Alarm system with two-way voice
First Claim
Patent Images
1. A method of providing wireless-enabled two-way voice connectivity between an alarm system and a central monitoring station, the method comprising:
- reporting, by a wireless communication module in the alarm system, an alarm via at least one Internet Protocol (“
IP”
) data packet to the central monitoring station (“
CS”
); and
establishing, by the wireless communication module in the alarm system, a two-way voice communication session between the alarm system and an operator at the CS who is handling the alarm,wherein establishing the two-way voice communication session comprises;
receiving confirmation that the alarm was received by the CS; and
based on receipt of the confirmation, making a wireless voice call to the CS, the wireless voice call being routed to the operator at the CS who is handling the alarm based on a number of the wireless communication module.
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Accused Products
Abstract
Techniques are described for establishing a two-way voice communication session with an alarm system. The alarm system may establish a two-way voice communication session with an operator associated with a monitoring service that provides monitoring services for alarm events detected by the alarm system. The alarm system also may establish a two-way voice communication session with a notification recipient that is interested in receiving notifications associated with events detected by the alarm system.
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Citations
14 Claims
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1. A method of providing wireless-enabled two-way voice connectivity between an alarm system and a central monitoring station, the method comprising:
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reporting, by a wireless communication module in the alarm system, an alarm via at least one Internet Protocol (“
IP”
) data packet to the central monitoring station (“
CS”
); andestablishing, by the wireless communication module in the alarm system, a two-way voice communication session between the alarm system and an operator at the CS who is handling the alarm, wherein establishing the two-way voice communication session comprises; receiving confirmation that the alarm was received by the CS; and based on receipt of the confirmation, making a wireless voice call to the CS, the wireless voice call being routed to the operator at the CS who is handling the alarm based on a number of the wireless communication module.
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2. A method of providing wireless-enabled two-way voice connectivity between an alarm system and a central monitoring station, the method comprising:
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reporting, by a wireless communication module in the alarm system, an alarm via at least one Internet Protocol (“
IP”
) data packet to the central monitoring station (“
CS”
); andestablishing, by the wireless communication module in the alarm system, a two-way voice communication session between the alarm system and an operator at the CS who is handling the alarm, wherein establishing the two-way voice communication session comprises; receiving confirmation that the alarm was received by the CS; and based on receipt of the confirmation, making a wireless voice call to the CS, the wireless voice call being routed to the operator and a report of the alarm being presented to the operator after the operator takes the wireless voice call.
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3. A method of providing wireless-enabled two-way voice connectivity between an alarm system and a central monitoring station, the method comprising:
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reporting, by a wireless communication module in the alarm system, an alarm via at least one Internet Protocol (“
IP”
) data packet to the central monitoring station (“
CS”
); andestablishing, by the wireless communication module in the alarm system, a two-way voice communication session between the alarm system and an operator at the CS who is handling the alarm, wherein establishing the two-way voice communication session comprises; receiving, by the wireless communication module in the alarm system, a command to initiate a voice call, the command being sent by the operator; and based on receipt of the command, making a wireless voice call to the CS, the wireless voice call being routed to the operator at the CS who is handling the alarm.
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4. An alarm system comprising:
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at least one sensor configured to sense an alarm; and a wireless communication module configured to; report the alarm via at least one Internet Protocol (“
IP”
) data packet to the central monitoring station (“
CS”
); andestablish a two-way voice communication session between the alarm system and an operator at the CS who is handling the alarm, wherein the wireless communication module is configured to establish the two-way voice communication session by; receiving confirmation that the alarm was received by the CS; and based on receipt of the confirmation, making a wireless voice call to the CS, the wireless voice call being routed to the operator at the CS who is handling the alarm based on a number of the wireless communication module.
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5. An alarm system comprising:
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at least one sensor configured to sense an alarm; and a wireless communication module configured to; report the alarm via at least one Internet Protocol (“
IP”
) data packet to the central monitoring station (“
CS”
); andestablish a two-way voice communication session between the alarm system and an operator at the CS who is handling the alarm, wherein the wireless communication module is configured to establish the two-way voice communication session by; receiving confirmation that the alarm was received by the CS; and based on receipt of the confirmation, making a wireless voice call to the CS, the wireless voice call being routed to the operator and a report of the alarm being presented to the operator after the operator takes the wireless voice call.
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6. An alarm system comprising:
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at least one sensor configured to sense an alarm; and a wireless communication module configured to; report the alarm via at least one Internet Protocol (“
IP”
) data packet to the central monitoring station (“
CS”
); andestablish a two-way voice communication session between the alarm system and an operator at the CS who is handling the alarm, wherein the wireless communication module is configured to establish the two-way voice communication session by; receiving a command to initiate a voice call, the command being sent by the operator; and based on receipt of the command, making a wireless voice call to the CS, the wireless voice call being routed to the operator at the CS who is handling the alarm.
