Task status tracking and update system

• US 10,169,079 B2
• Filed: 12/11/2015
• Issued: 01/01/2019
• Est. Priority Date: 12/11/2015
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Allan, Robert, Smith, Constance E., Togwe, Thembani, Whitney, Michael J.
• Primary Examiner(s): Augustine, Nicholas
• Application Number:
  US14/966,456
• Publication Number:
  US 20170168870A1
• Time in Patent Office: 1,117 Days
• CPC Class Codes: G06F 3/0482 Interaction with lists of selectable items, e.g. menus
• CPC Class Codes: G06F 3/04842 Selection of displayed objects or displayed text elements G06F3/0482 takes precedence
• CPC Class Codes: G06F 9/4881 Scheduling strategies for dispatcher, e.g. round robin, multi-level priority queues
• CPC Class Codes: G06Q 10/06311 Scheduling, planning or task assignment for a person or group
• CPC Class Codes: G06Q 10/103 Workflow collaboration or project management

Abstract

Aspects include a method, a system and a computer program product for providing status updates while collaboratively resolving an issue. The method includes identifying, using a processing device, one or more key phrases in an electronic text-based message. Based on the identified one or more key phrases, at least one status-based suggestion is provided to a user to change a status milestone associated with a problem resolution. The providing of the change of milestone includes: building a table to map a key phrase to one or more status identifiers; mapping the key phrase to one or more status identifiers to associate the key phrase with the at least one status-based suggestion; and displaying a corresponding status milestone based on the user selecting from the at least one status-based suggestion.

Claims

1. A method for providing status updates while collaboratively resolving an issue, the method comprising:

receiving, using a processing device, an electronic text-based message from a user;

identifying, using the processing device, one or more key phrases in the electronic text-based message, wherein the one or more key phrases are identified based at least in part on training a neural network using training data and applying the neural network to the electronic text-based message, wherein the training data includes key phrases manually indicated by a user;

in response to identifying the one or more key phrases in the received electronic text-based message, automatically displaying, by the processing device, the one or more key phrases to the user with highlighted text;

receiving, by the processing device, a selection from a user of a displayed key phrase from the one or more key phrases that were displayed with highlighted text; and

in response to the user selecting, the displayed key phrase from the one or more key phrases displayed with highlighted text, providing at least one status-based suggestion to the user to change a status milestone associated with a problem resolution based on the user selected key phrase;

wherein the providing of the at least one status-based suggestion to the user based on the user selected key phrase comprises;

building a table to map a key phrase to one or more status identifiers;

mapping the key phrase to one or more status identifiers to associate the key phrase with the at least one status-based suggestion;

in response to the user selecting the displayed key phrase having highlighted text, matching the highlighted text to the key phrase of the table to identify the at least one status-based suggestion that is associated with the matching key phrase in the table and then displaying the at least one status-based suggestion to the user for selection; and

displaying a corresponding status milestone based on the user selecting from the at least one status-based suggestion.

2. The method of claim 1, wherein in the providing, building the table comprises receiving key phrases manually indicated by the user, and mapping the key phrase comprises manually mapping the identified one or more key phrases to one or more status identifiers to associate the identified one or more key phrases with at least one status based suggestion.

3. The method of claim 1 wherein in the providing, building the table comprises machine learning of at least one new key phrase to update the table, thereby associating the at least one new key phrase with the at least one status-based suggestion based on statistical frequency of association of key phrases with a manually applied status.

4. The method of claim 1 wherein in the providing, the suggestion to the user to change the status milestone includes a suggestion to omit one or more subsequent status milestones.

5. The method of claim 1 wherein in the providing, the suggestion to the user to change the status milestone includes a suggestion to revert to a previous status milestone.

6. The method of claim 1 further comprising:

transmitting to a second user the status milestone selected by the user; and

based on the transmitted status milestone, approving the transmitted status milestone by the second user prior to displaying the corresponding status milestone.

7. The method of claim 1 wherein the identifying of the one or more key phrases enables unilaterally provisioning computing capabilities to change the status milestone associated with the problem resolution.

