Systems and methods for analyzing restaurant operations
First Claim
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1. A system for use in analyzing operations of a restaurant having at least one operational system deployed therein, the system comprising:
- at least one recording device, configured to capture at least one of audio recordings and video recordings of occurrences in the restaurant;
at least one computer-readable storage medium having instructions encoded thereon; and
at least one computer processor, programmed via the instructions to;
access quantitative data generated by the at least one operational system, the quantitative data comprising at least one quantitative measure of a performance by an employee in a first role in the restaurant during a time period;
access at least one of an audio recording and a video recording, captured by the at least one recording device, of the employee performing in the first role during the time period;
analyze the at least one of the audio recording and the video recording to generate a qualitative assessment of the employee'"'"'s performance in the first role in the restaurant during the time period; and
generate an overall assessment, using the qualitative assessment and the at least one quantitative measure, of the employee'"'"'s performance in the first role.
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Abstract
Some embodiments of the invention provide systems and methods for deploying employees to roles in a restaurant. For example, some embodiments are directed to basing employee deployment decisions at least in part on a combination of quantitative data and qualitative assessments of performance by various employees in various roles. Qualitative assessments may, for example, relate to an employee'"'"'s success in promoting customer satisfaction, or to the accuracy of quantitative data relating to a task or function.
442 Citations
20 Claims
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1. A system for use in analyzing operations of a restaurant having at least one operational system deployed therein, the system comprising:
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at least one recording device, configured to capture at least one of audio recordings and video recordings of occurrences in the restaurant; at least one computer-readable storage medium having instructions encoded thereon; and at least one computer processor, programmed via the instructions to; access quantitative data generated by the at least one operational system, the quantitative data comprising at least one quantitative measure of a performance by an employee in a first role in the restaurant during a time period; access at least one of an audio recording and a video recording, captured by the at least one recording device, of the employee performing in the first role during the time period; analyze the at least one of the audio recording and the video recording to generate a qualitative assessment of the employee'"'"'s performance in the first role in the restaurant during the time period; and generate an overall assessment, using the qualitative assessment and the at least one quantitative measure, of the employee'"'"'s performance in the first role. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A system for use in analyzing operations of a restaurant having at least one operational system deployed therein, the system comprising:
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at least one recording device, configured to capture at least one of audio recordings and video recordings of occurrences in the restaurant; at least one computer-readable storage medium having instructions encoded thereon; and at least one computer processor, programmed via the instructions to; access quantitative data generated by the at least one operational system, the quantitative data comprising at least one quantitative measure for each of a plurality of employees in the restaurant, the at least one quantitative measure for each one of the plurality of employees relating to the one employee'"'"'s performance in a corresponding one of a plurality of roles in the restaurant during a corresponding previous time period, the plurality of roles in the restaurant comprising a first role; access at least one of an audio recording and a video recording, captured by the at least one recording device, of each one of the plurality of employees performing in the corresponding one of the plurality of roles during the corresponding previous time period; analyze the at least one of the audio recording and the video recording to generate a qualitative assessment of a performance by each one of the plurality of employees in the corresponding one of the plurality of roles during the corresponding previous time period; and determine, using the qualitative assessments and the quantitative data, which of the plurality of employees is to be assigned to the first role in the restaurant in a future time period. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19, 20)
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Specification