Optimized online marketing and scheduling systems and methods that are based on driving demand for services

• US 10,169,742 B2
• Filed: 08/18/2017
• Issued: 01/01/2019
• Est. Priority Date: 01/18/2013
• Status: Active Grant

• Current Assignee: Robert Yu, Surya Prakash
• Original Assignee: Robert Yu, Surya Prakash
• Inventors: Yu, Robert, Prakash, Surya
• Primary Examiner(s): Misiaszek, Amber A
• Application Number:
  US15/680,731
• Publication Number:
  US 20170352006A1
• Time in Patent Office: 501 Days
• Field of Search: 705 711- 742
• CPC Class Codes: G06Q 10/1095 Meeting or appointment

Abstract

In some aspects, the disclosure is directed to methods and systems for driving demand for services. An appointment platform operating on a server may identify, based on an appointment inventory of a service provider, an open appointment to be filled. The appointment platform may rank a plurality of users to which the open appointment may be offered. The appointment platform may rank a user of the plurality of users based on a current membership score of the user. The appointment platform may determine, based on the ranking, to offer the user the open appointment. The appointment platform may identify, based on the current membership score of the user, a type of incentive from a plurality of types of incentives, to offer to the user for filling the open appointment.

Claims

1. A system to dynamically select and incentivize a user to fill an open appointment slot, the system comprising:

an appointment engine operating on one or more servers, configured to;

identify, via a first interface, an open appointment slot in an appointment inventory to be filled;

determine, for each of a plurality of client devices, a location for the respective client device;

dynamically generate, for each of a plurality of users, a current membership score according to weighting factors associated with the respective user, the open appointment slot, and a location determined for a client device associated with the respective user;

select a user from the plurality of users according to the current membership scores dynamically generated for the plurality of users; and

an incentive engine operating on the one or more servers, configured to;

identify, according to the open appointment slot and a proximity in time to the open appointment slot, a type and a level of an incentive from different types of incentives;

transmit, via a second interface, an alert notification comprising an electronic message that includes an indication of the type and the level of the incentive and the open appointment slot, to the client device of the selected user; and

provide the identified type and level of incentive to the selected user upon completion of requirements of the open appointment slot.

2. The system of claim 1, wherein

the appointment engine is configured to determine that the selected user consumed a service associated with the open appointment slot;

and

the incentive engine is configured to provide, via a third interface, the type and the level of the incentive to the selected user.

3. The system of claim 1, wherein the incentive engine is configured to identify the type and the level of the incentive according to the membership score of the selected user.

4. The system of claim 1, wherein the appointment engine is configured to dynamically generate the current membership score for each of the plurality of users according to at least one of:

a past appointment record of the respective user, a past payment record of the respective user, a record of services consumed or scheduled by the respective user, length of the respective user'"'"'s membership, the respective user'"'"'s adherence to the provider'"'"'s service recommendations, revenue potential from the respective user, proximity of the respective user to the service provider'"'"'s location, or the respective user'"'"'s insurance plan or other payment system for service rendered by the service provider.

5. The system of claim 1, wherein the plurality of users comprises at least one of:

a wait-listed user, a user booked for a different appointment, or a user due for an appointment.

6. The system of claim 1, wherein the incentive engine is configured to transmit, via the second interface, the alert notification to a subset of the plurality of users.

7. The system of claim 6, wherein the subset of the plurality of users comprises a pre-defined number of users from the plurality of users that are highest-ranked according to the current membership scores of the plurality of users.

8. The system of claim 6, wherein the appointment engine is configured to assign the open appointment slot to a first of the subset of the plurality of users that responds to the alert notification.

9. The system of claim 1, wherein the incentive engine is configured to identify the type and the level of the incentive according to at least one of:

a weather condition, a local condition, or amount of interest from the plurality of users at that time.

10. The system of claim 1, wherein the type of the incentive comprises at least one of:

a reward point, a credit towards future services, a gift card or certificate, or a discount.

11. A method for dynamically selecting and incentivizing a user to fill an open appointment slot, the method comprising:

(a) identifying, via a first interface of an appointment platform operating on one or more servers, an open appointment slot in an appointment inventory to be filled;

(b) determining, for each of a plurality of client devices, a location for the respective client device;

(c) dynamically generating, for each of a plurality of users, a current membership score according to weighting factors associated with respective user, the open appointment slot, and a location determined for a client device associated with the respective user;

(d) selecting, by the appointment platform, a user from the plurality of users according to the current membership scores dynamically generated for the plurality of users;

(e) identifying, by an incentive engine of the appointment platform, a type and a level of an incentive from different types of incentives according to a proximity in time to the open appointment slot and the open appointment slot;

(f) transmitting, via a second interface of the appointment platform, an alert notification comprising an electronic message that includes an indication of the type and the level of the incentive and the open appointment slot, to the client device of the selected user; and

(g) providing, by the appointment platform, the identified type and level of incentive to the selected user upon completion of requirements of the open appointment slot.

12. The method of claim 11, further comprising:

determining, by the appointment platform, that the selected user consumed a service associated with the open appointment slot; and

providing, by the appointment platform and via a third interface, the type and the level of the incentive to the selected user.

13. The method of claim 11, further comprising identifying the type and the level of the incentive according to the membership score of the selected user.

14. The method of claim 11, further comprising dynamically generating the current membership score for each of the plurality of users according to at least one of:

a past appointment record of the respective user, a past payment record of the respective user, a record of services consumed or scheduled by the respective user, length of the respective user'"'"'s membership, the respective user'"'"'s adherence to the provider'"'"'s service recommendations, revenue potential from the respective user, proximity of the respective user to the service provider'"'"'s location, or the respective user'"'"'s insurance plan or other payment method for service rendered by the service provider.

15. The method of claim 11, wherein the plurality of users comprises at least one of:

a wait-listed user, a user booked for a different appointment, or a user due for an appointment.

16. The method of claim 11, further comprising transmitting, via the second interface of the appointment platform, the alert notification to a subset of the plurality of users.

17. The method of claim 16, wherein the subset of the plurality of users comprises a pre-defined number of users from the plurality of users that are highest-ranked according to the current membership scores of the plurality of users.

18. The method of claim 16, further comprising assigning the open appointment slot to a first of the subset of the plurality of users that responds to the alert notification.

19. The method of claim 11, further comprising identifying the type and the level of the incentive according to at least one of:

a weather condition, a local condition, or amount of interest from the plurality of users at that time.

20. The method of claim 11, wherein the type of the incentive comprises at least one of:

a reward point, a credit towards future services, a gift card or certificate, or a discount.