Intelligent notification of requests for real-time online interaction via real-time communications and/or markup protocols, and related methods, systems, and computer-readable media

• US 10,164,929 B2
• Filed: 03/14/2013
• Issued: 12/25/2018
• Est. Priority Date: 09/28/2012
• Status: Expired due to Fees

• Current Assignee: Avaya Incorporated
• Original Assignee: Avaya Incorporated
• Inventors: Yoakum, John H.
• Primary Examiner(s): Henderson, Esther B.
• Assistant Examiner(s): Mahmud, Golam
• Application Number:
  US13/803,292
• Publication Number:
  US 20140095633A1
• Time in Patent Office: 2,112 Days
• Field of Search: 709206
• CPC Class Codes: H04L 51/043 using or handling presence information
• CPC Class Codes: H04L 51/212 using filtering or selective blocking
• CPC Class Codes: H04L 51/224 providing notification on incoming messages, e.g. pushed notifications of received messages

Abstract

Intelligent notification of requests for real-time online interaction, and related methods, systems, and computer-readable media are disclosed. In this regard, in one embodiment, a method for intelligently processing a request for real-time online interaction comprises receiving, by a computing device, a request for real-time online interaction directed to a recipient identifier associated with a recipient device of a recipient and originating from a requestor device of a requestor. The method further comprises determining, by the computing device, an interruption indicator that indicates a recipient activity priority relative to a delivery priority of the request for real-time online interaction. The method additionally comprises delivering a notification of the request for real-time online interaction to the recipient device of the recipient, responsive to the interruption indicator indicating that the delivery priority of the request for real-time online interaction exceeds the recipient activity priority.

Claims

1. A method for intelligently processing a request to establish a Web Real Time Communication (WebRTC) flow via network, comprising:

receiving, by a computing device, a request to establish a WebRTC flow directed to a recipient identifier associated with a recipient device of a recipient and originating from a requestor device of a requestor, the request to establish the WebRTC flow comprising a WebRTC offer message;

prior to delivering the WebRTC offer message to the recipient device, evaluating, by the computing device, recipient activity and a context for the recipient activity based on a weight assigned to each of a plurality of recipient activities and a plurality of contexts for the recipient activities, determining, by the computing device, a recipient activity priority based on the weighted evaluation of the recipient activity and context for the recipient activity, evaluating, by the computing device, a context for the request to establish the WebRTC flow based on a weight assigned to each of a plurality of contexts for the request to establish the WebRTC flow, determining, by the computing device, a delivery priority of the request to establish the WebRTC flow based on the weighted evaluation of the context for the request to establish the WebRTC flow, and determining, by the computing device, an interruption indicator based on one or more recipient-specified rules, wherein the one or more recipient-specified rules define and the interruption indicator indicates a relative priority between the recipient activity priority and the delivery priority of the request to establish the WebRTC flow;

responsive to the interruption indicator indicating that the recipient activity priority exceeds the delivery priority of the request to establish the WebRTC flow and instead of delivering the WebRTC offer message to the recipient device, determining whether to ignore the request, suggest an alternate communication media for a communication associated with the request, or suggest an alternate time for the WebRTC flow; and

in response to determining to suggest an alternate time, evaluating a scheduled activity of the recipient, evaluating a scheduled activity of the requestor, determining, based on the evaluating, a time period for an alternate interaction with the recipient, and providing the time period to the requestor device as a suggested time for the alternate interaction in response to the WebRTC offer message.

2. The method of claim 1, further comprising providing the requestor device with one or more options for the alternate interaction, the one or more options comprising a Short Messaging Service (SMS) messaging session, a Multimedia Messaging Service (MMS) messaging session, an Instant Messaging (IM) messaging session, a voice message, a video message, an email with the recipient, or combinations thereof.

3. The method of claim 1, wherein the request to establish the WebRTC flow comprises a request for a real-time video, voice, or combinations thereof.

4. The method of claim 1, wherein the request to establish the WebRTC flow comprises a request for a multiparty interaction.

5. The method of claim 1, wherein the recipient activity comprises a current activity of the recipient, the scheduled activity of the recipient, or combinations thereof.

6. The method of claim 1, wherein the context for the recipient activity comprises a subject matter of the recipient activity, a location of the recipient, a local date for the recipient, or a local time for the recipient, or combinations thereof.

7. The method of claim 1, wherein the context for the request to establish the WebRTC flow comprises an identity of the requestor, a history of interaction between the recipient and the requestor, a relationship between the recipient and the requestor, a scheduled activity of the requestor, a current activity of the requestor, a content of a message from the requestor accompanying the request to establish the WebRTC flow, metadata for the request to establish the WebRTC flow, or combinations thereof.

8. The method of claim 1 further comprising, responsive to the interruption indicator indicating that the delivery priority of the request to establish the WebRTC flow exceeds the recipient activity priority, delivering a notification of the request to establish the WebRTC flow to the recipient device of the recipient.

14. The method of claim 1, further comprising, responsive to the interruption indicator indicating that the delivery priority of the request to establish the WebRTC flow exceeds the recipient activity priority, delivering a notification of the request to establish the WebRTC flow to the recipient device of the recipient.

17. The method of claim 8, wherein delivering the notification of the request to establish the WebRTC flow to the recipient device of the recipient comprises determining a priority of an alert for the request, a type of the alert for the request, a visibility of the alert for the request, an audio indicator to be used for the alert for the request, or an audio volume of the alert for the request, or combinations thereof.

