System for monitoring resource utilization and resource optimization

• US 10,165,393 B2
• Filed: 05/27/2016
• Issued: 12/25/2018
• Est. Priority Date: 05/27/2016
• Status: Active Grant

• Current Assignee: Bank of America Corp.
• Original Assignee: Bank of America Corp.
• Inventors: Jones-McFadden, Alicia C., Castinado, Joseph Benjamin, Clark, Matthew Eugene
• Primary Examiner(s): Srivastava, Vivek
• Assistant Examiner(s): Asres, Hermon
• Application Number:
  US15/167,093
• Publication Number:
  US 20170346711A1
• Time in Patent Office: 942 Days
• Field of Search: 709224
• CPC Class Codes: G06Q 20/3221 Access to banking information through M-devices
• CPC Class Codes: G06Q 20/3224 Transactions dependent on location of M-devices
• CPC Class Codes: H04L 47/803 Application aware
• CPC Class Codes: H04W 24/02 Arrangements for optimising operational condition
• CPC Class Codes: H04W 24/04 Arrangements for maintaining operational condition
• CPC Class Codes: H04W 24/08 Testing, supervising or monitoring using real traffic
• CPC Class Codes: H04W 4/02 Services making use of location information

Abstract

A system for monitoring resource utilization and optimization includes an entity system having a network communication interface and a memory device storing a resource monitoring and utilization application and a resource application. A processing device is operatively coupled to the memory device, wherein the processing device is configured to execute computer-readable program code to: determine based on the utilization of a resource application and/or a physical transaction related to the resource application to initiate the resource monitoring and utilization application; initiate the resource monitoring and utilization application to transmit information about the resource application to a user device.

Claims

1. A system for monitoring resource utilization and resource optimization, the system comprising:

one or more network communication interfaces;

one or more memory devices storing a resource monitoring and utilization application, resource applications, and physical transactions;

a processing device operatively coupled to the one or more memory devices, wherein the processing device is configured to execute computer-readable program code to;

monitor utilization of the resource applications by a user on a user device, wherein the resource applications comprise an entity'"'"'s on-line and mobile resource transaction applications;

monitor the physical transactions made by the user through the use of one or more entity systems, wherein the physical transactions occur without the use of the resource applications;

access logic rules, wherein the logic rules are used to determine optimum resource utilization for the resource applications for the user based on potential utilization of the resources applications;

determine based on the utilization of the resource applications, the physical transactions, and the logic rules when the optimum resource utilization is met by comparing the utilization of the resource applications and the physical transactions to potential utilization of the resource applications;

take no action when the optimum resource utilization is met;

initiate the resource monitoring and utilization application on the user device when the optimum resource utilization fails to be met;

establish a communication channel between the user device and the one or more entity systems in response to initiating functionality of the resource monitoring and utilization application; and

transmit control signals to the user device to dynamically display a graphical user interface with information associated with the utilization of at least one of the resource applications from the one or more entity systems, wherein the information is transmitted from the one or more entity systems to the user device via the communication channel, and wherein the information is about the utilization of the at least one of the resource applications.

2. The system of claim 1, wherein the resource applications comprises at least an online/mobile banking application.

3. The system of claim 1, wherein the logic rules determine if a predetermined condition is met.

4. The system of claim 1, wherein the logic rules are predictive of a need for the resource application.

5. The system of claim 3, wherein the predetermined condition is based on individual user data.

6. The system of claim 3, wherein the predetermined condition is based on aggregated user data.

7. The system of claim 1, wherein the information comprises a tutorial for a first resource application, and wherein transmitting the control signals to the user device to display the graphical user interface with the tutorial for the first resource application occurs in response to the user using the first resource application or another resource application when the potential utilization of the first resource application could have been used to meet the optimum resource utilization.

8. The system of claim 1, wherein the information comprises contact information for a financial center based on a location of the user device.

