Method for assembling a business process and for orchestrating the process based on process beneficiary information
First Claim
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1. An action-response method comprising:
- receiving, by a processor, a selection of a choice from a set of choices provided to an initiator of an action, wherein the selection of the choice is provided via a media interface coupled to the processor;
identifying, by the processor, a rule based on the selection, wherein the rule identifies a first process to be invoked;
dynamically assembling, by the processor, a first process element for the first process based on the identified rule, wherein the dynamically assembling includes selecting the first process element from a repository, and inserting the first process element into a hierarchy of process elements;
executing, by the processor, the first process in response to the dynamically assembling, wherein the executing of the first process includes invoking the media interface for interacting with the initiator;
monitoring, by the processor, execution of the first process;
outputting, by the processor, a result of the monitoring;
during execution of the first process, identifying, by the processor, a second process element based on the result of the monitoring;
dynamically modifying, by the processor, the first process by adding the second process element into the first process or replacing the first process element with the second process element; and
executing, by the processor, the modified first process, wherein the modified first process invokes an action different than an action invoked by the first process prior to the modifying, wherein the executing of the modified first process includes invoking the media interface for interacting with the initiator.
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Abstract
A system for assembling a business process or a portion thereof includes a rules base containing executable rules and defined business process elements, a workflow orchestration engine, and at least one interface available to a process beneficiary. Information known about and or provided by a process beneficiary interacting with the at least one interface is used to execute one or more of the rules causing assembly of a new business process or a portion thereof according to workflow orchestration rules the new or modified process directing servicing of the process beneficiary accordingly.
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Citations
18 Claims
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1. An action-response method comprising:
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receiving, by a processor, a selection of a choice from a set of choices provided to an initiator of an action, wherein the selection of the choice is provided via a media interface coupled to the processor; identifying, by the processor, a rule based on the selection, wherein the rule identifies a first process to be invoked; dynamically assembling, by the processor, a first process element for the first process based on the identified rule, wherein the dynamically assembling includes selecting the first process element from a repository, and inserting the first process element into a hierarchy of process elements; executing, by the processor, the first process in response to the dynamically assembling, wherein the executing of the first process includes invoking the media interface for interacting with the initiator; monitoring, by the processor, execution of the first process; outputting, by the processor, a result of the monitoring; during execution of the first process, identifying, by the processor, a second process element based on the result of the monitoring; dynamically modifying, by the processor, the first process by adding the second process element into the first process or replacing the first process element with the second process element; and executing, by the processor, the modified first process, wherein the modified first process invokes an action different than an action invoked by the first process prior to the modifying, wherein the executing of the modified first process includes invoking the media interface for interacting with the initiator. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. An action-response system comprising:
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a media interface; a processor coupled to the media interface; and a memory including instructions which, when executed by the processor, cause the processor to; receive a selection of a choice from a set of choices provided to an initiator of an action, wherein the selection of the choice is provided via the media interface; identify a rule based on the selection, wherein the rule identifies a first process to be invoked; dynamically assemble a first process element for the first process based on the identified rule, wherein the instructions that cause the processor to dynamically assemble include instructions that cause the processor to select the first process element from a repository, and insert the first process element into a hierarchy of process elements; execute the first process in response to the dynamically assembling, wherein the instructions that cause the processor to execute the first process include instructions that cause the processor to invoke the media interface for interacting with the initiator; monitor execution of the first process, output a result of the monitoring, during execution of the first process, identify a second process element based on the result of the monitoring, dynamically modify first process by adding the second process element into the first process or replacing the first process element with the second process element; and execute the modified first process, wherein the modified first process invokes an action different than an action invoked by the first process prior to the modifying, wherein the executing of the modified first process includes invoking the media interface for interacting with the initiator. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18)
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Specification