Virtual collaboration
First Claim
Patent Images
1. A method, comprising:
- prioritizing, by a virtual collaboration server, a list of available claims adjusters, wherein the list of available claims adjusters is prioritized according to one or more attributes;
receiving, from a mobile computing device and by the virtual collaboration server, a request to initiate a communication session regarding a damaged property, wherein the mobile computing device comprises a camera, a microphone, and a speaker;
selecting, by the virtual collaboration server and based on the prioritized list of available claims adjusters, a first computing device associated with a first claims adjuster of the prioritized list of available claims adjusters;
transmitting, by the virtual collaboration server and to the first computing device, the request to initiate the communication session;
responsive to receiving an indication that the first claims adjuster has accepted the request to initiate the communication session, transmitting video and audio bidirectionally between the mobile computing device and the first computing device;
receiving a request to transfer the communication session from the first computing device to a second computing device associated with a second claims adjuster of the prioritized list of available claims adjusters;
selecting, by the virtual collaboration server and based on the one or more attributes, the second claims adjuster;
receiving an indication that the transmitting video and audio bidirectionally between the mobile computing device and the first computing device has ceased;
transmitting video and audio bidirectionally between the mobile computing device and the second computing device;
receiving, by the virtual collaboration server and from the second computing device, an instruction indicating a next course of action based at least in part on the communication session; and
transmitting, to the mobile computing device, a notification indicating the next course of action.
1 Assignment
0 Petitions
Accused Products
Abstract
A method, medium, and apparatus for allowing evaluation of property, such as damaged property, remotely and efficiently. A mobile computing device at the location of the property may be used to transmit video of the property to an adjuster, and to receive video and audio communications from the adjuster. The adjuster may be selected from a queue based on time waiting in the queue and/or a number of other statistics and attributes of the adjuster. The adjuster may converse with an owner of the property and capture video of the property in order to make an appraisal or determine the infeasibility of remote appraisal and the need to instruct another adjuster to perform a physical inspection.
26 Citations
20 Claims
-
1. A method, comprising:
-
prioritizing, by a virtual collaboration server, a list of available claims adjusters, wherein the list of available claims adjusters is prioritized according to one or more attributes; receiving, from a mobile computing device and by the virtual collaboration server, a request to initiate a communication session regarding a damaged property, wherein the mobile computing device comprises a camera, a microphone, and a speaker; selecting, by the virtual collaboration server and based on the prioritized list of available claims adjusters, a first computing device associated with a first claims adjuster of the prioritized list of available claims adjusters; transmitting, by the virtual collaboration server and to the first computing device, the request to initiate the communication session; responsive to receiving an indication that the first claims adjuster has accepted the request to initiate the communication session, transmitting video and audio bidirectionally between the mobile computing device and the first computing device; receiving a request to transfer the communication session from the first computing device to a second computing device associated with a second claims adjuster of the prioritized list of available claims adjusters; selecting, by the virtual collaboration server and based on the one or more attributes, the second claims adjuster; receiving an indication that the transmitting video and audio bidirectionally between the mobile computing device and the first computing device has ceased; transmitting video and audio bidirectionally between the mobile computing device and the second computing device; receiving, by the virtual collaboration server and from the second computing device, an instruction indicating a next course of action based at least in part on the communication session; and transmitting, to the mobile computing device, a notification indicating the next course of action. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
-
-
10. An apparatus, comprising:
-
one or more processors; and memory storing instructions that, when executed by the one or more processors, cause the apparatus to; receive, from a mobile computing device and by a virtual collaboration server, a request to initiate a communication session regarding a damaged property with a first computing device associated with a first claims adjuster of a plurality of claims adjusters, wherein the mobile computing device comprises a camera, a microphone, and a speaker; select, by the virtual collaboration server and based on a prioritization list associated with the plurality of claims adjusters, the first computing device; transmit, by the virtual collaboration server and to the first computing device, the request to initiate the communication session; responsive to receiving an indication that the first claims adjuster has accepted the request to initiate the communication session, transmit video and audio bidirectionally between the mobile computing device and the first computing device; receive a request to transfer the communication session from the first computing device to a second computing device associated with a second claims adjuster of the plurality of claims adjusters; select, by the virtual collaboration server and based on the prioritization list, the second claims adjuster; receive an indication that the transmitting video and audio bidirectionally between the mobile computing device and the first computing device has ceased; transmit video and audio bidirectionally between the mobile computing device and the second computing device; and receive, by the virtual collaboration server, an instruction indicating a next course of action based at least in part on the communication session. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18)
-
-
19. A method, comprising:
-
prioritizing, by a virtual collaboration server, a list of available claims adjusters, wherein the list of available claims adjusters is prioritized according to one or more attributes; receiving, from a mobile computing device and by the virtual collaboration server, a request to initiate a communication session regarding a damaged property, wherein the mobile computing device comprises a camera, a microphone, and a speaker; selecting, by the virtual collaboration server and based on the prioritized list of available claims adjusters, a first computing device associated with a first claims adjuster of the prioritized list of available claims adjusters; transmitting, by the virtual collaboration server and to the first computing device, the request to initiate the communication session; responsive to receiving an indication that the first claims adjuster has accepted the request to initiate the communication session, transmitting video and audio bidirectionally between the mobile computing device and the first computing device wherein the video comprises one or more images of damaged property for evaluation; storing the one or more images of damaged property for evaluation; receiving a request to transfer the communication session from the first computing device to a second computing device associated with a second claims adjuster of the prioritized list of available claims adjusters; selecting, by the virtual collaboration server and based on the one or more attributes, the second claims adjuster; receiving an indication that the transmitting has ceased; transmitting video and audio bidirectionally between the mobile computing device and the second computing device; receiving, by the virtual collaboration server, an instruction indicating a next course of action based at least in part on the one or more images of damaged property for evaluation; and transmitting, to the mobile computing device, a notification indicating the next course of action. - View Dependent Claims (20)
-
Specification