8. A system for providing status updates while collaboratively resolving an issue, the system comprising:

a memory having computer readable instructions; and

one or more processors for executing the computer readable instructions, the computer readable instructions comprising;

receiving, using a processing device, an electronic text-based message from a user;

identifying, using the processing device, one or more key phrases in the electronic text-based message, wherein the one or more key phrases are identified based at least in part on training a neural network using training data and applying the neural network to the electronic text-based message, wherein the training data includes key phrases manually indicated by a user;

in response to identifying the one or more key phrases in the received electronic text-based message, automatically displaying, by the processing device, the one or more key phrases to the user with highlighted text;

receiving, by the processing device, a selection from a user of a displayed key phrase from the one or more key phrases that were displayed with highlighted text; and

in response to the user selecting the displayed key phrase from the one or more key phrases displayed with highlighted text, providing at least one status-based suggestion to the user to change a status milestone associated with a problem resolution based on the user selected key phrase;

wherein the providing of the at least one status-based suggestion to the user based on the user selected key phrase comprises;

building a table to map a key phrase to one or more status identifiers;

mapping the key phrase to one or more status identifiers to associate the key phrase with the at least one status-based suggestion;

in response to the user selecting the displayed key phrase having highlighted text, matching the highlighted text to the key phrase of the table to identify the at least one status-based suggestion that is associated with the matching key phrase in the table and then displaying the at least one status-based suggestion to the user for selection; and

displaying a corresponding status milestone based on the user selecting from the at least one status-based suggestion.

9. The system of claim 8 wherein in the providing, building the table comprises receiving key phrases manually indicated by the user, and mapping the key phrase comprises manually mapping the identified one or more key phrases to one or more status identifiers to associate the identified one or more key phrases with at least one status based suggestion.

10. The system of claim 8 wherein in the providing, building the table comprises machine learning of at least one new key phrase to update the table, thereby associating the at least one new key phrase with the at least one status-based suggestion based on statistical frequency of association of key phrases with a manually applied status.

11. The system of claim 8 wherein in the providing, the suggestion to the user to change the status milestone includes a suggestion to omit one or more subsequent status milestones.

12. The system of claim 8 wherein in the providing, the suggestion to the user to change the status milestone includes a suggestion to revert to a previous status milestone.

13. The system of claim 8 wherein the computer readable instructions further comprise:

transmitting to a second user the status milestone selected by the user; and

based on the transmitted status milestone, approving the transmitted status milestone by the second user prior to displaying the corresponding status milestone.

14. The system of claim 8 wherein the identifying of the one or more key phrases enables unilaterally provisioning computing capabilities to change the status milestone associated with the problem resolution.

15. A computer program product for providing status updates while collaboratively resolving an issue, the computer program product comprising a computer readable storage medium having program instructions embodied therewith, the program instructions executable by a processor to cause the processor to perform:

receiving, using a processing device, an electronic text-based message from a user;

identifying, using the processing device, one or more key phrases in the electronic text-based message, wherein the one or more key phrases are identified based at least in part on training a neural network using training data and applying the neural network to the electronic text-based message, wherein the training data includes key phrases manually indicated by a user;

in response to identifying the one or more key phrases in the received electronic text-based message, automatically displaying, by the processing device, the one or more key phrases to the user with highlighted text;

receiving, by the processing device, a selection from a user of a displayed key phrase from the one or more key phrases that were displayed with highlighted text; and

in response to the user selecting the displayed key phrase from the one or more key phrases displayed with highlighted text, providing at least one status-based suggestion to the user to change a status milestone associated with a problem resolution based on the user selected key phrase;

wherein the providing of the at least one status-based suggestion to the user based on the user selected key phrase comprises;

building a table to map a key phrase to one or more status identifiers;

mapping the key phrase to one or more status identifiers to associate the key phrase with the at least one status-based suggestion;

in response to the user selecting the displayed key phrase having highlighted text, matching the highlighted text to the key phrase of the table to identify the at least one status-based suggestion that is associated with the matching key phrase in the table and then displaying the at least one status-based suggestion to the user for selection; and

displaying a corresponding status milestone based on the user selecting from the at least one status-based suggestion.

16. The computer program product of claim 15 wherein in the providing, building the table comprises receiving key phrases manually indicated by the user, and mapping the key phrase comprises manually mapping the identified one or more key phrases to one or more status identifiers to associate the identified one or more key phrases with at least one status based suggestion.

17. The computer program product of claim 15 wherein in the providing, building the table comprises machine learning of at least one new key phrase to update the table, thereby associating the at least one new key phrase with the at least one status-based suggestion based on statistical frequency of association of key phrases with a manually applied status.

18. The computer program product of claim 15 wherein in the providing, the suggestion to the user to change the status milestone includes a suggestion to omit one or more subsequent status milestones.

19. The computer program product of claim 15 wherein in the providing, the suggestion to the user to change the status milestone includes reverting to a previous status milestone.

20. The computer program product of claim 15 wherein the program instructions executable by a processor further comprise:

transmitting to a second user the status milestone selected by the user; and

based on the transmitted status milestone, approving the transmitted status milestone by the second user prior to displaying the corresponding status milestone.