Method for including caller-provided subject information in the Caller-ID display of enterprise telephones

• US 10,165,116 B2
• Filed: 05/18/2015
• Issued: 12/25/2018
• Est. Priority Date: 05/28/2009
• Status: Active Grant

• Current Assignee: Arlington Technologies, LLC (Dominion Harbor Enterprises, LLC)
• Original Assignee: Avaya Incorporated
• Inventors: Michaelis, Paul Roller, Wrobel, Charles C.
• Primary Examiner(s): Hashem, Lisa
• Application Number:
  US14/715,176
• Publication Number:
  US 20150249744A1
• Time in Patent Office: 1,317 Days
• CPC Class Codes: H04M 2203/2038 Call context notifications
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/4365 based on information specified by the calling party, e.g. priority or subject
• CPC Class Codes: H04M 3/5191 interacting with the Internet

Abstract

Say John on a PSTN needs to contact Chuck. Chuck'"'"'s telephone is a SIP, H.323, DCP, or analog endpoint, connected to the PSTN via an enterprise network and gateway. John already knows Chuck'"'"'s number. Before dialing Chuck'"'"'s phone number, John navigates to a URL that includes something unique to Chuck in its name, such as www.xyzco.com/303-555-212 or www.xyzco.com/chuck. The webpage of the URL contains two fields: number you will be calling from and subject. John enters his number and then enters the subject “Sale going through!” John then dials Chuck'"'"'s number. The enterprise network receives the call and the associated Caller-ID via its PSTN gateway, maps the inbound Caller-ID to the information provided by John, routes the call to Chuck'"'"'s phone, and causes the display on Chuck'"'"'s phone to show John'"'"'s Caller-ID and the subject of the call. Chuck thinks the subject may be important and therefore decides to answer.

Claims

1. A method for enhanced communication comprising:

receiving information, by a processor, via a distributed network, from a communications endpoint, the received information having been entered, by a caller, on an interface on the communications endpoint, wherein the received information comprises an entered callee'"'"'s name corresponding to a callee;

receiving an inbound call, by the processor, via a Public Switched Telephone Network (PSTN), from the communications endpoint, wherein the inbound call is initiated based on the entered callee'"'"'s name;

in response to receiving the entered callee'"'"'s name via the distributed network and receiving the inbound call via the PSTN, looking-up the entered callee'"'"'s name, by the processor, in a database to find a telephone number for the callee; and

routing, by the processor, the inbound call from the caller to the callee based on the looked-up telephone number for the callee.

2. The method of claim 1, wherein the received information further comprises timing information to identify the inbound call, wherein the timing information to identify the inbound call is used to map the received information for routing the inbound call from the caller to the callee.

3. The method of claim 2, wherein the timing information is a time stamp that is used to identify the inbound call.

4. The method of claim 1, wherein the distributed network is an internet and wherein the received information further comprises one or more of a name, a calling from number, a pre-configured text, presence information, Global Positioning Satellite (GPS) information, a nickname, subject information, or a message.

5. The method of claim 4, wherein the received information comprises the calling from number.

6. The method of claim 4, wherein the received information comprises the presence information.

7. The method of claim 4, wherein the received information comprises the GPS information.

8. The method of claim 4, wherein the received information comprises the nickname.

9. The method of claim 4, wherein the received information comprises the subject information.

10. The method of claim 1, wherein the received information is one or more of a name, a calling from number, a pre-configured text, presence information, Global Positioning Satellite (GPS) information, a nickname, subject information, or a message, wherein the received information is one or more of displayed to or played to the callee, and further comprising one or more of forwarding the received information to another destination or displaying the received information on a Caller-ID Call Waiting display.

11. The method of claim 1, wherein the looking-up is based on one or more of caller-ID information, the received information, or plain old telephone system information and wherein the looking-up is used to route the inbound call to a customer service agent in a call center.

12. The method of claim 1, wherein the received information is stored with a left voice mail message and wherein the left message is from the caller.

13. The method of claim 1, wherein the routed call from the caller to the callee is further routed based on a caller-ID supplied as part of the inbound call, wherein the received information further comprises a user name that is routed over the distributed network, and wherein the user name routed over the distributed network is used in conjunction with a called-ID supplied in the inbound call to identify a user in a corporation.

14. A system for enhanced communication comprising:

a microprocessor executable message mapping module and processor that receives information, via a distributed network, from a communications endpoint, the received information having been entered on an interface, by a caller, on the communications endpoint, wherein the received information comprises an entered callee'"'"'s name of a callee, the processor receives an inbound call, via a Public Switched Telephone Network (PSTN), from the communications endpoint, wherein the inbound call is initiated based on the entered callee'"'"'s name, looks-up the entered callee'"'"'s name, by the processor, in a database to find a telephone number for the callee in response to receiving the entered callee'"'"'s name via the distributed network and receiving the inbound call via the PSTN, and the processor routes the inbound call from the caller to the callee based on the looked-up telephone number for the callee.

15. The system of claim 14, wherein the received information further comprises timing information to identify the inbound call, wherein the timing information to identify the inbound call is used to map the received information for routing the inbound call from the caller to the callee.

16. The system of claim 15, wherein the timing information is a time stamp that is used to identify the inbound call.

17. The system of claim 14, wherein the distributed network is an internet and wherein the received information further comprises one or more of a name, a calling from number, a pre-configured text, presence information, GPS information, a nickname, subject information, or a message.

18. The system of claim 14, wherein the received information is one or more of a name, a calling from number, a pre-configured text, presence information, GPS information, a nickname, subject information, or a message, wherein the received information is one or more of displayed to or played to the callee, and wherein an enterprise network that cooperates with the message mapping module to one or more of forward the received information to another destination or display the received information on a Caller-ID Call Waiting display.

19. The system of claim 14, wherein the looking-up is based on one or more of caller-ID information, the received information, or plain old telephone system information and wherein the look up is used to route the inbound call to a customer service agent in a call center.

20. The system of claim 14, wherein the received information is stored with a left voice mail message and wherein the left message is from the caller.