System and method for performing certain actions based upon a dialed telephone number

• US 10,171,673 B2
• Filed: 07/22/2016
• Issued: 01/01/2019
• Est. Priority Date: 09/01/2005
• Status: Active Grant

• Current Assignee: Xtone Incorporated
• Original Assignee: Xtone Incorporated
• Inventors: Dhawan, Vishal, Price, Timothy M., Sindhwani, Manoj
• Primary Examiner(s): Zenati, Amal
• Application Number:
  US15/216,752
• Publication Number:
  US 20160330323A1
• Time in Patent Office: 893 Days
• Field of Search: 379 8803
• CPC Class Codes: H04M 1/2478 Telephone terminals specially adapted for non-voice services, e.g. email, internet access centralized arrangements where telephones services are combined H04M7/0024; for recording text messages H04M3/5322; for accessing Internet H04M3/4938
• CPC Class Codes: H04M 1/2535 adapted for voice communication over an Internet Protocol [IP] network Voice over Internet Protocol (VoIP) network equipment and services H04M7/006; implementation or adaptation of Internet protocol [IP], of transmission control protocol [TCP] or of user datagram protocol [UDP] H04L69/16
• CPC Class Codes: H04M 1/271 controlled by voice recognition
• CPC Class Codes: H04M 1/27485 Appending a prefix to or inserting a pause into a dialling sequence
• CPC Class Codes: H04M 15/08 Metering calls to called party , i.e. B-party charged for the communication
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 2250/74 with voice recognition means voice activated dialling H04M1/271; voice recognition algorithms G10L15/00
• CPC Class Codes: H04M 3/42102 Making use of the called party identifier
• CPC Class Codes: H04M 3/4931 Directory assistance systems
• CPC Class Codes: H04M 3/527 Centralised call answering arrangements not requiring operator intervention
• CPC Class Codes: H04M 3/543 Call deflection
• CPC Class Codes: H04M 7/0024 Services and arrangements where telephone services are combined with data services arrangements which combine a telephonic equipment and a computer H04M7/0012

Abstract

Systems and methods of placing a telephone call for a user include monitoring the telephone number that the user has requested to reach. Depending upon the telephone number requested by the user, the system might take an alternate action, rather than simply placing a call to the requested telephone number. In some instances, the system might take an action in addition to placing a call to the requested telephone number.

Claims

1. A method of responding to a request to place a telephone call, comprising:

receiving, at a local device, a request from a user to place a telephone call to a business;

determining the identity of the business based on the received request;

determining if there is a voice application that has been specifically created for the identified business;

causing a telephone call to the business to be setup when no voice application that has been specifically created for the business exists; and

performing a voice application that has been specifically created for the business when one exists, wherein the voice application is performed by a voice applications agent that is located, at least in part, on the local device.

2. The method of claim 1, wherein receiving a request from the user comprises receiving a spoken command from the user via an audio interface that is part of the local device or that is coupled to the local device, and wherein determining the identity of the business comprises interpreting the spoken command using speech recognition assets to determine the identity of the business.

3. The method of claim 1, wherein the performing step comprises performing a voice application that causes a telephone call to the business to be setup through a data network instead of a telephony system.

4. The method of claim 3, further comprising billing the business for setting up the requested telephone call to the business via the data network.

5. The method of claim 1, wherein the performing step comprises performing a voice application that collects information from the user regarding a function or purpose that the user wishes to accomplish by placing the requested telephone call.

6. The method of claim 5, wherein the performing step further comprises performing a voice application that attempts to assist the user in accomplishing the function or purpose that the user wishes to accomplish by placing the requested telephone call.

7. A non-transitory computer readable medium having instructions stored thereon, which when executed by one or more processors of a local device and/or one or more processors of at least one computer server in communication with the local device, cause the local device and/or the at least one computer server to perform a method comprising:

receiving, at the local device, a request from a user to place a telephone call to a business;

determining an identity of the business based on the received request;

determining whether there is a voice application that has been specifically created for the business;

causing a telephone call to the business to be setup when no voice application that has been specifically created for the business exists; and

performing a voice application that has been specifically created for the business when one exists, wherein the voice application is performed by a voice applications agent that is located, at least in part, on the local device.

