Method and system for adapting a user experience provided through an interactive software system to the content being delivered and the predicted emotional impact on the user of that content

• US 10,169,827 B1
• Filed: 03/27/2015
• Issued: 01/01/2019
• Est. Priority Date: 03/27/2015
• Status: Active Grant

• Current Assignee: Intuit, Inc.
• Original Assignee: Intuit, Inc.
• Inventors: Paulus, Wolfgang, Cabrera, Luis Felipe, Graves, Mike
• Primary Examiner(s): Wong, Eric T
• Application Number:
  US14/671,138
• Time in Patent Office: 1,376 Days
• CPC Class Codes: G06Q 40/02 Banking, e.g. interest calculation or account maintenance credit or loans G06Q40/03
• CPC Class Codes: G06Q 40/123 Tax preparation or submission

Abstract

Current content data, user historical context data, and user feedback and emotional profile data is analyzed to predict emotional effect on the user of content to be provided to the user through an interactive software system. The resulting emotional effect data is then used to dynamically modify the form of the content delivery message and/or the user'"'"'s experience by selecting one or more content delivery messages and/or user experience components based on the emotional effect data before, or as, the content is delivered to the user. In this way, different types of content delivery messages and/or user experience components can be utilized, and/or combined, to provide the user with an individualized user experience that is adapted to the predicted emotional effect on the user of the content being delivered, before, or as, that content is being delivered.

Claims

1. A method for adapting a user experience provided through an interactive software system to the content being delivered and the predicted emotional impact on the user of that content comprising:

providing an interactive software system;

identifying one or more content types to potentially be provided to a user through the interactive software system;

defining one or more content delivery messages for each identified content type to potentially be provided to a user through the interactive software system;

generating content delivery message data representing each of the content delivery messages;

correlating the portion of content delivery message data representing each of the content delivery messages for each content type with the associated content type;

storing the correlated content delivery message data in a partitioned correlated content delivery message data section of a memory system;

defining one or more user experience components, the one or more user experience components capable of combination to provide a user experience through the interactive software system, the defined user experience components including voice tones, frequencies and inflections;

generating user experience component data, the user experience component data representing the defined one or more user experience components;

storing the user experience component data in a partitioned user experience components data section of a memory system;

obtaining user profile data associated with a user;

obtaining access to current content data representing current content to be provided to the user through the interactive software system;

identifying the content type associated with the current content data;

providing one or more emotional effect prediction analytics modules, the one or more emotional effect prediction analytics modules implementing one or more emotional effect prediction algorithms;

providing the one or more emotional effect prediction analytics modules access to the current content data and the user profile data;

analyzing the current content data and the user profile data to predict an emotional effect on the user of the current content represented by the current content data using the one or more emotional effect prediction analytics modules;

generating predicted emotional effect data indicating the predicted emotional effect on the user of the current content represented by the current content data;

based, at least in part, on the predicted emotional effect on the user of the current content, selecting a portion of the user experience component data, the selected portion of the user experience component data representing one or more selected user experience components of the defined one or more user experience components, the selected portion of the user experience component data including particular voice tones, frequencies and inflections;

using the portion of the user experience component data representing the selected user experience components of the defined one or more user experience components to transform a user experience provided through the interactive software system into a user experience adapted to the predicted emotional effect on the user of the current content;

based, at least in part, on the identified content type associated with the current content data and the predicted emotional effect on the user of the current content, selecting an appropriate one of the one or more content delivery messages for the identified content type associated with the current content data; and

providing the user with a portion of the content delivery message data representing the selected appropriate one of the one or more content delivery messages for the identified content type associated with the current content data and the user experience adapted to the predicted emotional effect on the user of the current content.

2. The method for adapting a user experience provided through an interactive software system to the content being delivered and the predicted emotional impact on the user of that content of claim 1, wherein the interactive software system is selected from the group of interactive software systems consisting of:

a computing system implemented tax preparation software system;

a network accessed tax preparation software system;

a web-based tax preparation software system;

a cloud-based tax preparation software system;

a computing system implemented business management software system;

a network accessed business management software system;

a web-based business management software system;

a cloud-based business management software system;

a computing system implemented accounting software system;

a network accessed accounting software system;

a web-based accounting software system;

a cloud-based accounting software system;

a computing system implemented financial management system;

a network accessed financial management system;

a web-based financial management system; and

a cloud-based financial management system.

3. The method for adapting a user experience provided through an interactive software system to the content being delivered and the predicted emotional impact on the user of that content of claim 1, wherein the content delivery messages are text based messages.

4. The method for adapting a user experience provided through an interactive software system to the content being delivered and the predicted emotional impact on the user of that content of claim 1, wherein the content delivery messages are audio based messages.

5. The method for adapting a user experience provided through an interactive software system to the content being delivered and the predicted emotional impact on the user of that content of claim 1, wherein the content delivery messages are video based messages.

