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Alarm system with two-way voice

  • US 10,163,331 B2
  • Filed: 12/22/2016
  • Issued: 12/25/2018
  • Est. Priority Date: 06/15/2007
  • Status: Active Grant
First Claim
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1. A method of providing wireless-enabled two-way voice connectivity between an alarm system and a central monitoring station, the method comprising:

  • reporting, by a wireless communication module in the alarm system, an alarm via at least one Internet Protocol (“

    IP”

    ) data packet to the central monitoring station (“

    CS”

    ); and

    establishing, by the wireless communication module in the alarm system, a two-way voice communication session between the alarm system and an operator at the CS who is handling the alarm,wherein establishing the two-way voice communication session comprises;

    receiving confirmation that the alarm was received by the CS; and

    based on receipt of the confirmation, making a wireless voice call to the CS, the wireless voice call being routed to the operator at the CS who is handling the alarm based on a number of the wireless communication module.

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