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Systems and methods for location based call routing

  • US 10,171,670 B1
  • Filed: 08/15/2016
  • Issued: 01/01/2019
  • Est. Priority Date: 04/02/2008
  • Status: Active Grant
First Claim
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1. A computer-implemented method comprising:

  • receiving, by a computer from a user device integrated in a vehicle, a notification indicating a user is requesting one or more services associated with the user, according to a database indicating the one or more services associated with each respective user;

    receiving, by the computer, a geo-location indicator identifying a location of the user device;

    identifying, by the computer from the database, one or more data records corresponding to the user;

    when the one or more services requested by the user are consistent with the one or more data records corresponding to the user;

    identifying, by the computer, a service provider for each of the one or more services in proximity to the vehicle'"'"'s approximate current location; and

    upon receiving a call from a mobile device, routing, by the computer, the call from the mobile device to a call-center representative based on the notification of each requested service that is consistent with the one or more data records corresponding to the user and the user'"'"'s approximate current location, wherein the computer identifies that the mobile device is associated with the user based on an identifier of the mobile device of the user; and

    transmitting, by the computer, a second notification to the mobile device containing a recommendation for each service provider within proximity to the vehicle.

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