6. The method for adapting a user experience provided through an interactive software system to the content being delivered and the predicted emotional impact on the user of that content of claim 1, wherein the user experience components include at least one user experience component selected from the group of user experience components consisting of:

a voice used to convey an audio message including the current content to the user;

font sizes used while presenting the current content to the user;

themes presented to the user;

types of icons displayed to the user;

types of interface formats presented to the user;

interface displays presented to the user;

images displayed to the user;

assistance resources listed and/or recommended to the user;

user recommendations presented to the user;

backgrounds presented to the user;

background audio presented to the user;

avatars and/or symbols presented to the user;

highlighting mechanisms used and highlighted components presented to the user;

support mechanisms presented to the user; and

supplemental actions and recommendations presented to the user.

7. The method for adapting a user experience provided through an interactive software system to the content being delivered and the predicted emotional impact on the user of that content of claim 1, wherein the user profile data associated with the user includes user historical context data representing the user'"'"'s historical data related to the current content represented by the current content data.

8. The method for adapting a user experience provided through an interactive software system to the content being delivered and the predicted emotional impact on the user of that content of claim 1, wherein the user profile data associated with the user includes feedback and profile data representing the feedback and/or historical data from the user indicating the sensitivities of the user.

9. The method for adapting a user experience provided through an interactive software system to the content being delivered and the predicted emotional impact on the user of that content of claim 1, wherein the user profile data associated with the user includes emotional state data associated with a user, the emotional state data being one or more of defined one or more types of emotional state data.

10. The method for adapting a user experience provided through an interactive software system to the content being delivered and the predicted emotional impact on the user of that content of claim 9, wherein the emotional state data includes at least one of the emotional state data selected from the group of emotional state data consisting of:

data acquired from the user'"'"'s own characterization of his or her emotional state;

data acquired from historical user data;

data acquired from a segment of users having characteristics comparable to the user;

data acquired from measuring the user'"'"'s heart beat;

data acquired from measuring the user'"'"'s eye rotation;

data acquired from measuring the user'"'"'s perspiration;

data acquired from measuring the user'"'"'s respiration;

data acquired from measuring the user'"'"'s oxygen saturation;

data acquired from measuring the user'"'"'s blood pressure

data acquired from measuring the user'"'"'s skin temperature;

data acquired from measuring the user'"'"'s muscle tension;

data acquired from measuring the user'"'"'s neural activity;

data acquired from measuring the user'"'"'s eye blinking;

data acquired from measuring the user'"'"'s facial expression;

data acquired from measuring the user'"'"'s voice and/or speech; and

data acquired from measuring the user'"'"'s interactions with hardware associated with an interactive software system.

11. The method for adapting a user experience provided through an interactive software system to the content being delivered and the predicted emotional impact on the user of that content of claim 9, wherein an emotional state of the user includes at least one of the emotional states selected from the group of emotional states consisting of:

a happy emotional state or happiness;

a sad emotional state or sadness;

a surprised emotional state or surprise;

a fearful emotional state or fear;

a disgusted emotional state or disgust;

an angry emotional state or anger;

a tense emotional state;

a nervous emotional state;

a stressed emotional state;

an upset emotional state;

a frustrated emotional state;

a depressed emotional state;

a bored emotional state;

a fatigued emotional state;

an alert emotional state;

an excited emotional state;

an elated emotional state;

a happy emotional state;

a contented emotional state;

a serene emotional state;

a relaxed emotional state; and

a calm emotional state.

12. The method for adapting a user experience provided through an interactive software system to the content being delivered and the predicted emotional impact on the user of that content of claim 1, wherein at least one of the one or more emotional effect prediction analytics modules is an interchangeable analytics module.

13. The method for adapting a user experience provided through an interactive software system to the content being delivered and the predicted emotional impact on the user of that content of claim 1, wherein transforming the user experience provided through the interactive software system into a user experience adapted to the predicted emotional effect on the user of the current content includes adding one or more user experience components to the user experience.

14. The method for adapting a user experience provided through an interactive software system to the content being delivered and the predicted emotional impact on the user of that content of claim 1, wherein transforming the user experience provided through the interactive software system into a user experience adapted to the predicted emotional effect on the user of the current content includes removing one or more user experience components from the user experience.

15. The method for adapting a user experience provided through an interactive software system to the content being delivered and the predicted emotional impact on the user of that content of claim 1, wherein the portion of the content delivery message data representing the selected appropriate one of the one or more content delivery messages for the identified content type associated with the current content data and the user experience adapted to the predicted emotional effect on the user of the current content is provided to the user via a user display screen displayed on a user computing system accessible by the user.

16. The method for adapting a user experience provided through an interactive software system to the content being delivered and the predicted emotional impact on the user of that content of claim 15, wherein the user computing system is selected from the group of computing systems consisting of:

a server computing system;

a workstation;

a desktop computing system;

a mobile computing system; and

a wearable computing system.

17. The method for adapting a user experience provided through an interactive software system to the content being delivered and the predicted emotional impact on the user of that content of claim 1, further comprising:

obtaining feedback data from the user regarding whether the user found the selected appropriate content delivery message to be appropriate for the content represented by the current content data; and

using the user feedback data to modify the user profile data for the user.