9. A method for monitoring resource utilization and optimization, the method comprising:

monitoring, by one or more processing devices, utilization of resource applications by a user on a user device, wherein the resource applications comprise an entity'"'"'s on-line and mobile resource transaction applications;

monitoring, by the one or more processing devices, physical transactions made by the user through the use of one or more entity systems, wherein the physical transactions occur without the use of the resource applications;

accessing, by the one or more processing devices, logic rules, wherein the logic rules are used to determine optimum resource utilization for the resource applications for the user based on potential utilization of the resources applications;

determining, by the one or more processing devices, based on the utilization of the resource applications, the physical transactions, and the logic rules when the optimum resource utilization is met by comparing the utilization of the resource applications and the physical transactions to potential utilization of the resource applications;

take no action when the optimum resource utilization is met;

initiating, by the one or more processing devices, the resource monitoring and utilization application on the user device when the optimum resource utilization fails to be met;

establishing, by the one or more processing devices, a communication channel between the user device and the one or more entity systems in response to initiating functionality of the resource monitoring and utilization application; and

transmitting, by the one or more processing devices, control signals to the user device to dynamically display a graphical user interface with information associated with the utilization of at least one of the resource applications from the one or more entity systems, wherein the information is transmitted from the one or more entity systems to the user device via the communication channel, and wherein the information is about the utilization of the at least one of the resource applications.

10. The method of claim 9, wherein the logic rules determine if a predetermined condition is met where the predetermined condition is based on individual user data or aggregated user data.

11. The method of claim 9, wherein the resource applications comprise at least an online/mobile banking application and the one or more entity systems comprise a financial institution system.

12. The method of claim 9, wherein the information comprises a tutorial for a first resource application, and wherein transmitting the control signals to the user device to display the graphical user interface with the tutorial for the first resource application occurs in response to the user using the first resource application or another resource application when the potential utilization of the first resource application could have been used to meet the optimum resource utilization.

13. The method of claim 9, wherein the information comprises contact information for a financial center based on a location of the user device.

14. A computer program product for monitoring resource utilization and optimization, the computer program product comprising at least one non-transitory computer-readable medium having computer-readable program code portions embodied therein, the computer-readable program code portions comprising:

an executable portion configured to monitor utilization of resource applications by a user on a user device, wherein the resource applications comprise an entity'"'"'s on-line and mobile resource transaction applications;

an executable portion configured to monitor physical transactions made by the user through the use of one or more entity systems, wherein the physical transactions occur without the use of the resource applications;

an executable portion configured to access logic rules, wherein the logic rules are used to determine optimum resource utilization for the resource applications for the user based on potential utilization of the resources applications;

an executable portion configured to determine based on the utilization of the resource applications, the physical transactions, and the logic rules when the optimum resource utilization is met by comparing the utilization of the resource applications and the physical transactions to potential utilization of the resource applications;

an executable portion configured to take no action when the optimum resource utilization is met;

an executable portion configured to initiate the resource monitoring and utilization application on the user device when the optimum resource utilization fails to be met;

an executable portion configured to establish a communication channel between the user device and the one or more entity systems in response to initiating functionality of the resource monitoring and utilization application; and

an executable portion configured to transmit control signals to the user device to dynamically display a graphical user interface with information associated with the utilization of at least one of the resource applications from the one or more entity systems, wherein the information is transmitted from the one or more entity systems to the user device via the communication channel, and wherein the information is about the utilization of the at least one of the resource applications.

15. The computer program product of claim 14, wherein the logic rules determine if a predetermined condition is met where the predetermined condition is based on individual user data or aggregated user data.

16. The computer program product of claim 14, wherein the resource applications comprise at least an online/mobile banking application and the one or more entity systems comprise one or more financial institution systems.

17. The computer program product of claim 14, wherein the information comprises a tutorial for a first resource application, and wherein transmitting the control signals to the user device to display the graphical user interface with the tutorial for the first resource application occurs in response to the user using the first resource application or another resource application when the potential utilization of the first resource application could have been used to meet the optimum resource utilization.

18. The computer program product of claim 14, wherein the information comprises contact information for a financial center based on a location of the user device.