Method and system for remote diagnostic, control and information collection based on various communication modes for sending messages to users

• US 10,168,964 B2
• Filed: 05/24/2017
• Issued: 01/01/2019
• Est. Priority Date: 09/29/1999
• Status: Expired due to Fees

• Current Assignee: Ricoh Company Limited
• Original Assignee: Ricoh Company Limited
• Inventors: Motoyama, Tetsuro, Niro, Masaichi
• Primary Examiner(s): Vu, Viet D
• Application Number:
  US15/603,523
• Publication Number:
  US 20170255422A1
• Time in Patent Office: 587 Days
• CPC Class Codes: G03G 15/5079 for maintenance
• CPC Class Codes: G06F 11/2294 by remote test
• CPC Class Codes: G06F 3/1207 resulting in the user being informed about print result after a job submission
• CPC Class Codes: G06F 3/1219 with regard to consumables, e.g. ink, toner, paper
• CPC Class Codes: G06F 3/1273 Print job history, e.g. logging, accounting, tracking
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 43/08 Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters
• CPC Class Codes: H04L 51/00 User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
• CPC Class Codes: H04L 51/08 Annexed information, e.g. attachments
• CPC Class Codes: H04L 51/226 Delivery according to priorities
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04N 1/00209 Transmitting or receiving image data, e.g. facsimile data, via a computer, e.g. using e-mail, a computer network, the internet, I-fax
• CPC Class Codes: H04N 1/0323 Heads moving to and away from the reproducing medium, e.g. for pressure sensitive reproducing
• CPC Class Codes: H04N 1/32021 according to the type of received information
• CPC Class Codes: H04N 2201/0017 Notifying a communication result
• CPC Class Codes: H04N 2201/3202 of communication or activity log or report

Abstract

A method, system, and program product for communicating with machines and end users connected to a network. Information sent to or from the machines is transmitted using electronic mail or a via a direct connection. The electronic mail may be transmitted over the Internet to a service center or from a service center to a resource administrator, but also may remain within a local or wide area network for transmission between a machine and an end user or a resource administrator. E-mail messages may be transmitted from a computer which is attached to a device which is being monitored or controlled and include information regarding the status, usage or capabilities of the attached device. The device may send status messages and usage information of the device by an end user to either a resource administrator or to a service center on the Internet through a firewall.

Claims

1. A method of monitoring usage of an image output device, comprising:

obtaining, based on received resource usage information for a registered user, a total resource usage of the registered user;

determining whether the obtained total resource usage of the registered user meets a first condition by comparing the obtained total resource usage to a predetermined percentage of a predetermined threshold; and

transmitting a first message over a network to a destination, when it is determined in the determining step that the obtained total resource usage of the registered user meets the first condition based on the predetermined percentage of the predetermined threshold.

2. The method of claim 1, further comprising:

receiving, from the image output device, a second message that includes resource usage information for a job, wherein the job was processed by the image output device for the registered user of the image output device.

3. The method of claim 1, further comprising:

calculating a usage percentage for the registered user based on the obtained total resource usage and the predetermined threshold,

wherein the transmitting step further comprises transmitting the first message, which includes the calculated usage percentage.

4. The method of claim 1, wherein the transmitting step further comprises transmitting the first message, which includes the predetermined threshold.

5. The method of claim 1, wherein the transmitting step further comprises transmitting the first message to the destination, which is an address corresponding to the registered user.

6. The method of claim 1, wherein the transmitting step further comprises transmitting the first message to the destination using email.

7. The method of claim 2, wherein the receiving step comprises receiving the resource usage information for the job, which includes a number of pages processed by the image output device.

8. The method of claim 1, further comprising:

determining whether the obtained total resource usage of the registered user meets a second condition based on the predetermined threshold; and

transmitting a second message over a network to a destination, when it is determined in the determining step that the obtained total resource usage of the registered user meets the second condition based on the predetermined threshold.

9. An apparatus for monitoring usage of an image output device, comprising:

processing circuitry configured to

obtain, based on received resource usage information for a registered user, a total resource usage of the registered user;

determine whether the obtained total resource usage of the registered user meets a first condition by comparing the obtained total resource usage to a predetermined percentage of a predetermined threshold; and

transmit a first message over a network to a destination, when it is determined that the obtained total resource usage of the registered user meets the first condition based on the predetermined percentage of the predetermined threshold.

10. The apparatus of claim 9, wherein the processing circuitry is further configured to receive, from the image output device, a second message that includes resource usage information for a job, wherein the job was processed by the image output device for the registered user of the image output device.

11. The apparatus of claim 9, wherein the processing circuitry is further configured to calculate a usage percentage for the registered user based on the obtained total resource usage and the predetermined threshold, and transmit the first message, which includes the calculated usage percentage.

12. The apparatus of claim 9, wherein the processing circuitry is further configured to transmit the first message, which includes the predetermined threshold.

13. The apparatus of claim 9, wherein the processing circuitry is further configured to transmit the first message to the destination, which is an address corresponding to the registered user.

14. The apparatus of claim 9, wherein the processing circuitry is further configured to transmit the first message to the destination using email.

15. The apparatus of claim 10, wherein processing circuitry is further configured to receive the resource usage information for the job, which includes a number of pages processed by the image output device.

16. The apparatus of claim 9, wherein the processing circuitry is further configured to:

determine whether the obtained total resource usage of the registered user meets a second condition based on the predetermined threshold; and

transmit a second message over a network to a destination, when it is determined in the determining step that the obtained total resource usage of the registered user meets the second condition based on the predetermined threshold.