Method and system for remote diagnostic, control and information collection based on various communication modes for sending messages to users
First Claim
1. A method of monitoring usage of an image output device, comprising:
- obtaining, based on received resource usage information for a registered user, a total resource usage of the registered user;
determining whether the obtained total resource usage of the registered user meets a first condition by comparing the obtained total resource usage to a predetermined percentage of a predetermined threshold; and
transmitting a first message over a network to a destination, when it is determined in the determining step that the obtained total resource usage of the registered user meets the first condition based on the predetermined percentage of the predetermined threshold.
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Accused Products
Abstract
A method, system, and program product for communicating with machines and end users connected to a network. Information sent to or from the machines is transmitted using electronic mail or a via a direct connection. The electronic mail may be transmitted over the Internet to a service center or from a service center to a resource administrator, but also may remain within a local or wide area network for transmission between a machine and an end user or a resource administrator. E-mail messages may be transmitted from a computer which is attached to a device which is being monitored or controlled and include information regarding the status, usage or capabilities of the attached device. The device may send status messages and usage information of the device by an end user to either a resource administrator or to a service center on the Internet through a firewall.
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Citations
16 Claims
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1. A method of monitoring usage of an image output device, comprising:
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obtaining, based on received resource usage information for a registered user, a total resource usage of the registered user; determining whether the obtained total resource usage of the registered user meets a first condition by comparing the obtained total resource usage to a predetermined percentage of a predetermined threshold; and transmitting a first message over a network to a destination, when it is determined in the determining step that the obtained total resource usage of the registered user meets the first condition based on the predetermined percentage of the predetermined threshold. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. An apparatus for monitoring usage of an image output device, comprising:
processing circuitry configured to obtain, based on received resource usage information for a registered user, a total resource usage of the registered user; determine whether the obtained total resource usage of the registered user meets a first condition by comparing the obtained total resource usage to a predetermined percentage of a predetermined threshold; and transmit a first message over a network to a destination, when it is determined that the obtained total resource usage of the registered user meets the first condition based on the predetermined percentage of the predetermined threshold. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16)
Specification