×

Methods and systems for connected sales associate services

  • US 10,163,064 B2
  • Filed: 04/03/2012
  • Issued: 12/25/2018
  • Est. Priority Date: 04/03/2012
  • Status: Active Grant
First Claim
Patent Images

1. A non-transitory computer-readable media having stored thereon computer executable instructions, wherein the instructions perform steps for connecting a sales associate to a central server via a mobile computing device, comprising:

  • hosting a database of information regarding the sales associates and operational information regarding a retail establishment;

    displaying a user interface comprising user interface elements for allowing the sales associate to access a central server for the retail establishment, the user interface providing access to the central server through a network, the central server allowing multiple additional sales associates on multiple additional mobile devices to access the central server;

    providing mobile point-of-sale support by providing that the user interface includes a touch-sensitive screen;

    causing the user interface to access multiple channels using a single mobile platform for use by the sales associate, wherein the multiple channels include a customer social networking channel that accesses a social network website of the customer and customer contacts of the social network website, a retail channel, a voice over Internet communications channel, a customer rewards channel, and a mobile point-of-sale channel;

    causing the user interface to display trending sales data for the retail establishment that have been authorized for viewing by the sales associates; and

    determining, by one or more location determining devices, real-time locations of the sales associates and customers;

    causing the user interface to display a list view and a map view of the sales associates and customers that have checked-in, wherein the map view of the user interface displays the real-time locations of the sales associates and customers on a map of the retail establishment, and wherein the user interface initiates communications with selected sales associates and customers, via email, text message, voice communication, or video communication, by selecting graphical user interface elements corresponding to the selected sales associates and customers on the map of the retail establishment,wherein the voice over Internet communications channel supports live voice communications and concurrently allows other applications to operate independently of the live voice communications,wherein the user interface causes the central sever to query the database to return and display information regarding sales data for the retail establishment,wherein the user interface causes the central server to return and display information regarding the sales associates accessing the central server and social network information about customers through one or more social network websites,wherein the user interface provides interactive communications with other user interfaces across different types of operating system platforms, andwherein the user interface allows the sales associate to select the displayed information regarding one of the sales associates accessing the central server, wherein the sales associate can view, create, delete, or assign a task to the selected sales associate if the sales associate has requisite authority in managerial hierarchy.

View all claims
  • 17 Assignments
Timeline View
Assignment View
    ×
    ×