8. The non-transitory computer readable medium of claim 7, wherein the performing step comprises performing a voice application that causes a telephone call to the business to be setup through a data network instead of a telephony system.

9. The non-transitory computer readable medium of claim 7, wherein the performing step comprises performing a voice application that collects information from the user regarding a function or purpose that the user wishes to accomplish by placing the requested telephone call.

10. The non-transitory computer readable medium of claim 9, wherein the performing step further comprises performing a voice application that attempts to assist the user in accomplishing the function or purpose that the user wishes to accomplish by placing the requested telephone call.

11. The non-transitory computer readable medium of claim 7, wherein the performing step comprises performing a voice application that displays or plays information to the user.

12. The non-transitory computer readable medium of claim 11, further comprising causing the requested telephone call to the business to be setup via a telephony system or a data network while the performed voice application displays or plays information to the user.

13. The non-transitory computer readable medium of claim 11, further comprising causing the requested telephone call to the business to be setup via a telephony system or a data network after the performed voice application has finished displaying or playing information to the user.

14. The non-transitory computer readable medium of claim 11, wherein performing the voice application further comprises receiving user input in response to the information that was displayed or played to the user, and taking further action based on the received user input.

15. A method of responding to a request to place a telephone call, comprising:

receiving, at a local device, a request from a user to place a telephone call to a business;

determining an identity of the business based on the received request;

using the identity of the business to determine the types of goods or services that are offered by the business;

determining whether there is a voice application that is relevant to the goods or services offered by the business;

causing a telephone call to the business to be setup when no voice application relevant to the goods or services offered by the business exists; and

performing a voice application that is relevant to the goods or services offered by the business when one exists, wherein the voice application is performed by a voice applications agent that is located, at least in part, on the local device.

16. The method of claim 15, wherein receiving a request from the user comprises receiving a spoken command from the user via an audio interface that is part of the local device or that is coupled to the local device, and wherein determining an identity of the business comprises interpreting the spoken command using speech recognition assets to determine the identity of the business the user is attempting to reach.

17. The method of claim 15, wherein the performing step comprises performing a voice application that causes a telephone call to be setup to a business other than the business identified by the user.

18. The method of claim 15, wherein the performing step comprises performing a voice application that collects information from the user regarding a function or purpose that the user wishes to accomplish by placing the requested telephone call.

19. The method of claim 18, wherein the performing step further comprises performing a voice application that attempts to assist the user in accomplishing the function or purpose that the user wishes to accomplish by placing the requested telephone call.

20. A non-transitory computer readable medium having instructions stored thereon, which when executed by one or more processors of a local device and/or one or more processors of at least one computer server in communication with the local device, cause the local device and/or the at least one computer server to perform a method comprising:

receiving, at the local device, a request from a user to place a telephone call to a business;

determining an identity of the business based on the received request;

using the identity of the business to determine the types of goods or services that are offered by the business;

searching a database of voice applications to determine whether there is a voice application that is relevant to the goods or services offered by the business;

causing a telephone call to the business to be setup when no voice application relevant to the goods or services offered by the business exists; and

performing a voice application that is relevant to the goods or services offered by the business when one exists, wherein the voice application is performed by a voice applications agent that is located, at least in part, on the local device.

21. The non-transitory computer readable medium of claim 20, wherein the performing step comprises performing a voice application that causes a telephone call to be setup to a business other than the business identified by the user.

22. The non-transitory computer readable medium of claim 20, wherein the performing step comprises performing a voice application that collects information from the user regarding a function or purpose that the user wishes to accomplish by placing the requested telephone call.

23. The non-transitory computer readable medium of claim 22, wherein the performing step further comprises performing a voice application that attempts to assist the user in accomplishing the function or purpose that the user wishes to accomplish by placing the requested telephone call.