System and method to present a summarized task view in a case management system
First Claim
1. A computer implemented method for providing information related to a task in a case management system configured to process a plurality of cases, the computer implemented method comprising:
- monitoring, by a server, requests for resources used to perform a plurality of tasks and storing correlations between the requested resources and tasks from the plurality of tasks;
clustering the plurality of cases, by the server, into a plurality of case clusters, wherein each of the plurality of case clusters is associated with a case similarity factor shared by at least two cases of the plurality of cases;
for a case cluster of the plurality of case clusters, identifying, by the server, a plurality of task clusters, wherein each of the plurality of task clusters is associated with a task similarity factor shared by at least two tasks of the task cluster, and tasks of the plurality of task clusters are performed on cases of the case cluster;
analyzing, by the server, reports and documents used to perform the at least two tasks of the task cluster sharing the task similarity factor;
associating, by the server, the reports and documents used to perform the at least two tasks of the task cluster sharing the task similarity factor with the task cluster associated with the task similarity factor; and
when performing a task sharing the task similarity factor with the at least two tasks of the task cluster sharing the task similarity factor, providing, by the server, to a remote computer, at least one report based on the reports associated with the task cluster and at least one summary based on the documents associated with the task cluster.
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Accused Products
Abstract
A system and method is illustrated for providing information related to a task in a case management system configured to process a plurality of cases. The system and method includes identifying among the plurality of cases case clusters, for a case cluster of the case clusters, identifying task clusters, wherein each of task cluster is associated with a task similarity factor shared by at least two tasks of the task cluster, and tasks of the task clusters are performed on cases of the case cluster, analyzing reports and documents used to perform the at least two tasks of the task cluster sharing the task similarity factor, and when performing a task sharing the task similarity factor with the at least two tasks, providing at least one report based on the reports and at least one summary based on the documents.
56 Citations
20 Claims
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1. A computer implemented method for providing information related to a task in a case management system configured to process a plurality of cases, the computer implemented method comprising:
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monitoring, by a server, requests for resources used to perform a plurality of tasks and storing correlations between the requested resources and tasks from the plurality of tasks; clustering the plurality of cases, by the server, into a plurality of case clusters, wherein each of the plurality of case clusters is associated with a case similarity factor shared by at least two cases of the plurality of cases; for a case cluster of the plurality of case clusters, identifying, by the server, a plurality of task clusters, wherein each of the plurality of task clusters is associated with a task similarity factor shared by at least two tasks of the task cluster, and tasks of the plurality of task clusters are performed on cases of the case cluster; analyzing, by the server, reports and documents used to perform the at least two tasks of the task cluster sharing the task similarity factor; associating, by the server, the reports and documents used to perform the at least two tasks of the task cluster sharing the task similarity factor with the task cluster associated with the task similarity factor; and when performing a task sharing the task similarity factor with the at least two tasks of the task cluster sharing the task similarity factor, providing, by the server, to a remote computer, at least one report based on the reports associated with the task cluster and at least one summary based on the documents associated with the task cluster. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A system for providing information related to a task in a case management system configured to process a plurality of cases, the system comprising:
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a case categorizer, residing on a server, to identify among the plurality of cases a plurality of case clusters, wherein each of the plurality of case clusters is associated with a case similarity factor shared by at least two cases of the plurality of cases; a task categorizer, operatively coupled to the case categorizer, for a case cluster of the plurality of case clusters, to identifying a plurality of task clusters, wherein each of the plurality of task cluster is associated with a task similarity factor shared by at least two tasks of the task cluster, and tasks of the plurality of task clusters are performed on cases of the case cluster; an activity monitor, operatively coupled to the case categorizer and the task categorizer, to monitor requests for resources used to perform a plurality of tasks and store correlations between the requested resources and tasks from the plurality of tasks, and to analyze reports and documents used to perform the at least two tasks of the task cluster sharing the task similarity factor and collect analytic data based on an analysis of the reports and documents; and a list manager, operatively coupled to the activity monitor, to associate the reports and documents used to perform the at least two tasks of the task cluster sharing the task similarity factor with the task cluster associated with the task similarity factor, and when the server executes a task sharing the task similarity factor with the at least two tasks of the task cluster sharing the task similarity factor, to provide to a remote computer at least one report based on the reports associated with the task cluster and at least one summary based on the documents associated with the task cluster. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19)
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20. A machine-readable medium including instructions embodied in a tangible, non-transitory, computer readable storage medium and comprising computer instructions executable by a processor to perform a computer implemented method for providing information related to a task in a case management system configured to process a plurality of cases, the computer implemented method comprising:
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monitoring, by a server, requests for resources used to perform a plurality of tasks and storing correlations between the requested resources and tasks from the plurality of tasks; clustering, by the server, a plurality of cases into a plurality of case clusters, wherein each of the plurality of case clusters is associated with a case similarity factor shared by at least two cases of the plurality of cases; for a case cluster of the plurality of case clusters, identifying, by the server, a plurality of task clusters, wherein each of the plurality of task clusters is associated with a task similarity factor shared by at least two tasks of the task cluster, and tasks of the plurality of task clusters are performed on cases of the case cluster; analyzing, by the server, reports and documents used to perform the at least two tasks of the task cluster sharing the task similarity factor; associating, by the server, the reports and documents used to perform the at least two tasks of the task cluster sharing the task similarity factor with the task cluster associated with the task similarity factor; and when performing a task sharing the task similarity factor with the at least two tasks of the task cluster sharing the task similarity factor, providing, by the server, to a remote computer, at least one report based on the reports associated with the task cluster and at least one summary based on the documents associated with the task cluster.
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Specification