Contact alert system and method
First Claim
Patent Images
1. A method comprising:
- receiving, by a transaction processing server computer, a transaction authorization request message from an access device after the access device interacts with a portable consumer device in possession of a first person, wherein the transaction authorization request message requests authorization for a transaction conducted using a payment account associated with the portable consumer device;
transmitting, by the transaction processing server computer, transaction data for the transaction to a notification server computer upon determining that the payment account is enrolled in an alert messaging service;
transmitting, by the transaction processing server computer, the transaction authorization request message to an issuer of the payment account to process the transaction;
while the issuer processes the transaction to determine whether the transaction is authorized;
retrieving, by the notification server computer, alert preference data associated with the payment account from an alert database storing the alert preference data;
determining, by the notification server computer, that a contact alert message is requested by comparing the transaction data to alert preference data associated with the payment account;
determining, by a delivery channel logic of the notification server computer, a communication channel and contact information for a second notification device operated by a holder of the payment account identified in the alert preference data associated with the payment account for transmitting the contact alert message;
determining, by the delivery channel logic of the notification server computer, a content and a format of the contact alert message based on the communication channel such that a first contact alert message prepared for a first communication channel has a different content and format than a second contact alert message prepared for a second communication channel;
generating, by the notification server computer, the contact alert message using the transaction data and the alert preference data based on the determined content and format, wherein the contact alert message comprises contact information of a first notification device used by the first person conducting the transaction;
sending, by the delivery channel logic of the notification server computer, the contact alert message comprising the contact information of the first notification device used by the first person to the second notification device used by the holder of the payment account, wherein the contact information of the first notification device used by the first person is in the form of an active link on the second notification device, such that, when selected, automatically contacts the first notification device used by the first person,wherein the contact information comprises a phone number or an email address;
generating, by the notification server computer, a general alert message in addition to the contact alert message; and
sending the general alert message to the first notification device used by the first person.
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Abstract
Embodiments of the present invention are directed to a system and method for receiving transaction data for a transaction, accessing a database comprising alert preference data, generating a contact alert message using the transaction data and alert preference data using a notification server coupled to the database wherein the contact alert message comprises contact information of a first person who conducted the transaction, and sending the contact alert message to a notification device of a second person.
48 Citations
16 Claims
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1. A method comprising:
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receiving, by a transaction processing server computer, a transaction authorization request message from an access device after the access device interacts with a portable consumer device in possession of a first person, wherein the transaction authorization request message requests authorization for a transaction conducted using a payment account associated with the portable consumer device; transmitting, by the transaction processing server computer, transaction data for the transaction to a notification server computer upon determining that the payment account is enrolled in an alert messaging service; transmitting, by the transaction processing server computer, the transaction authorization request message to an issuer of the payment account to process the transaction; while the issuer processes the transaction to determine whether the transaction is authorized; retrieving, by the notification server computer, alert preference data associated with the payment account from an alert database storing the alert preference data; determining, by the notification server computer, that a contact alert message is requested by comparing the transaction data to alert preference data associated with the payment account; determining, by a delivery channel logic of the notification server computer, a communication channel and contact information for a second notification device operated by a holder of the payment account identified in the alert preference data associated with the payment account for transmitting the contact alert message; determining, by the delivery channel logic of the notification server computer, a content and a format of the contact alert message based on the communication channel such that a first contact alert message prepared for a first communication channel has a different content and format than a second contact alert message prepared for a second communication channel; generating, by the notification server computer, the contact alert message using the transaction data and the alert preference data based on the determined content and format, wherein the contact alert message comprises contact information of a first notification device used by the first person conducting the transaction; sending, by the delivery channel logic of the notification server computer, the contact alert message comprising the contact information of the first notification device used by the first person to the second notification device used by the holder of the payment account, wherein the contact information of the first notification device used by the first person is in the form of an active link on the second notification device, such that, when selected, automatically contacts the first notification device used by the first person, wherein the contact information comprises a phone number or an email address; generating, by the notification server computer, a general alert message in addition to the contact alert message; and sending the general alert message to the first notification device used by the first person. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A contact alert system comprising:
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an alert database comprising alert preference data; a notification server computer coupled to the alert database, the notification server computer comprising a first processor and a first computer-readable medium coupled to the first processor; and a transaction processing computer coupled to the notification server computer, the transaction processing computer comprising a second processor and a second computer-readable medium coupled to the second processor, the second computer-readable medium comprising instructions that, when executed by the second processor, cause the second processor to; receive a transaction authorization request message from an access device after the access device interacts with a portable consumer device in possession of a first person, wherein the transaction authorization request message requests authorization for a transaction conducted using a payment account associated with the portable consumer device; transmit transaction data for the transaction to the notification server computer upon determining that the payment account is enrolled in an alert messaging service; transmit the transaction authorization request message to an issuer of the payment account to process the transaction; while the issuer processes the transaction to determine whether the transaction is authorized, the first computer-readable medium comprising instructions that, when executed by the first processor, cause the first processor to; retrieve alert preference data associated with the payment account from the alert database storing the alert preference data; determine that a contact alert message is requested by comparing the transaction data to alert preference data associated with the payment account; determine a communication channel and contact information for a second notification device operated by a holder of the payment account identified in the alert preference data associated with the payment account for transmitting the contact alert message; determine a content and a format of the contact alert message based on the communication channel such that a first contact alert message prepared for a first communication channel has a different content and format than a second contact alert message prepared for a second communication channel; generate the contact alert message using the transaction data and the alert preference data based on the determined content and format, wherein the contact alert message comprises contact information of a first notification device used by the first person conducting the transaction; send the contact alert message comprising the contact information of the first notification device used by the first person to the second notification device used by the holder of the payment account, wherein the contact information of the first notification device used by the first person is in the form of an active link on the second notification device, such that, when selected, automatically contacts the first notification device used by the first person, wherein the contact information comprises a phone number or an email address; generate a general alert message in addition to the contact alert message; and send the general alert message to the first notification device used by the first person. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16)
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Specification