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Automated device assistance

  • US 10,165,056 B2
  • Filed: 06/30/2015
  • Issued: 12/25/2018
  • Est. Priority Date: 06/30/2015
  • Status: Active Grant
First Claim
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1. A method, comprising:

  • receiving, from a first assistance device, a request for the first assistance device to assist an automated device with an activity being performed by a user at the automated device;

    responsive to receiving the request for the first assistance device to assist the automated device, generating, by a computing device, a first network connection between the automated device and the first assistance device, wherein the first assistance device is configured to assist with the activity being performed by the user at the automated device;

    responsive to generating the first network connection between the automated device and the first assistance device, updating, by the computing device, an activity assistance portal to display an indication that the first assistance device is assisting the user with the activity being performed by the user at the automated device;

    determining, by the computing device, capabilities of the first assistance device and one or more other assistance devices at a location of the first assistance device;

    based on the capabilities of the first assistance device and the one or more other assistance devices at the location of the first assistance device, automatically generating, by the computing device, a request to transfer service to a second assistance device;

    responsive to automatically generating the request to transfer service, removing, by the computing device, the first network connection between the automated device and the first assistance device and generating a second network connection between the automated device and the second assistance device, wherein the second assistance device is configured to assist with the activity being performed by the user at the automated device; and

    responsive to generating the second network connection between the automated device and the second assistance device, updating, by the computing device, the activity assistance portal to display an indication that the second assistance device is assisting the user with the activity being performed by the user at the automated device.

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