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7. A method of providing wireless-enabled two-way voice connectivity between an alarm system and a notification recipient, the method comprising:
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reporting, by a wireless communication module in the alarm system, an alarm via at least one Internet Protocol (“
IP”
) data packet to an intermediary alarm server; andestablishing, by the wireless communication module in the alarm system, a two-way voice communication session between the alarm system and a notification recipient, the notification recipient having been notified of the alarm, wherein establishing the two-way voice communication session comprises; receiving, by the wireless communication module in the alarm system, a command to initiate a voice call to the notification recipient, the command being sent from the intermediary alarm server by the notification recipient and including a number for the notification recipient; and based on receipt of the command, making a wireless voice call to the number for the notification recipient.
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8. A method of providing wireless-enabled two-way voice connectivity between an alarm system and a notification recipient, the method comprising:
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reporting, by a wireless communication module in the alarm system, an alarm via at least one Internet Protocol (“
IP”
) data packet to an intermediary alarm server; andestablishing, by the wireless communication module in the alarm system, a two-way voice communication session between the alarm system and a notification recipient, the notification recipient having been notified of the alarm, wherein establishing the two-way voice communication session comprises receiving, by the wireless communication module in the alarm system, a wireless voice call from the notification recipient with a passcode.
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9. A method of providing wireless-enabled two-way voice connectivity between an alarm system and a notification recipient, the method comprising:
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reporting, by a wireless communication module in the alarm system, an alarm via at least one Internet Protocol (“
IP”
) data packet to an intermediary alarm server; andestablishing, by the wireless communication module in the alarm system, a two-way voice communication session between the alarm system and a notification recipient, the notification recipient having been notified of the alarm, wherein establishing the two-way voice communication session comprises receiving, by the wireless communication module in the alarm system, a wireless voice call transferred from the intermediary alarm server, the intermediary alarm server transferring an automated voice call with the notification recipient to the wireless communication module.
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10. A method of providing wireless-enabled two-way voice connectivity between an alarm system and a notification recipient, the method comprising:
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reporting, by a wireless communication module in the alarm system, an alarm via at least one Internet Protocol (“
IP”
) data packet to an intermediary alarm server; andestablishing, by the wireless communication module in the alarm system, a two-way voice communication session between the alarm system and a notification recipient, the notification recipient having been notified of the alarm, wherein establishing the two-way voice communication session comprises calling, by the wireless communication module in the alarm system, into an automated phone system of the intermediary alarm server and requesting a call transfer to the notification recipient.
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11. An alarm system comprising:
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at least one sensor configured to sense an alarm; and a wireless communication module configured to; report the alarm via at least one Internet Protocol (“
IP”
) data packet to an intermediary alarm server; andestablish a two-way voice communication session between the alarm system and a notification recipient, the notification recipient having been notified of the alarm, wherein the wireless communication module is configured to establish the two-way voice communication session by; receiving a command to initiate a voice call to the notification recipient, the command being sent from the intermediary alarm server by the notification recipient and including a number for the notification recipient; and based on receipt of the command, making a wireless voice call to the number for the notification recipient.
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12. An alarm system comprising:
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at least one sensor configured to sense an alarm; and a wireless communication module configured to; report the alarm via at least one Internet Protocol (“
IP”
) data packet to an intermediary alarm server; andestablish a two-way voice communication session between the alarm system and a notification recipient, the notification recipient having been notified of the alarm, wherein the wireless communication module is configured to establish the two-way voice communication session by receiving a wireless voice call from the notification recipient with a passcode.
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13. An alarm system comprising:
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at least one sensor configured to sense an alarm; and a wireless communication module configured to; report the alarm via at least one Internet Protocol (“
IP”
) data packet to an intermediary alarm server; andestablish a two-way voice communication session between the alarm system and a notification recipient, the notification recipient having been notified of the alarm, wherein the wireless communication module is configured to establish the two-way voice communication session by receiving a wireless voice call transferred from the intermediary alarm server, the intermediary alarm server transferring an automated voice call with the notification recipient to the wireless communication module.
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14. An alarm system comprising:
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at least one sensor configured to sense an alarm; and a wireless communication module configured to; report the alarm via at least one Internet Protocol (“
IP”
) data packet to an intermediary alarm server; andestablish a two-way voice communication session between the alarm system and a notification recipient, the notification recipient having been notified of the alarm, wherein the wireless communication module is configured to establish the two-way voice communication session by calling into an automated phone system of the intermediary alarm server and requesting a call transfer to the notification recipient.
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Specification