9. A system for providing intelligent notification of a request to establish a Web Real Time Communication (WebRTC) flow, comprising:

at least one communications interface; and

an intelligent notification agent associated with the at least one communications interface, the intelligent notification agent configured to;

receive a request to establish a WebRTC flow directed to a recipient identifier associated with a recipient device of a recipient and originating from a requestor device of a requestor, the request to establish the WebRTC flow comprising a WebRTC offer message;

prior to delivering the WebRTC offer message to the recipient device, evaluate recipient activity and a context for the recipient activity based on a weight assigned to each of a plurality of recipient activities and a plurality of contexts for the recipient activities, determine a recipient activity priority based on the weighted evaluation of the recipient activity and context for the recipient activity, evaluate a context for the request to establish the WebRTC flow based on a weight assigned to each of a plurality of contexts for the request to establish the WebRTC flow, determine a delivery priority of the request to establish the WebRTC flow based on the weighted evaluation of context for the request to establish the WebRTC flow, and determine an interruption indicator based on one or more recipient-specified rules, wherein the one or more recipient-specified rules define and the interruption indicator indicates a relative priority between the recipient activity priority delivery priority of the request to establish the WebRTC flow;

responsive to the interruption indicator indicating that the recipient activity priority exceeds the delivery priority of the request to establish the WebRTC flow and instead of delivering the WebRTC offer message to the recipient device, determining whether to ignore the request, suggest an alternate communication media for a communication associated with the request, or suggest an alternate time for the WebRTC flow; and

in response to determining to suggest an alternate time, evaluate a scheduled activity of the recipient and a scheduled activity of the requestor, determine, based on the evaluating, a time period for an alternate interaction with the recipient, and provide the time period to the requestor device as a suggested time for the alternate interaction in response to the WebRTC offer message.

10. The system of claim 9, wherein the intelligent notification agent is configured to determine the interruption indicator based on evaluating the recipient activity by evaluating a current activity of the recipient, the scheduled activity of the recipient, or combinations thereof.

11. The system of claim 9, wherein the intelligent notification agent is configured to determine the interruption indicator based on evaluating the context for the recipient activity by evaluating a subject matter of the recipient activity, a location of the recipient, a local date for the recipient, or a local time for the recipient, or combinations thereof.

12. The system of claim 9, wherein the intelligent notification agent is configured to determine the interruption indicator based on evaluating the context for the request to establish the WebRTC flow by evaluating an identity of the requestor, a history of interaction between the recipient and the requestor, a relationship between the recipient and the requestor, the scheduled activity of the requestor, a current activity of the requestor, a content of a message from the requestor accompanying the request to establish the WebRTC flow, metadata for the request to establish the WebRTC flow, or combinations thereof.

15. The system of claim 9, wherein the intelligent notification agent is further configured to, responsive to the interruption indicator indicating that the recipient activity priority to establish the WebRTC flow exceeds the delivery priority of the request, deliver a notification of the request to establish the WebRTC flow to the recipient device of the recipient.

18. The system of claim 9, wherein the intelligent notification agent is further configured to deliver a notification of the request to establish the WebRTC flow to the recipient device of the recipient, responsive to the interruption indicator indicating that the delivery priority of the request to establish the WebRTC flow exceeds the recipient activity priority.

13. A non-transitory computer-readable medium having stored thereon computer-executable instructions to cause a processor to implement a method comprising:

receiving a request to establish a Web Real Time Communication (WebRTC) flow directed to a recipient identifier associated with a recipient device of a recipient and originating from a requestor device of a requestor, the request to establish the WebRTC flow comprising a WebRTC offer message;

prior to delivering the WebRTC offer message to the recipient device, evaluating recipient activity and a context for the recipient activity based on a weight assigned to each of a plurality of recipient activities and a plurality of contexts for the recipient activities, determining a recipient activity priority based on the weighted evaluation of the recipient activity and context for the recipient activity, evaluating a context for the request to establish the WebRTC flow based on a weight assigned to each of a plurality of contexts for the request to establish the WebRTC flow, determining a delivery priority of the request to establish the WebRTC flow based on the weighted evaluation of context for the request to establish the WebRTC flow, and determining an interruption indicator based on one or more recipient-specified rules, wherein the one or more recipient-specified rules define and the interruption indicator indicates a relative priority between the recipient activity priority delivery priority of the request to establish the WebRTC flow;

responsive to the interruption indicator indicating that the recipient activity priority exceeds the delivery priority of the request to establish the WebRTC flow and instead of delivering the WebRTC offer message to the recipient device, determining whether to ignore the request, suggest an alternate communication media for a communication associated with the request, or suggest an alternate time for the WebRTC flow; and

in response to determining to suggest an alternate time, evaluating a scheduled activity of the recipient and a scheduled activity of the requestor, determining, based on the evaluating, a time period for an alternate interaction with the recipient, and providing the time period to the requestor device as a suggested time for the alternate interaction in response to the WebRTC offer message.

16. The non-transitory computer-readable medium of claim 13, the method further comprising, responsive to the interruption indicator indicating that the recipient activity priority to establish the WebRTC flow exceeds the delivery priority of the request,

delivering a notification of the request to establish the WebRTC flow to the recipient device of the recipient.

19. The non-transitory computer-readable medium of claim 13 having stored thereon the computer-executable instructions to cause the processor to implement the method further comprising, responsive to the interruption indicator indicating that the delivery priority of the request to establish the WebRTC flow exceeds the recipient activity priority, delivering a notification of the request to establish the WebRTC flow to the recipient device of the recipient.