associated with the phone number does not have authorization to initiate free-form SMS broadcast notifications, the incoming free-form SMS message and terminates further processing of the incoming free-form SMS message.

10. The system of claim 9, wherein discarding the incoming free-form SMS message comprises a deletion operation.

11. The system of claim 2, wherein the notification management entity:

opens a secure communication conference channel between the device of the registered user and at least one of the one or more administrator devices.

12. The system of claim 2, wherein the at least one of the one or more administrator devices is associated with an emergency medical services department.

13. The system of claim 2, wherein the at least one of the one or more administrator devices is outside the boundary of the security zone associated the registered user'"'"'s organization.

14. The system of claim 2 wherein relaying the incoming free-form SMS message to the registered user devices associated with the contact addresses fetched comprises populating a messaging interface of a community safety system application running on one or more of said devices with text of the incoming free-form SMS message.

15. A system comprising:

a notification management entity comprising one or more servers, the notification management entity communicatively coupled to one or more user devices and one or more administrator devices;

a plurality of registered users, wherein each registered user of the plurality of registered users is associated with an organization, and a user category of a set of user categories associated with the organization;

the notification management entity maintaining a list of the plurality of registered users, the registered user'"'"'s associated organization, the registered user'"'"'s user category, and a boundary of a security zone associated the registered user'"'"'s organization, each security zone comprising a continuous geographic area, one or more buildings or other structures, one or more non-continuous geographic areas, or a combination thereof;

a mobile emergency application operating on at least one of the one or more administrator devices and at least one of the registered user devices;

an SMS messaging application operating on at least one of the registered user devices;

wherein the notification management entity, responsive to receiving an incoming free-form SMS message;

identifies a phone number associated with a device from which the incoming free-form SMS message was sent;

determines if the phone number identified is associated with a registered user to whom a broadcast notification has been sent, the broadcast notification caused to be sent by an administrator device running the mobile emergency application;

determines, responsive to a determination that the phone number identified is associated with a registered user to whom the broadcast notification has been sent, an amount of time elapsed between times a last notification was sent and the incoming free-form SMS message was received;

determines, responsive to a determination that the amount of time elapsed was less than a predetermined threshold, an organization the registered user who sent the free-form SMS message is associated with, and contact addresses for one or more other users and administrators associated with the organization; and

relays the incoming free-form SMS message to one or more of the other registered users and administrators associated with the organization.

16. The system of claim 15, wherein the notification management entity:

determines, responsive to a determination that the phone number identified is not associated with a registered user to whom the broadcast notification has been sent, whether the registered user associated with the phone number has authorization to initiate free-form SMS broadcast notifications; and

relays, responsive to a determination that the registered user associated with the phone number has authorization to initiate free-form SMS broadcast notifications, the incoming free-form SMS message to the at least one of the one or more administrator devices.

17. The system of claim 16, wherein the notification management entity:

discards, responsive to a determination that the registered user associated with the phone number does not have authorization to initiate free-form SMS broadcast notifications, the incoming free-form SMS message and terminates further processing of the incoming free-form message.

18. The system of claim 17, wherein discarding the incoming free-form SMS message comprises a deletion operation.

19. The system of claim 15, wherein the notification management entity:

opens a secure communication conference channel between the device of the registered user and at least one of the one or more administrator devices.

20. The system of claim 19, wherein the notification management entity:

monitors communication activity occurring over the secure communication conference channel; and

closes the secure communication conference channel responsive to a determination that the communication activity occurring over the secure communication conference channel satisfies a first non-utilization criteria.

21. The system of claim 20, wherein the first non-utilization criteria is met if no communication has taken place over the secure communication conference channel for a predefined period of time.

22. The system of claim 20, wherein the notification management entity:

notifies one or more additional administrators and one or more additional registered users of an ongoing secure communication conference channel; and

provides the additional administrators and the additional registered users with an access link and an authentication key to access the ongoing secure communication conference channel;

prompts, upon a recipient administrator'"'"'s or a recipient registered user'"'"'s selection of the access link for the ongoing secure communication conference channel, the selecting recipient administrator or the selecting recipient registered user to enter the authorization key; and

joins, responsive to a determination that the selecting recipient administrator or the selecting recipient registered user has entered the authorization key, such selecting recipient administrator or selecting recipient registered user into the ongoing secure communication conference channel.

23. The system of claim 22, wherein the notification management entity:

monitors communication activity occurring over the ongoing secure communication conference channel;

closes the ongoing secure communication conference channel responsive to a determination that the communication activity occurring over the ongoing secure communication conference channel meets a second non-utilization criteria.

24. The system of claim 23, wherein the second non-utilization criteria is met if no communication has taken place over the ongoing secure communication conference channel for a predefined period of time.

25. The system of claim 15, the at least one of the one or more administrator devices is associated with an emergency medical services department.

26. The system of claim 15 wherein the at least one of the one or more administrator devices is outside the boundary of the security zone associated the registered user'"'"'s organization.

27. The system of claim 15 wherein determining the organization the registered user who sent the free-form SMS message is associated with comprises:

determining the registered user'"'"'s location; and

identifying an organization within whose security zone boundary the registered user'"'"'s location falls.

28. The system of claim 15 wherein determining the organization the registered user who sent the free-form SMS message is associated with comprises:

searching a lookup table stored at the notification management entity that includes associated organization information about registered users.

29. A method comprising:

identifying a phone number associated with a device from which an incoming free-form SMS message was sent;

determining if the phone number identified is associated with a registered user to whom a broadcast notification was caused to be sent, the broadcast notification caused to be sent by an administrator device running a mobile emergency application, a source of the broadcast notification being associated with a common short code;

determining, responsive to a determination that the phone number identified is associated with a registered user to whom the broadcast notification was caused to be sent, an amount of time elapsed between times a last broadcast notification was sent and the incoming free-form SMS message was received;

determining, responsive to a determination that the amount of time elapsed was less than a predetermined threshold, an organization the registered user who sent the free-form SMS message is associated with, and contact addresses for one or more other registered users and administrators associated with the organization; and

relaying the incoming free-form SMS message to the one or more other registered users and administrators associated with the organization;

wherein determining the organization the registered user is associated with comprises determining the registered user'"'"'s location, and identifying an organization within whose security zone boundary the registered user'"'"'s location falls.